Conflict Management: Strategies for Creating a Positive Work Environment

This essay discusses the concept of conflict management and its importance in creating a positive work environment. It covers strategies for handling interpersonal conflicts and resolving conflicts at work. The essay also explores the concept of coaching and its use in improving individual performance.

CONFLICT
MANAGEMENT

Table of Contents
ESSAY Conflict Management.........................................................................................................3
Introduction............................................................................................................................3
Handling Interpersonal Conflicts...........................................................................................3
Resolving a Situation of Conflict of Work.............................................................................4
Concept of Coaching, The Use of Coaching Techniques and Models Used to Improve
Performance of Individual......................................................................................................6
CONCLUSION................................................................................................................................8
REFERENNCES..............................................................................................................................9

ESSAY Conflict Management
Introduction
Conflict Management is an important concept in which the leader or the manager of an
organisation work upon implementing those strategies in the organisation with the help of which
the ongoing conflicts in the organisation could be reduced to the possible extent and a better and
understanding working environment in the organisation could be created where employees do
respect each other (Bercovitch, 2019). The main motive of employees to make ensure about
proper growth and development of the organisation as well as the achievement of their own
individual goals and objectives is also made sure.
Handling Interpersonal Conflicts
Conflict is an inconsistency, challenge or discussion between people who fluctuate in
their musings, needs, goals, characteristics or feelings. Harmony making suggests the ways and
techniques that people follow in dealing with grumblings. It is a strategy that incorporates plans
to keep up a key good ways from battle anyway much as could be normal, and dealing with the
inquiries when they occur, as effectively and inside the most short time frame possible.
Refereeing recognizes that not all conflicts can be settled, anyway they should be made sense of
how to a productive level with the ultimate objective that they don't raise to a level impacting
execution and age. Solitary aptitudes of supervising struggle are ordinarily gotten from the
convincing discernments that one makes when growing up with reference to how conflicts were
managed by watchmen or guardians (Erdenk and Altuntaş, 2017). Questionable conflicts
ordinarily lead to strong direct. It essential consequently for individuals and gatherings to survey
whether they Harbor incredible harmony advancement styles, or not; and try cognizant
assignment to change their capacities encase of the last referenced. When in doubt difficulty
results from miscommunication between people as for issues of evaluation, feelings and
characteristics. To address this hidden driver, it is significant for people to get various aptitudes
related to care about different strategies for dispute, social capacities and an official stage for the
executives of contentions in the association. The reasons could likewise be not the same as
various representatives as the explanation of their contentions yet it is significant for the pioneer
of the association to ensure about keeping up appropriate relationship in the middle of the

various representatives working in the association so they could make their own commitment in
the achievement and development of the association.
The workplace contains people who downfall from different social orders, hereafter
intercultural contrasts. Social contrasts are a huge purpose behind conflict in the workplace.
Culture incorporates language, strategies for dressing, and differences in nationality, race and
ethnicity. It furthermore rises up out of divisions in the overall population along the lines of
monetary class, limit and insufficiency, sexual direction, and political and exacting leaning,
among others (Prause and Mujtaba, 2015). Culture portrays the normal way of life of people. It is
thus fundamental for the two directors and delegates in a relationship to esteem the dynamic
piece of culture and that it is unavoidable. Differentiations in culture are regularly intertwined
with hardship, various on numerous occasions at the workplace, since culture impacts human
relationship. It is unavoidable to oversee social conflicts at the workplace in light of the fact that
there are people from different establishments who make up the delegates, supervisors,
customers, suppliers and accomplices, and they all accept noteworthy occupations in every
affiliation. So because of this explanation, it is significant for the associations and pioneers to
keep up appropriate coordination in the middle of the individuals from various societies as this
distinction will likewise affect upon their inclination and conduct in connection to different
representatives working in an association. They won't work participated and composed, except if
they will consider them to be various people who are not a piece of the association and these sort
of examples impacts upon the working and execution of an association in an antagonistic manner
(Soliku and Schraml, 2018).
Resolving a Situation of Conflict of Work
In addition to this, there are also some other basis on which it is important for the
organisation to notice the working of their employees. For example, the differences in between
the language of different employees working in an organisation also impacts negatively on their
nature and behaviour for each other and could become the reason of their conflict as well. As
they are not able to make proper communication with each other and the possibility of making
fun of each other's language is also possible which will result in conflict in between them and
will also destroy the working environment of that organisation. So the following type of concern
is also important to consider for the organisation to make proper working of the organisation and
to reduce the level of conflict in the organisation. So because of differences in launguages,

conflict arises. The following situation is taken as the main reason of conflict in the essay. So it
is important for the manager of an orgnaisation to make related changes and to do the needful in
the following situation. It is obvious to arise conflict in such cases due to lack of understanding
and coordination in between them. So the manager is required to take step so as to make
improvements and overcome from the situation prevailing in the organisation.
Clashes emerge with respect to inventiveness when for instance in enormous
partnerships, set up different standards and guidelines that disappoint the task of representatives
to realize certain changes. The administration may set up official hindrance which may restrain
utilization of authoritative assets in the developments. A genuine model is IBM the eminent PC
creator, the choice to adhere to make of PC equipment like processors, hard disk and screens to
the detriment of programming is accepted to have cost it the market strength in PC business.
Various organizations have busy with open social occasions among labourers and the
organization to support capacity and inventive musings in the affiliation (Einarsen and et. al.,
2018). This is much of the time trailed by setting aside resources for back and support the
imaginative assignments endeavoured. Another model is whereby the organization of various
firms and individuals likewise, are partaking in most outrageous getting ready and conferencing.
This is whereby the workers, who will when all is said in done show extraordinary attributes that
are novel just to them, are separated from the rest of the delegates and exhibited to getting ready
on the most capable technique to support these qualities and to channel them into the workplace,
in this way yielding positive execution and advancement at the workplace. The supervisor of the
association utilizes participation so as to upgrade the presentation and keep up appropriate
workplace in the association so there could be great relationship kept up with the representatives
of the association and the working of the association could likewise be improved (Folger, Poole
and Stutman, 2017). With the assistance of keeping up great workplace in the organisation, it is
feasible for the manager to make decrease in the degree of deviations performed by the
representatives in the assignments with which they are given. So, it is important for every
organisation to understand the concept and important of conflict management and also about the
benefits of conflict management so that they could work upon improving the level of cooperation
and coordination in their organisation and the productivity and profitability of the company
could be positively impacted. It should also ensure about the achievement of goals and objectives
of their employees as well the organisation also.

Concept of Coaching, The Use of Coaching Techniques and Models Used to Improve
Performance of Individual
Coaching refers to the process with the help of different training and learning processes
so that the knowledge of an individual regarding their learning concepts could be improved.
They are provided with different knowledges such as through theoretical processes, practical
processes for the betterment in the growth and development of their both personal and
professional works. Highly developed skills will provide the company with effective results.
Listening is an important skill in which an individual is required to listen properly to the words
which are given to him and which will help them in further accomplishment of different tasks in
future with which they are provided with. With the help of this, it will be possible for them to
have clear understanding and knowledge about different concepts and ideas for better
performances of the tasks they are given with (Prati and et. al., 2016).
Questioning refers to the process with the help of which the employees working in an
organisation asks different questions fro their seniors related to the issues and problems faced by
them related to the accomplishment of different tasks of the organisation. Another important
coaching technique is Clarifying in which the employees of the organisation makes clear their
doubts regarding the performance of different tasks so that they could provide make performance
of their tasks in an effective and efficient manner. By clarifying, it is the second time when the
employees make confirmation of the things and ways in which the tasks are needed to be
completed in the organisation.
Feedback is also another important concept of technique in which the employees makes
the successful completion of different tasks of the organisation. After this, the manager of the
organisation asks from their employees about the issues and problems faced by them in the
accomplishment of different tasks in the organisation so that they could perform them effectively
and in future the issues and problems faced them could be accomplished in a better way and in
future the deviations which are occurring may not be repeated again (Sun and et. al., 2016).
So with the help of appropriate use of these techniques and methods, it will be possible
for an organisation to make improvement in the overall performance of the organisation as well
as of their employees also. The improvement will help in creating a process for the employees in
which they will react appropriately in the different phases as they pass from the coaching

techniques in different ways. The techniques will help the employees in not only in their personal
development but also in the professional development as well.
There are different methods which are used in order which are used to make
improvement in the overall performance of an individual. The different methods which are used
are self evaluation, quantitative evaluation, 360 degree feedback and many more which are used
to make improvement in their performances. The description of these are also provided as under:
 Self Evaluation: Self-assessment is a crucial action to help make your examination
procedure increasingly proficient. At the point when done appropriately, it can give a few
key contributions to the association. This technique offers an opportunity for
representatives to assume a functioning job in their assessment procedure. Accordingly,
as opposed to just being the beneficiary of the administration's criticism, the workers are
given a voice. This gives an immediate connection between their employments and
assessment procedure and encourages better correspondence among staff and the
executives. With dynamic investment, workers can encounter better commitment with the
general survey process, while administrators can all the more likely comprehend the
person's exhibition just as their view of their presentation. At the point when the self-
assessment is created as an indispensable piece of the audit procedure, it urges
representatives to ceaselessly assess themselves during the time prompting a most
extreme accomplishment of the organization's objectives (Young and et. al., 2016).
 360 Degree Feedback: 360-degree input examination technique gives an opportunity to
all representatives to present their perspectives and contribute towards the business
objective. Under this framework, a representative is evaluated by his/her subordinates,
bosses, peers, and even customers and clients. As a representative is assessed from every
one of the sides it is called '360-degree criticism'. Under this strategy, a survey is readied
which contains viewpoints, for example, cooperation, administration characteristics,
objective direction, inspiration level, versatility, and so forth and the important individual
is approached to fill this poll – though secretly. The criticism causes representatives to
pick up understanding on how different representatives see their work and inspires them
to make a solid effort to understand the organization's destinations.

CONCLUSION
From the above assignment, it has been concluded that it is important for the companies
to work upon making coordination and cooperation in between the employees so as to make
reduction in the level of conflicts arising there. Additionally, the conclusion has been drawn
about the understanding of needs and requirements of employees so that they could deal good
and work for the improvement in the performance and working of the orgnaisation as well. With
the help of this, improvement could be made in the overall performances of the organisation. As
these models makes their employees to make their own evaluation of their skills and
competencies so that they could know about their skills and competencies and also about the
areas where they are lacking behind for the improvements in the overall growth and
performances of their own organisation as well as the individuals also. Folder

REFERENNCES