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Effective Communication in Customer Service

   

Added on  2020-02-14

6 Pages1462 Words64 Views
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AGENCY PRACTICE Task 2
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Table of ContentsPROJECT 1......................................................................................................................................1PROJECT 2......................................................................................................................................2PROJECT 3......................................................................................................................................3REFERENCES................................................................................................................................4
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PROJECT 1(A) To give proper satisfaction to customers or clients so there should use some effectivemethods and strategies those are help to provide better services to the according to theirdemand and necessities. For better communication should develop healthy relationshipwith them and should understand their requirements and affordable level (Archer andSyratt, 2012 ).By the real estate agents should properly handle problems of customers. If there is havingany issues and lack of satisfaction so try to resolve them in the systematic manner. If customers are get proper satisfaction by agent of real estate so they build an effectiveimage in their mind regarding that particular company. Positive feedback is theimportant thing that help to develop business and build trust on customers.After delivery the services should properly analysis and record customers things andreview regarding their services. For proper analysis and evaluation the feedback ofcustomers so employees can conduct survey in the market and also launch the ratingsystems so customers according to their satisfaction level they give feedback that help totake better decision.By conduct survey in the market and and rating systems will be collect actual resultaccording to that employees of the company can improvement their working system alsoincrease customers satisfaction level (Barbee and et.al, 2011).Though the company should properly resolve the problems and complains of customers.Because all customers are not easy to satisfied by their services and working systems. Sothat's why properly understand their complaints and find out the better solution.For better solution can use some methods and techniques that help to provide solution ofcomplaints and problems of customers. It is require by the employees should properlyunderstand and resolve their problems related services.(B) To attract the customers towards their company's services so there can be implement thecustomer loyalty program in which provide various and frequent services to them with effectivemanner. Through company can be provide offers and discount to them without bias nature withcustomers. Also by the company should provide cash back to customers if they cannot satisfiedfrom delivery services. For better satisfaction of clients so there can conduct premium1
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