Stakeholders in Electronic Health Records (EHR) project implementation

PROJECT COVER SHEET
Course name: HCI112- Electronic Health Medical Records
Course number: [21010]
Assignment title or task:
(You can write a question)
The course has provided a lot of information on different
aspects of project implementation. There are many people
who are involved in the process of project mplementation.
The student will identify different stakeholders and the
role they play in the EHR project implementation
Students’ names: Ali Abdullah Alshehri
Saad Saeed Alamri
Student number (ID): 170360864
170109508
Submission date: 23-3-2019
To be filled in by the instructor only
Instructor name: Dr. Nasser Alhammad
Grade: out of 10

Introduction
Electronic health record system has been part of health reforms that aim at improving the
health care sector of the country. Electronic Health Records (EHR) refers to the digital version of
the patient’s medical paper chart containing treatment plans, medication, medical history,
diagnosis and other medical allied services such as lab results and medical imaging reports that
assist in treatment and monitoring of patient’s health. The EHR system, therefore, contains broad
information about the patient that gives real-time information that is necessary to ensure that
medication is effective. Moreover, the EHR system contains decision support information that is
important for developing a patient's medical care. The EHR system provides a real-time
workflow that is automated for effective monitoring of the patient’s medical health.
Development and implementation of an effective EHR system is an important health care project
that involves several stakeholders. The following paper, therefore, examines various stakeholders
and the role each stakeholder plays in the implementation of Electronic Health Record project.
Stakeholders in Electronic Health Records (EHR) project implementation
There are various stakeholders within the EHR project implementation system and each
of these stakeholders play a specific role. The stakeholder framework involves many different
stakeholders that each is engaged at a specific level of the project implementation (Cebul, Love,
Jain & Hebert, 2011). Some of the key stakeholders within the EHR project implementation
include hospital management team, clinicians, clients, office staff, EHR project team, accounting
officer and EHR implementation team.

1. Hospital management or administration
Hospital management plays an important role in the adoption and implementation of the
EHR within the health care system. Firstly, the hospital management team finances the EHR
project hence ensures that the project come to success during the implementation. Secondly, the
hospital management team also offer the evaluation of the project success upon implementation
and this is to ensure the quality of services offered by the EHR system (Yao, Zhang, Sanseau &
Agarwal, 2011). Thirdly, the support and the ownership of the hospital management team that
they offer to the implementation means successful implementation of the project. Fourthly, the
hospital management plays an important role in the management of the project since the project
falls within its management control. Lastly, the hospital management also offers an advisory role
during the selection of the EHR system that is used. This is in line with the health care
organization’s vision and mission since the record system should be part of the organization’s
vision (Herwehe et al., 2011).
2. Health practitioners
Health caregivers or practitioners are at the center of the EHR system and has many
different roles to play in the implementation. They provide the technical knowledge on the
interaction between the system, hospital, and clients that are important for planning and
designing of the system (Fernández-Alemán et al., 2015). Additionally, during the selection
process of the EHR system health, practitioners provide the knowledge on the system
requirements that will assist the hospital. These clinicians and other health caregivers provide the
input that includes designing, live support, and workflow within the system. Moreover, health
practitioners also take part in testing of the system before the system officially commences its

operation to ascertain that their requirements are met within the EHR system. Lastly, health care
practitioners also take part in the implementation of the EHR system since they largely interact
with clients within the system. Health care practitioners are key users of the system that will
always form a vital part of the project implementation (Colligan, Potts, Finn & Sinkin, 2015).
3. Clients and patients
Clients or patients are key stakeholders since they form part of the system that is used to
monitor their health records. Patients play an important role in providing true information that is
captured within the system and health of other stakeholders in the implementation of the system.
This leaves no doubt that patients are key stakeholders that will be used for the EHR project to
commence its implementation (Porter et al., 2018). Further, clients take part in the
implementation of the EHR system by testing the system and this help in determining the
usability of the system before officially starting its operation. Moreover, the information that will
form part of the data stored within the EHR system is derived from patients or clients
themselves. This helps in maintaining the trust of clients about their information that will be
stored and maintained by health organization (Fiks et al., 2011).
4. Office staff
The office staff is employees that are employed by the health organization to store and
arrange various files and records of clients. These employees play various roles in the
implementation of the EHR project. Office staff provides estimates, data and contact information
of patients that will be coming for the service (Peter, Lars, Jensen & Søren, 2012). This is
important for planning, designing and selection of the right EHR system that matches the