Impact of Workplace Discrimination on Performance: A Case Study of Tesco

This research focuses on understanding the concept of equality and diversity and its impact on workplace discrimination on the performance of Tesco. It aims to identify strategies to reduce discrimination and manage equality at the workplace. The research methodology includes a literature review, questionnaire, and data analysis.

Research
project
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Table of Contents
Introduction .....................................................................................................................................3
Research background..................................................................................................................3
Rationale of research...................................................................................................................3
Research aim...............................................................................................................................3
Research objectives.....................................................................................................................3
Research questions......................................................................................................................4
Literature review..............................................................................................................................4
Research methodology.....................................................................................................................5
Research Philosophy...................................................................................................................5
Research approach......................................................................................................................6
Research method.........................................................................................................................6
Source of data..............................................................................................................................6
Sampling.....................................................................................................................................7
Questionnaire..............................................................................................................................7
Data analysis and interpretation.......................................................................................................9
Research Outcome.........................................................................................................................14
Reflection ......................................................................................................................................14
Alternative method.........................................................................................................................14
Conclusion ....................................................................................................................................14
REFERENCES..............................................................................................................................15
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Introduction
Research background
For every organization it is essential for management to adopt equality and diversity at
the workplace as through that they can develop and maintain effective working environment
which encourage and motivate employees. Equality is considered as situation when in a company
every employees are treated equally as well as they get equal growth opportunities without any
discrimination (Fisher and et. al., 2017). In addition to this diversity is determined as aspect
when a company hire employees from the different culture, location or religion as well as all
employees are treated equally. The organisation selected for this research is Tesco which is
introducted by Jack Cohen in 1919. Respective company is operating in the retail industry and
they offer products through supermarket, hypermarket, superstore and convenience shop. The
respective report is based on determining concept of equality and diversity and what is the
impact of workplace discrimination on performance.
Rationale of research
The main aim of conducting this research is to understand about equality and diversity
concept as well as it also include information related to impact of workplace discrimination on
performance of a company. In respect of this research able to enhance their understanding about
the equality and diversity and why it is essential in a company as well as it also help in
increasing knowledge about impact of workplace discrimination seen on the overall performance
of Tesco. Through this evaluation researcher able to understand these concept which also
increase their several skills such as communication, researcher, analytical and so on. These skills
will help researcher in conducting better research in future.
Research aim
“To investigate about the concept equality and diversity along with determining the
impact of workplace discrimination on performance of an organization ”. A case study in Tesco.
Research objectives
 To review about the concept of equality and diversity and its importance for an
organisation.
 To determine the impact of workplace discrimination seen on the overall performance of
Tesco.
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 To indentify some better strategies and ways that could be recommended for Tesco to
have reduction in discrimination and manage equality at its workplace.
Research questions
 What is basically meant by the concept of equality and diversity along with its
importance for an organisation?
 What a vita impact is lead by workplace discrimination on the overall performance of
Tesco?
 Which are the possible strategies that could be recommended for Tesco to have reduction
in discrimination and manage equality at workplace?
Literature review
To provide review regarding concept related to equality and diversity and its significance for
company.
According to the point of view of (Best and Kahn, 2016), it has been assess that for
organization, it is important to consider different issues or problems that is related to equality and
diversity such as gender pay gap is determined as a main issues or problem which must be
considered by top management. As per equality Act 2002, there are different types of regulation
that must be implemented by organization for avoiding any kind of legal proceeding by
government. It is helpful in making effective contribution by its staff member for increasing their
satisfaction level that is connected to the equal practices. In context of Tesco, the manager of
company focuses on bringing equality and Diversity within business organization and it is
important to increase the motivation level of employees during particular phase of time period.
And therefore, it is necessary to bring equality as well as diversity within business organization,
it is necessary to motivate individual person to perform different task and work in an appropriate
manner. In addition to this, it also influences employees to increase productivity and
performance level of company in future period of time. There are various importance of bring
equality and diversity within business organization which is necessary to implement and it will
be beneficial for company in future period of time.
To consider the effect of workplace discrimination seen on whole performance level of TESCO.
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As per the point of view of (Flick, 2018), the main purpose of equality and diversity
practices is to reduce the discrimination level within business organization. Therefore, the
discrimination with employees imposes adverse impact on performance and productivity level of
organization during particular phase of time period. If the manager of company do not provide
equal treatment to all staff member than they demotivate towards performing their work in an
appropriate manner that decreases productivity or performance level in future period of time.
Hence, the organization focuses on achieving goal and objective related to research in timely
manner. For this, it is necessary to eliminate workplace discrimination during particular phase of
time period.
To assess superior strategies and methods which could be recommended for to have reduction in
discrimination and handle equality at its workplace.
According to the viewpoint of (Hennink, Hutter and Bailey, 2020), there are different
techniques and strategies which is implemented by organization for handling different kind of
issues that is connected to gender pay gap. The different kind of policy which is adopted by
organization that is related to medical leaves that assists employees in offering proper take care
of their family. It is important to bring positive ambience in company for conducting different
task and activities in an appropriate manner. Therefore, they make appropriate plan or strategy
for reducing workplace discrimination within business organization.
Research methodology
Research Philosophy
Research philosophy is considered as a belief regarding method in which data and
information regarding phenomenon should be collected, assessed and used in an appropriate
manner. There is different type of research philosophy such as pragmatism, positivism, realism
interpretivism. It is considered as a part of research that can assist researcher to collect all
relevant or important information in short the time of period. The detailed data and information
which is gathered that helps in achieving favorable outcome in future period of time. In this
assignment, the research adopts positivism research philosophy in order to complete the research
in an appropriate manner. This philosophy is considered as a more scientific and practical
method of collecting and gathering or presenting data in an appropriate manner it is also helpful
in conducting research in better way.
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Research approach
Research approach is considered as a plan that signifies the levels of wider assumption to
explain method of data collection, assessment as well as interpretation. There are two type of
research such as inductive and deductive approach for completing investigation in an appropriate
manner. But in current assignment, for present research deductive research approach is used for
completing research in better way. It is considered as a more logical procedure with facilitating
multiple assumption that help in achieving specific conclusion in order to complete research in
timely manner.
Research method
Research can be considered as a detailed study which is connected to assessing issues by
investigator by adopting various sources during particular phase of time period. Research
methodology assists in increasing the understanding level regarding various techniques that
assists in collecting data and information which is necessary for completing the research in
timely manner. There are two type of method of research named as quantitative and qualitative.
The quantitative method is connected with data and information that is in term of quality and to
be explained in term of certain qualitative information. There are different kinds of questions that
must be asked in order to target respondent and their responses is completely depend upon
conclusion which is drawn by investigator (Lindlof and Taylor, 2017). There are various kinds of
research that is adopted for gathering qualitative information like Focus Group, interview
method and many more. On the other hand quantitative method is adopted for the purpose of
gathering data and information in numerical form and in the form of graphs and charts. It is
considered as a method that assists gathering exact information in numerical form. There are
various kinds of method that are considered as a part of quantitative method like survey,
questionnaire method and there are various examples that can be adopted for purpose of
gathering qualitative data or information. In given research quantitative method is used for
collecting information which is used in completing research in an appropriate manner.
Source of data
Data Collection is considered as essential strategy and tactics for collection of information,
reviews, perception, diverse techniques and many more. Therefore, there are different sources
which are used by researcher in order to complete research in an appropriate manner. For
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instance, in order to collect data by using primary source than they adopt different methods such
as questionnaire, survey and many more. If they collect data from secondary source then they use
different sources like books, libraries and magazines and many more that is helpful in
completing research in an appropriate manner. There are two types of methods which are used in
collecting data such as primary and secondary source. Primary data it is considered a data that is
gathered by researcher or investigator which is not already collected by any other researcher for
completing its research. It is also determined as a first-hand data by using various types of tools
and techniques which is used for collecting information in an appropriate manner. The
information which is obtained from the primary source is considered as an authentic as well as
reliable and it is helpful in completing the research in an appropriate manner. Secondary data is a
kind of data which is already available and collected by any other researcher for completing its
research. The secondary data is collected by using books, libraries and many more In present
research both primary or secondary sources which is used for collecting data which will be
helpful in completing research and both these data are useful during particular phase of time
period ( Silverman, 2016). In current research, there is a use of questionnaire method for
collecting data and information from different respondents. In this method, the questions are
asked from respondents in order to gather information which will be helpful in completing
research in timely manner.
Sampling
Sampling is considered as an important component that helps investigator in collecting
the relevant data for achieving aim in timely manner. It has been assess that the researcher has
chosen random sampling method for achieving goal and objective. Herein, the investigator can
take 35 as a sample size by using random sampling method to know the responses which is given
by their respondents. And also, there is a discussion regarding information which is adopted by
researcher in order to complete research during particular phase of time period.
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Questionnaire
Questionnaire
Name -
Age -
Contact number -
E mail Id -
Q 1. Are you aware of concept of equality and diversity at workplace?
a) Yes
b) No
Q 2. What are the benefits gain by Tesco by implementing equality and diversity at
workplace?
a) Increase motivation of employees
b) High employee engagement
c) Better decision making
d) All of the above
Q 3. What are the impact lead by workplace discrimination on the overall performance of
Tesco?
a) Increase staff turnover
b) Decrease performance of staffs
c) Increase conflict situation
d) All of the above
Q 4. According to you does Tesco need to develop new policies and strategies in order to
avoid discrimination at workplace?
a) Yes
b) No
Q 5. What are the different types of discrimination take place at the workplace of Tesco?
a) Age discrimination
b) Disability discrimination
c) Gender discrimination
d) All of the above
Q 6. Which are the possible strategies that could be recommended for Tesco to have
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reduction in discrimination and manage equality at workplace?
a) Develop policy to respect cultures
b) Providing equal opportunity to staffs
c) Providing training to employees
d) All of the above
Q 7. What are the legislation which need to adopted by Tesco while developing policies
related to equality and diversity?
a) Equal pay Act
b) Anti discrimination Act
c) Human rights Act
d) All of the above
Q 8. Any suggestions you want to provide for improvement …...............................................
…................................................................................................................................................... .
Data analysis and interpretation
Theme 1: concept of equality and diversity
Q 1. Are you aware of concept of equality and diversity at
workplace?
Frequency
a) Yes 30
b) No 5
Interpretation – According to data collected by respective research 30 audiences say that they are
aware to the concept of equality and diversity.
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30
5
a) Yes
b) No

Theme 2: benefits of implementing equality and diversity
Q 2. What are the benefits gain by Tesco by
implementing equality and diversity at workplace?
Frequency
a) Increase motivation of employees 8
b) High employee engagement 5
c) Better decision making 10
d) All of the above 12
Interpretation – according to gathered information from researcher it is determined that most
respondents say that there are several benefits of equality and diversity i.e. increase motivation of
employees, high employee engagement and better decision making.
Theme 3: impact of workplace discrimination on the overall performance
Q 3. What are the impact lead by workplace
discrimination on the overall performance of Tesco?
Frequency
a) Increase staff turnover 8
b) Decrease performance of staffs 4
c) Increase conflict situation 10
d) All of the above 13
10
8
5
10
12 a) Increase
motivation of
employees
b) High employee
engagement
c) Better decision
making
d) All of the above

Interpretation – Through analysis of above gathered information it is determined that most
respondents i.e. 13 are considered that there are several impact of workplace discrimination such
as it increase conflict, increase staffs turnover and decrease performance.
Theme 4: policies and strategies in order to avoid discrimination
Q 4. According to you does Tesco need to develop new
policies and strategies in order to avoid discrimination at
workplace?
Frequency
a) Yes 29
b) No 6
Interpretation – According to 29 respondents Tesco need develop policies and strategies for
avoiding discrimination at workplace.
Theme 5: different types of discrimination
Q 5. What are the different types of discrimination take Frequency
11
8
4
10
13
a) Increase staff
turnover
b) Decrease
performance of
staffs
c) Increase
conflict situation
d) All of the above
29
6
a) Yes
b) No

place at the workplace of Tesco?
a) Age discrimination 8
b) Disability discrimination 5
c) Gender discrimination 19
d) All of the above 13
Interpretation – In respect of gathered information it is determined that according to 13
respondents there are several types of discrimination which may take place in Tesco such as
based on age, gender and disability.
Theme 6: recommended for Tesco to have reduction in discrimination
Q 6. Which are the possible strategies that could be
recommended for Tesco to have reduction in
discrimination and manage equality at workplace?
Frequency
a) Develop policy to respect cultures 10
b) Providing equal opportunity to staffs 10
c) Providing training to employees 5
d) All of the above 10
12
8
5
19
13 a) Age
discrimination
b) Disability
discrimination
c) Gender
discrimination
d) All of the
above

Interpretation - On the basis of above given graph, it has been analyzed that there is 10
respondents who believes improving policy to respect culture helps in manage equality within
business organization. In addition to this, there are 10 respondents who believe that providing
equal opportunity to its subordinate helps in managing equality within company. In addition to
this, there is 5 persons who believes that offer training to its subordinate is best method to reduce
discrimination. And remaining 10 employees focuses on using all this strategy helps in reducing
discrimination and managing equality in company.
Theme 7: legislation which need to adopted by Tesco
Q 7. What are the legislation which need to adopted by
Tesco while developing policies related to equality and
diversity?
Frequency
a) Equal pay Act 10
b) Anti discrimination Act 10
c) Human rights Act 5
d) All of the above 10
13
10
10 5
10 a) Develop policy
to respect cultures
b) Providing equal
opportunity to
staffs
c) Providing
training to
employees
d) All of the above

Interpretation - On the basis of given graph, there are 10 respondent who believes that equality
act is used by Tesco for implementing policies that is related to equality and Diversity. The other
10 respondent believes that anti-discrimination act is useful for this. In addition to this, there are
5 employees who believe that human right act is responsible for improving policy that is
connected to equality and diversity. And remaining 10 employees believes that all acts are
necessary for improving policy that is connected to equality and diversity.
Research Outcome
From the above given research, it has been analyzed that it is necessary to bring equality
and diversity within business organization in order to achieve favorable outcome in future period
of time. In addition to this, it helps company in increasing productivity and performance level in
future period of time. Therefore, the main purpose of company is to satisfied employees by
bringing equality and diversity within business organization.
Reflection
While conducting respective research I able to develop several skills as well as I also
understand several essential things which are essential for my future development. Through
conducting respective research I determined that there are several skills which I called as my
strengths such as communication skill, research skill, understanding skill and many more. But
there are some skills which are my weakness and I need to improve it such as problem solving
skill, analysis skill, time management skill and so on. In addition to this, by conducting this
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10
10 5
10
a) Equal pay
Act
b) Anti
discrimination
Act
c) Human rights
Act
d) All of the
above

research I able to understand that for a company it is necessary to implement equality and
diversity at workplace as that help in motivating staffs and developing effective working culture.
Alternative method
During conducting research researcher experienced numbers of ups and downs that
directly impact on the outcome of research. At this time researcher also determined that they may
adopt new method for conducting research as that will be more effective then the questionnaire
and this can be interview. It is so because through interview researcher may gather more
authenticate and deep information about the topic.
Conclusion
By conducting evaluation of above mentioned points it can be summarised that for a
company it is essential to develop strategies related to implementation of equality and diversity
at the workplace because through that staffs feel motivated and encouraged. In respect of
implementation of equality and diversity it is essential to develop strategies, rules, regulation and
policies accordingly.
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REFERENCES
Books and Journals
Fisher, G. G., and et. al., 2017. Age discrimination: Potential for adverse impact and differential
prediction related to age. Human Resource Management Review. 27(2). pp.316-327.
Best, J.W. and Kahn, J.V., 2016. Research in education. Pearson Education India.
Flick, U., 2018. Designing qualitative research. Sage.
Hennink, M., Hutter, I. and Bailey, A., 2020. Qualitative research methods. SAGE Publications
Limited.
Lindlof, T.R. and Taylor, B.C., 2017. Qualitative communication research methods. Sage
publications.
Silverman, D. ed., 2016. Qualitative research. sage.
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