Improving Business System Efficiency: Tools and Techniques

This document discusses the range of techniques that can be used to test and improve business system efficiency. It also provides recommendations for enhancing existing systems to enhance quality and efficiency. The document covers topics such as management information systems, transaction process systems, enterprise resource planning, customer relationship management systems, and database management systems.

Project 2 - Systems
Improvement
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Table of Contents
INTRODUCTION...........................................................................................................................3
P3 Range of techniques to test and improve business system efficiency....................................3
P4 Recommendation for improving exiting system to enhance quality and efficiency..............6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9
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INTRODUCTION
In such a competitive business environment and technology there are different tools and
techniques available. With help of technology it has become easy for business to maintain and
improve their efficiency (Kerstein, 2020). Moreover, technology has ease process of business
operation and increase productivity. Now, for every process different software and applications
are used. IT has allowed in storing large data and fastening process. Beside that, ICT tools has
enabled in enhancing communication within various departments. The overall business functions
are transformed. Alongside, continuous innovation in procedure and methods has allowed them
to compete in the market for long term.
The present assignment will describe about range of tools and techniques that can be used to
improve business efficiency in Mo’s Meals. Furthermore, some recommendations will be
explained about enhancing exiting business system.
P3 Range of techniques to test and improve business system efficiency
In every business, there are various tools and techniques which is been used. The use of
tools enables them to integrate operations and complete complex tasks in effective way.
Moreover, use of systems support in maintaining quality and enhancing business efficiency.
Alongside, in procedure techniques allow in identifying errors and solving them. Apart from it,
the tools are installed on basis of nature and type of process. However, in order to control and
manage operations tools are used. Also, main purpose is to gain better outcomes and increase
profits. In Mo’s Meals there are several systems which is used by them. In management system
the director supervises production function and it consists of 12 cooks and assistants. Here,
company can install a new system that is MIS (Rodger, 2020).
MIS- The management information system will enable in gathering data and making quick
decisions. it will store data and information which gives insight to director that what decision can
be taken. besides that, cooks and assistant can easily access information about their daily tasks
and number of orders received. Also, MIS will be helpful in preparing daily schedule according
to the deadline of order. Furthermore, with help of MIS it is easy for director to send quick and
instant message to all employees. This will ease in communication process. Alongside, MIS will
be useful in keeping records of pending orders, transactions, etc. Through it, entire business
functions of Mo’s Meals will be integrated with one another. The function will become,
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automated and assist director to make effective decision. In this way, production capacity will
enhance.
TPS- the transaction process system can be also be used as tool to enhance business efficiency of
Mo’s Meals. the system is designed to record, store, retrieve, etc. all data and information related
to daily transaction of organisation. with help of it, the finance director can manage and record
all types of transactions. it will store information of daily orders, total bill of customers, payment
made, etc. (David, Judd and Zambuto, 2020) Moreover, both admin and finance function can
communicate data and info and access it easily. Thus, it will enhance business efficiency of
organisation as they will be able to produce meals on basis of order deadline. However, the
overall function will be automated. Along with it, both internal and external transaction that is
customers as well as suppliers are recorded and stored in proper way.
Enterprise resource planning – it is the best and common tool that can be used to enhance
business efficiency. the model enables in integrating all business application. Also, the tool
shares common model that automate multiple process within business. The ERP deliver end to
end process in business operations like HR, supply chain, distribution, production, etc. It will
provide a platform to manage assets. All the functions are integrated into one system that
streamline entire process within organisation. ERP uses a centralised database where all data is
stored. Similarly, ERP will highly support Mo’s Meals in integrating their functions. For
instance, finance, admin, production, etc. will be able to work together in efficient way. Through
it, from order receiving till its final delivery to consumers will be processed in systematic way.
The raw material requirement will be identified on basis of total order received. Furthermore, on
basis of per day order, schedule will be prepared.
Customer Relationship Management system (CRM)- It is a tool that can be implemented by
Mo’s Meals in maintaining record and details of all customers. The CRM will be useful for
storing record of all customers, their address, order no, delivery date, etc. Furthermore, CRM
will be useful in accessing info of customers and sharing it with all business functions. Besides
that, the tool will arrange data of customer in segregated way. However, the complaints will be
easy to solve and maintain strong relation with them. In addition, the accounts will directly
communicate with them and provide receipt. So, in this way more customers can be attracted and
retained. It will be able to keep record of catering companies as well. (Gold, Biron and Wilson,
2020)
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Database management system- This tool can be installed by Mo’s Meals so that data is
collected and processed centralised. In this there are different types of database which is based
on business requirement. DBMS accept data and provide useful information by processing it.
Basically, it helps user to share data with one another. Furthermore, it supports in multiple view
of data. Similarly, Mo’s Meals current system database can be used. It will help in developing a
centralised process for storing of data. The system will store data of catering and distribution
company, customers, materials, etc. All business functions will update and access data from it.
The order received will be circulated and on basis of that raw materials are brought and schedule
is developed. Moreover, it will lead to smooth flow of operation of production, finance and
accounts to process orders and fulfil it.
ICT tool- By installing information and communication tools it will be easy to improve
communication. The filling of forms process will be erased. This will make it easy for admin,
account and production function to communicate and share data regarding orders. In this way,
entire operation process is streamlined and changed. thus, if any order is undertaken then it is
quickly communicated with other function. With help of ICT tools time to communicate is
reduced and it leads to increase in efficiency of Mo’s Meals. The real time data is shared and
updated within system. All notifications are sent and delivered instantly (Berger, Shmukler and
Redfern, 2020).
Thus, by applying above tools and techniques there will be ease in data sharing,
information, etc. between functions. Other than this, MIS will help director to take proper and
effective decisions. In this way, daily schedule is developed and order are fulfilled. So, it will
increase Mo’s Meals efficiency. Alongside, TPS will be useful in ease in recording and
maintaining record of transaction. Hence, Mo’s Meals will not have sent mail or confirm with
customer regarding bill. TPS will be integrated with MIS and ERP. So, less time is consumed in
recording transaction. Apart from it, ERP will improve efficiency by identifying requirement and
on basis of that preparing schedule. With that it will give insight on how much orders are to be
prepared, and working accordingly in future. Hence, company efficiency will be increased.
Furthermore, by implementing DBMS all orders can be stored in centralised server. It
will allow all functions to access that and process it accordingly. They will also be able to update
to other function when order is prepared. Hence, communication will be enhanced resulting in
streamline process of preparing meals. With help of it, Mo’s Meals can increase its capacity. In
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addition to it, use of CRM will allow in keeping records of payment of customer and their orders.
Therefore, through continuous communication order and payment process will be fastened
(Crossland, 2020). So, these systems will be efficient enough for company to compete with rivals
for long term. Alongside, it will enable in reducing deficiencies and eliminating process that
consume a lot of time to complete order. Moreover, use of ICT tool will be useful in improving
communication between functions. It will be able to build strong relation with catering
companies. in addition to it, innovation and changes can be made in future along with use of
technology. Thus, it will enable in making continuous improvement in process and increasing
efficiency. It allows in making change in things related to process.
P4 Recommendation for improving exiting system to enhance quality and efficiency
It is important for Mo’s Meals to enhance their existing system so that efficiency is
increased. This is because it will allow them to survive in market for long term and fulfil all
orders that are received. Moreover, by determining deviation improvements are made. In
addition to it, by making process to be run in systematic way cost will be reduced and
productivity is increased (Wang, 2020). However, in technological world there are various tools
and software that can be used by business in existing system. For that there are certain
recommendations that can be followed by Mo’s Meals. They are mentioned below :-
 The company can implement MIS with production and packaging process. It will be
useful in analysing orders and then preparing schedule. By using MIS effective and
proper decisions regarding daily activities can be taken. Apart from it, changes should be
processing and delivering of order. This will remove barriers or deficiencies within
process. Therefore, it will result in improving business efficiency.
 Mo’s Meals should install TPS in their recording financial transactions. It can be used in
dealing with payment of customers and recording cost of labour and materials used in
production. So, data will be stored in segregated way. On basis of that, next day schedule
can be prepared. The accounts can interact with production and finance by sharing data. It
can fasten process of producing meals and operation. However, TPS can also be used in
calculating total cost by director. Thus, with that the total cost of order can be determined
and updated in system (Kerstein, 2020)
 The organisation should use CRM software. It can be used to keep records of all
customers and their details. So, in case of emergency, it will be easy to access info of
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particular customer. Furthermore, CRM software can be integrated with MIS. Thus, it
gives insight about number of orders, delivery date, etc. Another use of CRM software is
that the data an info of all catering companies can be merged into it. Thus, it will be easy
for Mo’s Meals to work in systematic way with both caters and their own customers.
 The information and communication technology should be installed within Mo’s Meals
to improve and fasten communication between business functions. In that company forms
process can be eliminated. The systems can be integrated into a centralised one where
real time data is shared and updated. Here, production, accounts and admin can be
interlinked with one another. So, orders can be easily processed once it is updated and
communicated within business functions. Alongside, communication process can be
fastened and improved with help of ICT tools and techniques (Feng and Magee, 2020).
 ERP should also be installed within Mo’s Meals. it will be easy for company to determine
raw material required to fulfil order and meals. Thus, the bottom line process will be
enhanced. However, firm will be able to increase capacity if raw materials are pre
determined. Thus, ERP will support in planning of schedule and on basis of it processing
and completing orders. It will increase production capacity of orders with efficient use of
labour and resources.
Thus, these are some recommendations that can be followed by company to enhance their
efficiency and quality. With that changes can be made in areas where improvement is required.
Alongside, it will enable in reducing deficiencies and eliminating process that consume a lot of
time to complete order. Moreover, use of ICT tool will be useful in improving communication
between functions. It will be able to build strong relation with catering companies. in addition to
it, innovation and changes can be made in future along with use of technology. Thus, it will
enable in making continuous improvement in process and increasing efficiency (Rodger, 2020).
CONCLUSION
From report it is summarised that there are some highly advance and innovative tools and
techniques that are used by organisation. The tools such as MIS, TPS, ERP, etc. are some
information system which has allowed in improving business efficiency. With help of these tools
business capacity is increased. Furthermore, in present company use system which is ineffective.
Here, there are three forms which are to be filled. This consumes a lot of time to process order
and share info with other function. Furthermore, use of MIS, TPS, etc. will benefit in increasing
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business efficiency and completing more orders. However, Mo’s Meals will be able to sustain in
market for long term. it has been summarised that business should install ICT tool, ERP, etc. to
enhance quality and make improvements in current system.
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REFERENCES
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Welcome to the Store-Age. In The Palgrave Handbook of Managing Fossil Fuels and
Energy Transitions (pp. 569-587). Palgrave Macmillan, Cham.
David, Y., Judd, T.M. and Zambuto, R.P., 2020. Introduction to medical technology
management practices. In Clinical engineering handbook (pp. 166-177). Academic Press.
Feng, S. and Magee, C.L., 2020. Technological development of key domains in electric vehicles:
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p.114264.
Gold, M.H., Biron, J. and Wilson, A., 2020. Improvement of skin texture and wrinkles using
radiofrequency ultra‐thin electrode technology. Journal of Cosmetic Dermatology. 19(2).
pp.388-392.
Kerstein, R.B., 2020. The Evolution of the T-Scan I System From 1984 to the Present Day T-
Scan 10 System. In Handbook of Research on Clinical Applications of Computerized
Occlusal Analysis in Dental Medicine (pp. 1-54). IGI Global.
Rodger, J.A., 2020. An expert system gap analysis and empirical triangulation of individual
differences, interventions, and information technology applications in alertness of
railroad workers. Expert Systems with Applications. 144. p.113081.
Wang, H., 2020. Improvement and implementation of Wireless Network Topology System based
on SNMP protocol for router equipment. Computer Communications. 151. pp.10-18.
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