Quality Management Plan

A quality management plan helps in determining the quality, policies and procedures that are relevant to the project. This plan is developed for the coffee house launch project to identify the acceptable quality of deliverables and discuss the components of a quality management plan.

Running head: PROGRAM MANAGEMENT
Program Management: Coffee House Launch
Name of Student
Name of University
Author Note

1
PROGRAM MANAGEMENT
Table of Contents
1. Introduction......................................................................................................................2
2. Components of Quality plan............................................................................................2
2.1. Quality Objectives....................................................................................................2
2.2. Key Project Deliverables to be reviewed..................................................................2
2.3. Quality Control and Assurance Activities................................................................3
2.4. Quality Roles and Responsibilities...........................................................................3
2.5. Planning the reporting of quality control and assurance problems...........................3
3. Rationale..........................................................................................................................3
4. Cost and Budget...............................................................................................................4
5. Conclusion.......................................................................................................................6
Bibliography........................................................................................................................8

2
PROGRAM MANAGEMENT
Quality Management Plan
1. Introduction
A quality management plan helps in determining the quality, policies and procedures that
are relevant to the project. In this coffee house launch project, the responsibility of preparing a
plan for quality management is given to the project manager. Preparing and documenting a
quality management plan is needed to define the quality level that is acceptable and that is
generally specified by the customers, which in turn helps in ensuring the level of quality that
makes a particular project acceptable. The quality management plan for this coffee house launch
project mainly applies to project deliverables and the work processes associated with the project.
2. Components of Quality plan
The major components of quality plan associated with the coffee house launch project is
indicated as follows-
2.1. Quality Objectives
The major quality objective of the coffee house launch project are as follows-
 To identify the acceptable quality standards
 To Plan a project that can be completed within the acceptable quality range
 To develop and launch a coffee shop by following the identified quality standards
2.2. Key Project Deliverables to be reviewed
In order to achieve the quality objectives, certain key deliverables are needed to be
review, which are as follows-

3
PROGRAM MANAGEMENT
1. The Project plan- whether it involves scope of accurate quality check
2. The Implementation Process- to review whether regular quality checks are done
3. Checking the quality of the Food and Beverages
2.3. Quality Control and Assurance Activities
The quality assurance and quality control activity involves inspection by the health
department. Prior to that, the place where the coffee shop is to be set up is inspected to ensure
that a project of high quality is delivered.
2.4. Quality Roles and Responsibilities
The responsibility of quality management plan is given to the project manager and the
quality control supervisor. Along with that, the inspection by the health department is one
necessary step for ensuring that a project of appropriate quality is delivered.
2.5. Planning the reporting of quality control and assurance problems
As per the plan, the quality checks will be done in a regular manner by the quality control
officer and any issues in delivery of project of appropriate quality will be reported to the project
manager.
3. Rationale
It is necessary to develop a quality management plan as it helps the manager of a project
to highlight the major quality issues associated with a project and further helps to check whether
the project of appropriate quality is achieved.

4
PROGRAM MANAGEMENT
4. Cost and Budget
The total budget that is prepared for the project are indicated in the following figure-

5
PROGRAM MANAGEMENT

6
PROGRAM MANAGEMENT
Figure 1: Representing the Project Budget
The resources cost allocated for the project, mentioning the standard rate and the
overtime rate is indicated in the figure below-
Figure 2: Representing the Resources cost considered
5. Conclusion
A quality management plan is developed for the coffee house launch project for
identifying the acceptable quality of deliverables of the coffee house project. The quality

7
PROGRAM MANAGEMENT
management plan further elaborates the cost considerations associated with the coffee house
launch project. The quality plan that is prepared further discusses the components of a quality
management plan, along with the rationale of developing the quality management plan.

8
PROGRAM MANAGEMENT
Bibliography
Chen, L., & Luo, H. (2014). A BIM-based construction quality management model and its
applications. Automation in construction, 46, 64-73.
Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Harrison, F., & Lock, D. (2017). Advanced project management: a structured approach.
Routledge.
Lock, D. (2017). The essentials of project management. Routledge.