Project Charter for 4 Phones Open Source Conversion Project
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Added on 2023/04/20
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This project charter outlines the objectives, scope, and deliverables of the 4 Phones Open Source Conversion Project. It includes information about the company's vision, objectives, and project organization. The project aims to implement Open Source Software to reduce IT costs and improve business functions.
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Project Charter For 4 Phones Open Source Conversion Project
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Table of Contents 1Document Control______________________________________________________________i 1.1Document Information_____________________________________________________________i 1.2Document History_________________________________________________________________i 1.3Document Approvals______________________________________________________________i 2Executive Summary____________________________________________________________2 3Project Definition______________________________________________________________2 3.1Vision__________________________________________________________________________2 3.2Objectives_______________________________________________________________________2 3.3Scope__________________________________________________________________________2 3.4Deliverables_____________________________________________________________________2 4Project Organisation___________________________________________________________2 4.1Customers______________________________________________________________________2 4.2Stakeholders____________________________________________________________________2 4.3Project Team Role Responsibilities___________________________________________________2 4.4Structure________________________________________________________________________2 WSI – OTEN16088874164314082767.docx2
2Executive Summary 4Phones is a Telecommunication company established by Gary Hepworth in 1981. Having started as a very small company it is now ranked by FTC as number 9 in the market for mobile phones and accessories. It has expanded form only one store to over 10 stores in Sydney and 20 franchises country-wide. With a 50% growth over the last few years and with sales expanded from 25$ million dollars to 175$ million dollars in the last 5 years the company is planning to reach number 5 in the FTC ranking in the next two years. To achieve that the company is planning to increase sales by increasing the number of franchises from 20 to 30 and also through acquiring smaller companies in complementary industries. Following reaching number 5 the company will be listed on the stock exchange offering their staff, stock options. To achieve this, the key business functions need to improve, as follows: -the provision of an effective and competitive IT network to support our operations - sale and support of telephone systems, mobile phones and supporting equipment through the company owned stores, franchises and mail order service In order to improve the existing key business functions, the company has to: - provide the best IT infrastructure and software tools available - developcompetitive marketing systems that assist in becoming a market leader - develop an efficient warehouse and distribution system This project is based on requirements from the Managing Director Gary Hepworth, to address his concern regarding the IT high costs and coming up with a solution to reduce these costs.There is a certain risk that the costs incurred without the use of Open Source Software might increase for the company. These risks would also increase the annual generated revenue of the organisation. The migration to Open Source Software might incur great costs. However, these costs should be decreased in order to relocate and shift towards the new software platform. After a careful analysis of this situation, the Services Director Priscilla Thatcher found a solution in a software called Open Office Suite, which is suitable toreplace all of the Microsoft Office products and eliminate expensive license fees in the process. WSI – OTEN16088874164314082767.docx2
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3Project Definition 3.1Vision The vision of 4Phones is to achieve Number 5 position in the world market with the helpofincreasedsales.Thisvisionalsoincludestheplantoincreasetheir franchises to 30 and also acquire small companies within various complementary industries.The primary focus of 4Phones is to shift towards adopting the Open SourceSoftwareplatform.Theorganisationwouldconsidertheirsystem specifications and then propose a plan for shifting. The benefits of the new software wouldreducecostsincurredwithintheorganisation.Thiswouldalsonurture business relationship with different business partners and surge customer growth. 3.2Objectives The primary objectives of 4Phones based on SMART techniquesare: To implement a new working system that would save costs incurred towards the organisation To deliver high quality of results that would benefit the organisation in terms of enhancing business relationships with clients To achieve the set goals by the organisation based on the use of new software system To enhance the working procedures and set realistic outcomes within the business perspective To implement the system within a limited time period such as to achieve the business results and incur greater profits towards the organisation 3.3Scope The project based on the implementation of Open Source Software within the business processes of 4Phones includes the different objectives that would be needed to be met. This includes the implementation and development of Open Source software plan. The project would also discuss the different e-commerce servicesandseveralothermethodsusedforimprovingcommunicationwith franchises, customers, suppliers, agents and carriers. The project also includes discussionofmakingnewplansfordevelopingtechnologieswithinthe telecommunicationdepartment.However,theprojectdoesnotincludethe categorisation of staff who would make use of the Open Source software system. The staff included within the project are Managing Director, Head Office Managers, Store Managers, Head Office Accounting staffs, Franchise Managers and sales staff. The project based on the preparation of plan for the implementation of Open Source Software would include the mission statement of the organisation. It should also include the costs needed for the implementation of the system. This plan should also categorize the staff and their expertise of work. This project would also include the WSI – OTEN16088874164314082767.docx3
preferred supplier of the software. However, the project plan does not include the implementation of Training of the employees based on handling of the software system. 3.4Deliverables Deliverabl e ComponentsDescription 1IT System Implementation PlanThis provides a brief description of Open Source SoftwaretobeproducedbeforetheProject Manager. This plan would also include the entire description of the software, their benefits and the ways it could benefit the organisation in the future stages. 2Cost Implementation PlanThisplanwouldincludetheexactcostsof implementation of software. It would also include othercostsbasedonimplementingnew technologies based within the telecommunication sector. 3Sales PlanThis plan would provide a description about the variousstrategiesbasedondeveloping competitive marketing systems for assisting the business in the competitive market. This would also include a plan for the development of an efficient system for warehouse and distribution. WSI – OTEN16088874164314082767.docx4
4Project Organisation 4.1Customers Customer GroupCustomer Representative AussieBig Bank4Phones Packfax News4Phones AGH Ltd4Phones BMP Insurances4Phones WIntel4Phones Koka-Kola4Phones Wired Cables4Phones Telstraus4Phones 4.2Stakeholders Stakeholder / GroupStakeholder Interest Gary Hepworth, Managing DirectorThe Managing Director would discuss factors based on reduction in thecosts basedon the utilization of IT softwarewithintheorganisation.Theyarealso concerned about the growth of the organisation. This stakeholderwouldalsoputfocusonstrengthening customerandbusinessrelationship,whileenhancing their services. Priscilla Thatcher, Services DirectorThis stakeholder woulddefinetheentireproject buy doingmarketresearchinthetelecommunication business sector. They would make initial queries about the ways in which the new software would eliminate different expensive fees based on licensing within the process. Mike Donaldson, Franchise ManagerThe interest of the stakeholder is to planthe entire process of migration of the current software systems to Open Office Software systems. They would also put focusonthediscussionabouttheimpactsofthe migration process and issues faced (if any). Tony Meyer, Business AnalystThey would provide a brief description about the scope of the migration process. They would also discuss about anykindofissuesfacedandactiontobetaken accordingly. WSI – OTEN16088874164314082767.docx5
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4.3Project Team Role Responsibilities RoleResponsibilities Gary Hepworth, Managing Director Put impact on the knowledge and detailing the use of Open Source Software within the organisation Focus on building plans for strengthening the telecommunication business Focus on providing business and customers with the best kind of software for their benefits Project Sponsor Preparing a budget plan to be implemented within the system Preparing the financial documents Ensuring the changes within the project plan and budget are managed Ensuring the project would remain a viable proposition for the business Approving the key deliverables of the project Project Manager Design the entire project plan Ensure the communication of the project plan to each of the concerned team members Develop a strong and efficient team who would be responsible for implementing the entire software system Ensure that the project plan meets the estimated budget and deadlines. Ensure the successful accomplishment of project as per pre- defined plan. Technical Team Ensuring the technical guidelines to meet as per plan Ensure that the Open Source Software is properly implemented Ensure the proper working of the software as per technical needs of the organisation Imparting training to other staff based on using the software system Project Reviewal Group Ensuring that the project plan is impactful for the organisation Ensuring that the software to be used is well-equipped to support the business needs Ensuring that the planned budget and project schedule is under proper measures Understanding the market and customer needs WSI – OTEN16088874164314082767.docx6
4.4Structure (Insert Project Team Organisation Chart) (Fig 1: Organisational Chart of the Project Team) (Source: Created by author) WSI – OTEN16088874164314082767.docx7
5References Chi, N.W. and Huang, J.C., 2014. Mechanisms linking transformational leadership and team performance: The mediating roles of team goal orientation and group affective tone.Group & Organization Management,39(3), pp.300-325. Conforto, E.C., Salum, F., Amaral, D.C., da Silva, S.L. and de Almeida, L.F.M., 2014. Canagileprojectmanagementbeadoptedbyindustriesotherthansoftware development?.Project Management Journal,45(3), pp.21-34. Dittrich, Y., 2014. Software engineering beyond the project–Sustaining software ecosystems.Information and Software Technology,56(11), pp.1436-1456. Merkhofer,L.,2014.KeystoImplementingProjectPortfolioManagement.Lee Merkhofer Consulting. Too, E.G. and Weaver, P., 2014. The management of project management: A conceptualframeworkforprojectgovernance.InternationalJournalofProject Management,32(8), pp.1382-1394. Yilmaz, M., O'Connor, R.V. and Clarke, P., 2015. Software development roles: a multi-projectempiricalinvestigation.ACMSIGSOFTSoftwareEngineering Notes,40(1), pp.1-5. WSI – OTEN16088874164314082767.docx8