HNBS 316: Operations and Project Management Project Analysis

This project management assignment comprises two main parts, each approximately 1500 words. Assignment 1 delves into operations management principles, focusing on HSBC Holdings as a case study. It explains operations and operations management, reviews the implementation of operations management principles, outlines how operation management meets organizational requirements, and discusses continuous improvement as a philosophy, including lean principles. It concludes with a continuous improvement plan and recommendations. Assignment 2 examines a case study of a manufacturing organization, describing the Project Life Cycle (PLC) and its stages. It applies the PLC to the project, including business cases, project plans, cost-benefit analyses, and work breakdown structures. The assignment reviews and critiques the application of the PLC in the project, offering a comprehensive analysis of both operations and project management concepts.

Running head: PROJECT MANAGEMENT
Project management
Name of the Student
Name of the University
Author’s Note

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Table of Contents
Assignment 1...................................................................................................................................2
1.1 Introduction............................................................................................................................2
1.2 Explanation of operation and operation management...........................................................2
1.3 Review and critique on the implementation of operations management principles..............3
1.4 Steps in which operation management meets requirements of the organization...................4
1.5 Continuous improvement as philosophy and description about lean principles....................4
1.6 Continuous improvement plan based on the review..............................................................5
1.7 Conclusion.............................................................................................................................7
1.8 Recommendations..................................................................................................................7
Assignment 2...................................................................................................................................8
2.1 Overview of the case study....................................................................................................8
2.2 Description of the PLC and explanation of each stage..........................................................8
2.3 Application of PLC with each phase of the project...............................................................9
2.3.1 Business case......................................................................................................................9
2.3.2 Project plan.......................................................................................................................10
2.3.3 Cost benefit analysis.........................................................................................................12
2.3.4 Work breakdown structure...............................................................................................13
2.4 Review as well as critique of the PLC in the application of the project..............................13
2.5 Conclusion...........................................................................................................................14
References......................................................................................................................................15

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Assignment 1
1.1 Introduction
The paper mainly reflects on “HSBC Holdings” which is one of the largest banking as
well as financial service-based institutions that generally serves millions of people all around the
world. The main focus of the paper is to obtain proper information by using the organization in
order to properly review the importance of operation management related principles. According
to Qin et al. (2019), operations management helps in pertaining the entire procedure through
which proper planning, organizing as well as supervising are generally involved as these
processes helps in ensuring higher profitability as well as improvement related with efficiency.
Furthermore, the application of operation management-based principles is associated with
continuous improvement within the entire organization.
1.2 Explanation of operation and operation management
According to Kang et al. (2016), jobs or tasks that mainly consists of one or more number
of elements or subtasks can generally get performed within one specific location. It is found that
the operations are generally helpful in transforming the resources as well as data inputs into
proper desired services, goods as well as result for valuing the customers. On the other hand, it is
stated by Deihimi, Zahed and Iravani, (2016) that operation management is defined as the
administration of various types of practices which are helpful in properly developing effective
efficiency in the entire organization. Moreover, it is more focussed on the conversion of
materials as well as labour into services as well as goods for maximizing the profit within an
organization.

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1.3 Review on the proper implementation of effective operation management principles
According to Keahey, Riteau and Timkovich (2017), operations management is defined
as the effective administration of different types of practices of the business which are helpful in
creating proper level of efficiency that is generally possible within the organization. After
reviewing, it is found that the organization generally focusses on operations management and
that helped in managing the operations effectively. With the help of the principles of operation
management, the benefit that is achieved is provided below:
Reality: Due to the utilization of the principles of operation management, the
organization “HSBC Holdings” generally focusses on the entire problem instead of focussing on
the techniques and this is mainly due to the fact that no tool can generally be helpful in properly
presenting the entire universal solution (Heidari et al. 2019).
Organization: It is found that by using the production-based facility, everything related
with the operation is mainly interconnected and all the elements remains consistent as well as
predictable (Zhen et al. 2017). Without the principles of effective operations management, the
operation will generally not be able to achieve an outcome that is associated with profit.
Success: The procedures that are associated with trial as well as error are generally
considered to be costly and it is considered to be very much important for the managers for
properly understanding the limitations which will further be helpful in saving money as well as
time (Viveros Gunckel et al. 2016).
Change: With the utilization of new theories as well as solutions that are generally
available for manufacturing operations, it is quite significant for changing the things quite
effectively such that it will be helpful in managing the stability within the long run.

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1.4 Steps in which operation management meets requirements of the organization
It is found that the operation management of the organization within the HSBC Holdings
are generally helpful in meeting the organization’s requirement.
1.5 Philosophy of continuous improvement and description of lean principles
Continuous improvement within the organization is mainly dependent on the concept of
Kaizen that is based on the philosophy of continuous way for successfully improving the
operations (Morgan and Stewart 2017). It further involves identification of various types of
benchmarks for the excellent practices as well as instilling the employee ownership on the entire
procedure. The continuous improvement plan is mainly based on the ongoing procedure that are
elaborated below:
1. Standardize: It is quite important to come up with a new process for undertaking the
entire continuous improvement plan.
2. Measure: The continuous improvement procedure should be quantified exactly with the
help of the proper procedure (Verma et al. 2017).
3. Compare: It is quite necessary to ensure that the undertaken procedure are generally
beneficial in meeting the requirements and needs of the organization.
4. Innovate: The redundancy as well as waste that are linked with the organization should
be removed and it should be replaced with innovation (Hunt, Hunter and Levan 2017).
5. Repeat: The continuous improvement plan should be repeated from time to time for
avoiding issues in the organization
The five-step procedure that are generally utilized for guiding the implementation of lean
techniques which are mainly illustrated below:

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1. Value identification: It is quite necessary to specify the value from the customer end
point and it is necessary for properly understanding the customer value.
2. Value stream mapping: Due to the utilization of this principle, it is necessary to map the
value stream properly (Mac Iver et al. 2018). The main goal is to utilize the value of the
customers as one of the reference points in order to determine all the activities that are
helpful in contributing to these types of values.
3. Creating flow: Removal of the waste successfully from the value stream generally
required proper action which further helps in making sure that the left steps can be able to
run smoothly without any type of delays as well as interruptions (Nelson et al. 2018).
4. Establishing pull: It is found that inventory is one of the biggest waste in the entire
system of production that is mainly limiting the inventory as well as work in process for
making sure that the requisites materials within the information are generally available
for the proper work flow.
5. Seek perfection: The wastes are generally prevented with the help of four different steps
including the identification of value, mapping the value stream, creating flow as well as
by adopting proper system (Durbin 2018). However, the employees must starve towards
perfection.
1.6 Plan for continuous improvement as per the review
It is found that the plan for continuous improvement is defined as one of the sets of
project activities which are mainly designed for the implementation of the products as well as
services with the help of the constant review, action as well as measurement. The plan for
continuous improvement will be applied to the organization “HSBC Holdings” and it is mainly
done as per the review which are illustrated below:

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Involvement of executive management: This is considered as one of the important step
where support as well as encouragement from the leadership team is generally cited as one of the
success factor for proper continuous improvement based initiative (Shakman, Bailey and
Breslow 2017).
Initiating with small: Stating small is considered as one of the best approaches which
must be utilized for continuous improvement. It is found that companies that start will small pilot
project becomes much more successful. These pilot programs that is generally invested helps in
tracking execution and assists in providing the required benefits.
Encouraging participation: The participation of the employees is very much needed for
continuous improvement. It is found that solicit ideas from the various team members helps in
encouraging them with the help of rewards (Johnson and Sollecito 2018). It is quite necessary to
make sure that proper ideas must be implemented for reflecting that the organization is serious
about the improvements.
Providing room for mistakes: When it is associated with improvement one need to use
trial as well as error while properly developing new procedures. It is quite necessary to remain
safe for trying new ideas so that the program can be marketed properly.
Reflecting the difference: Continuous improvement generally calls for small as well as
incremental changes and instead of having some types of drastic overhaul, the required changes
can be processed write effectively by an employee and for becoming one of the parts of the daily
routine.

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1.7 Conclusion
It can be concluded from the entire paper that the principles of operation management in
“HSBC Holdings” are generally reviewed as well as critiqued in order to reflect the significance
of operations management. It is effectively analyzed that the principles which are linked with
the operations management are helpful as well as beneficial in developing proper level of
efficiency in the entire organization. It is generally related with the conversion of labour,
materials as well as services for maximizing profit in the organization.
1.8 Recommendations
With the utilization of continuous improvement principles, the two different types of
recommendations that are mainly provided for improving the operation of the organization are
elaborated below:
 Leveraging high impact related leadership practice: Communication is considered to
be quite important and it is found that as the leaders of the HSBC holdings faces issues
due to communication related challenges must have a weakness for many of the
companies.
 Use training as well as development strategically: The workforce that is generally
approaching towards the retirement age should be provided with training as well as
development quite strategically.

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Assignment 2
2.1 Overview of the case study
The paper mainly reflects on a large manufacturing organization that is mainly located in
Midlands that further have 1250 employees on the site. The organization generally have staffs on
different roles including the factory workers as well as office staffs and the offices as well as
factory are on extensive site on different buildings. The organization’s main objective is to
minimize the staff movement during the break from the local area. In addition to this, the
organization also wants to help the staffs for developing proper healthy life style that further
assists in reducing absenteeism. In order to achieve the project objective, the organization wants
to develop onsite catering facility for the workers by reviewing the objectives of the business for
determining the project feasibility.
2.2 PLC description and proper explanation based on each stage
The life cycle of the project is mainly referred as one of the important procedures which
is mainly followed by the managers while moving towards the project completion (Zare Ravasan
and Mansouri 2016). The project life cycle assists in providing proper and effective framework
in order to manage any type of businesses. Each stage of the project lifecycle are mainly
elaborated below:
Project initiation phase: The initiation phase of the project is also known as the
conceptualization phase. It is found that within the conceptualization phase, statute of work is
created and the entire business case for the project is presented. In addition to this proper
business contract is generally created.

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Project planning phase: This this particular phase, the resources of the project are
generally determined. Moreover, the budget for the project created as well as resources which
are required for the project execution (Rausch et al. 2016).
Project execution: This phase is known as the execution phase of the project that
generally needs materials, tools as well as resources that are generally needed for transformation
in order to reach to the goals of the organization. During that phase, the performance is
continually measured for making sure that the undertaken project is quite successful.
Project closure phase: The fourth as well as the final phase of the project is generally
known as the termination phase. In this phase, the project team are disbanded and the personnel
as well as tools that are used will be reassigned (Bao et al. 2018). Moreover, the resources which
are released will be placed back to the parent organization and the entire project is generally
transferred to the various intended users.
2.3 Application of PLC with each phase of the project
The PLC for “onsite catering feasibility” can be reflected with the help of the supporting
documents including business case, project plan, cost benefit analysis as well as WBS. All the
documents that are given below showcase that the PLC are related with each of the project.
2.3.1 Business case
The paper mainly reflects on the manufacturing organization that is located in Midlands.
It is found that as the offices as well as factories of the organization are located on an extensive
site therefore the workers face a lot of difficulty in managing food for their lunch. This problem
is mainly due to the fact that there is no onsite catering facility within the organization. As a
member of the project as well as program office, it is quite necessary to deliver the change

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management for the entire organization. It is quite important to undertake induction as well as
personal development plan within the organization so that the line manager of the organization
can be able to plan as well as manage the theoretical in-house based project. The organization
wants to create on-site catering services so that the problem that the employees and workers of
the organization face can get resolved. In addition to this, the catering facility will also be helpful
in reducing the staff movement from the premise during the lunch break and assists in
developing proper health life style for reducing absenteeism within the organization. For this, the
line manager of the organization generally analyzes the business objectives properly for
determining the feasibility of the project by applying the concept of PLC.
2.3.2 Project plan
The plan that is given below reflects that the on-site catering facility will be provided for
the workers of the manufacturing organization. The entire project plan is categorized into four
phases including initiation, planning, execution as well as closure phase of the project which
states that each stage of the project lifecycle is linked with the project “online catering facility”.
WBS Task Name Duration Start Finish
0 On-site catering facility 73 days Tue 20-03-18 Thu 28-06-18
1 Initiation phase 13 days Tue 20-03-18 Thu 05-04-18
1.1 Development of business case 3 days Tue 20-03-18 Thu 22-03-18
1.2 Undertaking feasibility study 3 days Fri 23-03-18 Tue 27-03-18
1.3 Establishing project charter 4 days Wed 28-03-18 Mon 02-04-18
1.4
Appointing team members of the
project
3 days Tue 03-04-18 Thu 05-04-18

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1.5
Milestone 1: Completion of
project initiation phase
0 days Thu 05-04-18 Thu 05-04-18
2 Planning phase 15 days Fri 06-04-18 Thu 26-04-18
2.1 Creation of project plan 4 days Fri 06-04-18 Wed 11-04-18
2.2 Creation of resource plan 3 days Thu 12-04-18 Mon 16-04-18
2.3 Creation of financial plan 3 days Tue 17-04-18 Thu 19-04-18
2.4 Development of quality plan 2 days Fri 20-04-18 Mon 23-04-18
2.5
Development of risk management
plan
3 days Tue 24-04-18 Thu 26-04-18
2.6
Milestone 2: Completion of
planning phase
0 days Thu 26-04-18 Thu 26-04-18
3 Execution phase 34 days Fri 27-04-18 Wed 13-06-18
3.1 Setting a budget 4 days Fri 27-04-18 Wed 02-05-18
3.2 Selecting proper service style 6 days Thu 03-05-18 Thu 10-05-18
3.3 Considering timeline 4 days Fri 11-05-18 Wed 16-05-18
3.4 Making arrangement for the food 6 days Thu 17-05-18 Thu 24-05-18
3.5 Managing food quality 7 days Fri 25-05-18 Mon 04-06-18
3.6
Making provisions for catering
services
7 days Tue 05-06-18 Wed 13-06-18
3.7
Milestone 3: Completion of
execution phase
0 days Wed 13-06-18 Wed 13-06-18
4 Closure phase 11 days Thu 14-06-18 Thu 28-06-18