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Table of Contents
TITLE: To identify the issues and challenges that will arise in implementation of equality and
Diversity practice at the workplace. “Case study of Mark and Spencer”..................................3
INTRODUCTION......................................................................................................................3
TASK 1......................................................................................................................................3
P1 Project aims and objectives...............................................................................................3
Research aim:.......................................................................................................................4
“To identify the issues and challenges that will arise in implementation of equality and
Diversity practice at the workplace”.........................................................................................4
Research Objectives:............................................................................................................4
Research Questions:.............................................................................................................4
P2 Project Management Plan.................................................................................................4
P3 Work breakdown structure and Gantt chart......................................................................6
TASK 2......................................................................................................................................8
P4 Small-scale research by applying qualitative and quantitative research...........................8
TASK 3....................................................................................................................................11
P5 Examine research and data by using appropriate tools...................................................11
P6 Communicate appropriate recommendations.................................................................17
TASK 4....................................................................................................................................18
P 7 Reflection.......................................................................................................................18
CONCLUSION.......................................................................................................................18
REFERENCES.......................................................................................................................20
Books and journals.............................................................................................................20

TITLE: To identify the issues and challenges that will arise in implementation of
equality and Diversity practice at the workplace. “Case study of Mark and
Spencer”
INTRODUCTION
Equity and Diversity is an important concept to the organisation which means
providing the equal opportunity to every individual of the society at the workplace within the
organisation. This is also related to assisting and attaining the various opportunities in benefit
which will increase the development of staff within the organisation as well as provide them
of positive thinking. While performing different activities within the organisation it is
important to execute the equality and Diversity for facing these different challenges of the
management team in a company. The present report was considered on M&S, it is a fashion
related brand which is operating in UK with various stores (Daskalov, 2017). A normal size
company which is directly deal in fashion brands as well as some other fashion output. In this
present research there will be starting along with the objectives which are developed by the
researcher so that investigation can be done effectively. After that, the report includes the
detailed descriptions about the WBS, PMP and Gantt chart. In the middle of the report there
will be discussion conducted on what type of research and approaches are best for the
researcher to identify different aspects of this report. The end of the report there will be some
recommendations which are given by the investigator after conducting the full research in an
effective manner.
TASK 1
P1 Project aims and objectives
Equality and Diversity is that terminology which can be defined as the fair and equal
opportunity for the every individual who is working in an organisation and manage the work
by focusing on all kind of factors which can reduce the general discrimination. From recent
years, it is analysed that work discrimination is a major problem within the workplace this is
because it impact on employee’s performance as well as their effectiveness on the work.
Discrimination can be defined as gaps between races gender religion sex believe sexual
orientation and other things which are directly related to human behaviour.it is also identify
that equality and diversity in an organisation play a crucial role for satisfying the
requirements of employees. Large number of organisations is dealing with this problem of
discrimination which impact on their performance (Williams, 2016).

So, this is must for Mark and Spencer to identify the importance of different elements
and workforce diversity as well as manage them in an appropriate manner for increasing the
profitability and performance of the organisation.it can also use to formulate laws and
regulation which must be implemented by the government of UK for saving the interest of
employees on the workplace and manage the diversity within the organisation for working
environment of male and female.
Research aim:
“To identify the issues and challenges that will arise in implementation of equality and
Diversity practice at the workplace”
Research Objectives:
 Understand about the concept of equality and diversity.
 To identify different issues and challenges which are directly related to equality and
Diversity practices at workplace.
 To identify the ways which can help in solving the issues related to equality and
Diversity at workplace.
Research Questions:
 What do you understand by the concept and importance of equality and diversity?
 How to determine various issues and challenges associated with equality and diversity
practices at workplace.
 What are the ways to overcome issues related with equality and diversity?
P2 Project Management Plan
A project management plan can be defined as that written document which is related to
the blueprint of a map which is provided the positive assistance to the company in for
performing and investigating the effective approaches as well as identifying the ways to fulfil
its objectives. Plan which includes number of policies plants and strategies which are directly
related to the company and help company in conducting all the business functions in a
smooth manner by considering the time allotted to each and every staff member of
organisation. This also established equality and Diversity at the workplace and manage
conflict effectively.
 Cost: Cost can be said as in total number of amount which is used by an company
to achieve goals and targets of production. And also define as an amount which is
the company by which it will be able to produce the product in high quantity as

well as good quality for serving the needs of customers in target market.
According to the present research, it is also analyse that research in lead to an
adequate amount of funds which can conduct the investigation in a proper manner
and produce the required output. This is also identifying that there are three types
of costing techniques which can be used by the researcher. Techniques are
budgeting cost breakdown structure and cash flow statement. According to the
research the total amount required by the researcher is 90 Euro for conducting the
investigation in an adequate manner(Englund and Graham, 2019)
 Scope: score with an all the important factor which must be included in research
as it will help company in presenting the investigation in the construction of both
real as well as virtual business. Refer to the current investigation, very white in
context of marks and Spencer as well as all the small scale business is mainly
performs their function in this sector. After the completion of this research the
investigator unable to give the number of opportunities that will make its future
effective as well as achieve the goals and objectives which are determined by
M&S.
 Time: it is also important factors which are directly related to the research as it
will affect impact the outcomes of the research because of its availability. It is
also analyse the time of the research is decided by the manager investigation help
in management of the project by dividing it in small and indicating different time
to each. In the current report, for completing the report and the whole
investigation the estimated time will be 6 months. This is because it will help in
reducing the proper outcomes as well as identifying the positive results in the
given timeline.
 Quality: Quality is also an essential element which is required while performing
a research this is because collection of quality information and data essential for
performing the research and investigation has always getting the positive
outcomes. This data are formed and gathered from different and authenticate
sources which will help company in maintaining the quality of data. What is also
important to keep all the information for credential as it will help researcher
investigating more effectively (Klein, 2016) .
 Communication: communication is important part of school research process as
it include number of information which have to supplied to the team members of

a research as long as it will also help in conducting the research in a proper
manner that delay in supply of information can be stopped. In the present research
report it is required by the researcher to use proper tools and techniques which are
directly related to supply of information and communicate the information in an
effective manner so that, efficiency can be achieved. For this it can use telephonic
calls email and meetings which will directly help in conducting the research on
continuous basis.
 Risk: Risk is also factor which impact on the research directly or indirectly.in the
current report one of the main which is directly associated with the research is
that the information which is generated by the researcher and identified in the
research is not so authentic and can impact on the full research. That's why does
the liability of the researcher to identify the authentic information which will not
impact on the working and reputation of the organisation in in market place
(Thompson, 2016)
 Resources: the current investigation is followed on M & S and The White topic of
equality and diversity in organisation specially the small one that is not operating at
large scale. The main resources which are used in this research are land labour capital
and many more all of these are available resources which help researcher in
conducting the research in an appropriate manner where it can achieve the
effectiveness as well as increase the productivity of research for an individual and
organisation.
P3 Work breakdown structure and Gantt chart
Work-breakdown structure- Work breakdown structure is that tool which is being
used dividing the large number of activity in some small parts that can divide the work in
easily finished all the work according to the requirements of the research. This is beneficial in
order to organise a team work in a manager so that company can achieve effectiveness in
research. This will divide the activities in some manners so that member of the team can
easily execute all their work according to the requirements and free determine targets.it is a
tool which is which is also used in managing all the assigned task according to the needs and
the given time so the detailed information about the project can be identified and achieve (Ng
and Stamper, 2018). The breaking of task into the small component must also help company
in ensuring the overall business productivity and increase the chances of business growth.

Gantt chart- it is a graphical presentation of data which is used as a tool of different
activities which has to be completed and allotted according to the time it is also known as
visual presentation. These activities are divided according to the time period and time limit.
According to the current research project, the main aim of investigator is to use the stools in
order to identity and delegate on working of the members in team and allocating them the
work according to their capacity. The project which is a small size are doing plant and
executed so that company can achieve its there as desired objectives inadequate time.

TASK 2
P4 Small-scale research by applying qualitative and quantitative research
There are number of research method which is most valuable for the company for collecting
the data from the different sources. This will also help company in validating in generating
the effective results from the data which is collected (Altman, 2018). These results will
ensure the validity of outcomes of the research which is done by the researcher. There are
two types of data collection method which are evaluated below:
Qualitative method- Qualitative data belong to the data which is collected from the
theories. Some of the data collection methods are stated below.
Interactive methods: The formulation of theory and processes which are useful for
designing the research interpretation of the data analysis purpose are included in this
interactive method (Hideg and Ferris, 2016).
Interviewing- Interview is also a form of qualitative research which is used by the
researcher, This type of researches done on the group as well as individual basis for
collecting raw data.

There are various benefits of conducting interview method which are directly linked
to increase the reliability of data as it helped in knowing the opinion of different persons in
relation to the topic as well as also provide suggestions and opinions. The major disadvantage
of this type of data collection is that it's not time as well as cost.
Quantitative method- This is the systematic method in which data is collected,
analysed and performance is done by using tools & techniques related to maths. The different
type of method included in qualitative form is described below:
Structured observation- In this method the data is being collected by the investigator
without any direct contribution of applicants (Martinsson and Griffin, 2016)
Questionnaire survey- This factor consists of various research questions so that
information can be easily gathered from the respondent.
For the collection of the data from different articles, questionnaire is the best tool
where it can be used as the method of collecting the data. It is not an Excel expensive as well
as it cover the large population which help researcher identifying various factors. There is
also disadvantage of questionnaire that it is directly related to the opinion of the respondent
which can also make biased decisions.
Questionnaire
Q1) Do you have the knowledge about the equality and Diversity concept at a
workplace?
Frequency
a) Yes 25
b) No 5
Q2) According to your vision what do you think about the implementation of
equality and Diversity concept, that what create the issues and challenges
within the originations?
Frequency
a) Yes 20
b) No 10
Q3) If management want to execute the equality and Diversity conception what Frequency

are the major issues which it faces?
a) Generation gap 10
b) Mental and physical disabilities 8
c) Gender equality 12
Q4) what are the benefits will be gained by the management of M and S if it is
used the implementation of equality and Diversity concept at the organisation?
Frequency
a) Attract & retain potential employees 8
b) Enhanced performance 12
c) Create positive working relationships 10
Q5) What are the best strategy which can adopt by the top level management
on the management of team in and executing the equality and diversity at
organisation?
Frequency
a) Treating everyone fairly 10
b) Providing training to current staff members on diversity issues 10
c) Review organization equal and fair employment policy 10
Q6) How equality and Diversity concept impact on the performance of
individual in organisation?
Frequency
a) Positive manner 20
b) Negative manner 10
Q7) What is the responsibility of management team in context of marks and
Spencer in order to implement equality and diversity?
Frequency
a) Legal Mandate 10
b) Employer Commitment 10

c) Training 10
TASK 3
P5 Examine research and data by using appropriate tools
Theme 1: Understanding about the equality & diversity concepts
Q1) Do you have the knowledge about the equality and Diversity concept at a
workplace?
Frequency
a) Yes 25
b) No 5
a) Yes b) No
0
5
10
15
20
25
Frequency
Frequency
Interpretation: It can be analysed from the above mentioned diagram that after making a
research on 30 individuals. The majority 25 know about the concept of equality and Diversity
at workplace. Only 5persons among those 30 doesn't know about the concept of equality and
diversity.
Theme 2: Issues & challenges about implementing equality & diversity at workplace
Q2) According to your vision what do you think about the implementation of
equality and Diversity concept, that what create the issues and challenges
within the originations?
Frequency

a) Yes 20
b) No 10
a) Yes b) No
0
2
4
6
8
10
12
14
16
18
20
Frequency
Frequency
Interpretation: From the above mentioned diagram it is also analyse that after questioning
from 30 peoples about the issues and challenges feast after implementation of equality and
diversity in the workplace. 20 people are responded in the favour of implementation of
equality and diversity on the workplace.
Theme 3: Issues faced by management team while managing diversity and equality
Q3) If management want to execute the equality and Diversity conception what
are the major issues which it faces?
Frequency
a) Generation gap 10
b) Mental and physical disabilities 8
c) Gender equality 12

a) Generation gap b) Mental and
physical
disabilities
c) Gender equality
0
2
4
6
8
10
12
Frequency
Frequency
Interpretation: from the above mentioned graph it can also identified that when it is asked
from responded about the issues with the organisation will face after the implementation and
execution of equality and Diversity practices on the workplace. 10 respondents asked about
generation gap year 12 voted for gender equality and mental and physical disability get the 8
votes out of 30.
Theme 4: Benefits gain by M&S with the assistance of equality & diversity
Q4) what are the benefits will be gained by the management of M &S if it is
used the implementation of equality and Diversity concept at the organisation?
Frequency
a) Attract & retain potential employees 8
b) Enhanced performance 12
c) Create positive working relationships 10

0
4
8
12
Frequency
Frequency
Interpretation: From above graph it can be concluded that researcher asked to all the
respondents about what will be overall benefit which will be gained by mangers in M & S
when there will be equality and diversity practises implemented. Majority that is 12
respondents had a feeling that it will lead to enhanced performance. 8 respondents felt that it
will be very helpful in attracting and retaining of employee shaving required potential. This
leads to a conclusion that overall performance can also be improved because of such practises
which are related to equality and diversity in organisation.
Theme 5: Strategies adopted by management team in order to implement equality and
diversity at the workplace
Q5) What are the best strategy which can adopt by the top level management
on the management of team in and executing the equality and diversity at
organisation?
Frequency
a) Treating everyone fairly 10
b) Providing training to current staff members on diversity issues 10
c) Review organization equal and fair employment policy 10

0
3
6
9
Frequency
Frequency
Interpretation: After analysing the above graph it can be interpreted that the question
which is related to strategy adopted by the management team in order to implement equality
and Diversity at workplace. There is a mixed response from the respondents where is point of
treating every employee, fairly providing training to the current staff and leaving the
organisation equal and fair employment policy get 10-10 votes each.
Theme 6: Impact on the performance of employees
Q6) How equality and Diversity concept impact on the performance of
individual in organisation?
Frequency
a) Positive manner 20
b) Negative manner 10

a) Positive manner b) Negative manner
0
2
4
6
8
10
12
14
16
18
20
Frequency
Frequency
Interpretation: From the above mentioned diagram it can be said that after asking
the question of impact on the performance of individual in the organisation after
implementation of diversity concept the major tea of people responded in positive manner
with the 20 votes. There are also 10 people who founded in negative manner about this
question.
Theme 7: Major responsibilities of management team for executing equality & diversity
at workplace
Q7) What is the responsibility of management team in context of marks and
Spencer in order to implement equality and diversity?
Frequency
a) Legal Mandate 10
b) Employer Commitment 10
c) Training 10

a) Legal Mandate b) Employer
Commitment c) Training
0
1
2
3
4
5
6
7
8
9
10
Frequency
Frequency
Interpretation: when it was asked to 30 respondents about what will be the major
responsibility of the legal team in M & S then there was a mixed response as 10 respondent
views that legal mandate will be responsibility. Other 10 felt that employer commitment is a
responsibility and reaming 10 felt that adequate training should be given to employees which
will help them in fulfilment of their responsibilities. This is major reason that management
team of M & S have to compulsorily fulfil all their responsibilities (Konrad, Yang and
Maurer, 2016),
P6 Communicate appropriate recommendations
From the overall report it can be recognized that equality and diversity both are differ
from each other’s but play essential role in development and enhancement of business
organization. Following are the recommendation which should be concern by Marks and
Spencer from their future business activities:
 The manager of Marks and Spencer should be prepared policies and effective
strategies as per the Equality Act 2010 that number of issue regarding discrimination
within the premises.
 They should implement plan regarding equality related to gender, sex, caste, religion,
colour, so that every personal in their workforce treated equally.
 For enhance motivation and encouragement purpose the manger for Marks and
Spenser’s needs to treat every employees of their organization fairly and equally all
get remuneration on the basis of wages act no partiality decision taken by mangers to
follow equality rules.

 Reward and bonus given by mangers must be based n performance of employers not
their personal connection with managers.
 Marks and Spenser should build strategies and plans thorough which they follow code
of conduct and rules of ethical business behaviour it will help the top management to
easily and effectively achieve their business goal within the given time period.
 The business organization must focus on introducing and conducting programs and
event regarding training and development to increase the inner skills and beliefs
environment of equality and diversity.
TASK 4
P 7 Reflection
Preparation on research report on equality and diversity will give me lots of
experiences. I am excited before starting the project letter I realised that it is not easy I have
suffered from lots of problems and face issue regarding search on Google rated to act policies
of diversity and equality. During the preparation of equality and diversity report I identify my
strength and weakness I realised that my communication and management skills are not so
good so I need to work on it. It is really hard to find data regarding the research information,
reading the whole rules of Equality act and applying on them in the report, searching of
projects and issue of organization faces due to diversity (Sharma, 2016). All the things are
really hard to conduct I am not able to effetely ask or take help for the work from my
respondents due to my communication problem . Although I suffers from many issue but at
the end of my research report I am learning so many skills I felt confidante and I am able to
talk with my team members confidently, learn team management skills . This report will
help me to increase my capabilities and skills an. I am able to make research report, I learn
the whole procedure how to research and collect data, importance of research how to write
methodology and review. The most important lesson I have learned from this experience is
that my concept regarding equality and diversely is clear now I am able to give suggestion
anyone on this topic and I learned that hard work is the only key of successfully completion
of any project (Bain, 2017).
CONCLUSION
It can be concluded from the above mentioned discussion that equality and
Diversity is an important principle for an organisation which is must for development of
internal working environment within the organisation. This concept is the key of success
for the organisation.it is also concluded that equality is that factor which helps the

organisation in leading to the development with the positive mind-set of the entire
workforce within the organisation. It is also helpful as diversity is the key of success
which help the organisation in achievement of new and creative ideas from different
races.it also motivate the employees within the organisation as they will get the
opportunity to learn other cultures as well as work with different type of persons.
Equality and Diversity is a challenge for the small scale business as they have two
different locate the resources as well as identify the skills and abilities of employees
according to need of task. So this type of research is important for the organisations
which are seeking to develop the equality and Diversity concept within the organisation
as well as increase the awareness about this topic for increasing profit and productivity
within the organisation by minimising conflicts.

REFERENCES
Books and journals
Daskalov, H.Y., 2017, October. Managing stakeholders’ engagement in social innovation
projects–learnings from the online world of open source innovation. In International
Conference at Brno University of Technology, Faculty of Business and Management.
Williams, N.L., 2016. 4 Managing Event Projects. Events Management: An International
Approach, p.94.
Turner, R., 2016. Gower handbook of project management. Routledge.
Englund, R. and Graham, R.J., 2019. Creating an environment for successful projects.
Berrett-Koehler Publishers.
Palacios, J.M., 2016. Equality and diversity in democracy: how can we democratize
inclusively?. Equality, Diversity and Inclusion: An International Journal.
Klein, U., 2016, January. Gender equality and diversity politics in higher education:
Conflicts, challenges and requirements for collaboration. In Women's Studies
International Forum (Vol. 54, pp. 147-156). Pergamon.
Thompson, N., 2016. Anti-discriminatory practice: Equality, diversity and social justice.
Macmillan International Higher Education.
Ng, E.S. and Stamper, C.L., 2018. A Trump presidency and the prospect for equality and
diversity. Equality, Diversity and Inclusion: An International Journal.
Sharma, A., 2016. Managing diversity and equality in the workplace. Cogent Business &
Management, 3(1), p.1212682.
Konrad, A.M., Yang, Y. and Maurer, C.C., 2016. Antecedents and outcomes of diversity and
equality management systems: An integrated institutional agency and strategic
human resource management approach. Human Resource Management, 55(1),
pp.83-107.
Bain, V., 2017. An assessment of the attitudes and practices of employers within the UK
music industry towards equality and diversity.
Martinsson, L. and Griffin, G. eds., 2016. Challenging the myth of gender equality in Sweden.
Policy Press.
Hideg, I. and Ferris, D.L., 2016. The compassionate sexist? How benevolent sexism
promotes and undermines gender equality in the workplace. Journal of Personality
and Social Psychology, 111(5), p.706.
Altman, J., 2018. Beyond closing the gap: Valuing diversity in Indigenous Australia.
Canberra, ACT: Centre for Aboriginal Economic Policy Research (CAEPR), The
Australian National University.