This document discusses the methods of establishing and maintaining a therapeutic relationship with Lorraine, a client suffering from mental health issues. It also covers measures for promoting mental health and recovery. The importance of rapport, non-verbal communication, genuineness, and non-judgmental attitude in building a therapeutic relationship is highlighted. Additionally, the document provides tips for promoting mental health, such as valuing oneself, surrounding oneself with positive people, avoiding drugs and alcohol, and setting realistic goals.