Implementing Change in Project Management Plan to Address Issues and Fulfill Customer Needs

Change requirement and project
lifecycle

Throughout the case study, there were several problems that were identified by R&D project
management, small customer project management, large customer project management and
capital equipment project management. The first major problem that small customer project
managers identified that the small clients suffered in regards to the job priorities and time
commitment to business which leads client dissatisfaction. Marketing department and groups
needs are the major problems identified in R&D project. The issue identified with the
marketing department is that marketing people demand early implementation of goods and
also cancel the tasks (project) without R&D manager’s consultation.
Therefore from the analysis and evaluation it can be identified that there are two critical
issues associated with the organization. First the organization has too many projects
executing in same time. Second issues, both engineering and marketing department simply
not be able to understand each other issues or simply don’t appreciate or recognize each
other’s issues. The observation indicates that failure of coordination and communication
process occurred in the organization resulting to poor project performance and customer’s
dissatisfaction.
Organization needs to introduce change in project management plan which helps them to
solve issues and fulfil customers’ needs (Turner, 2014). From the given scenario, it can be
recommended that, organization needs to implement demand management process in supply
chain management process and implement effective monitoring techniques in business
process. Demand management process helps the organization to align supply with demand
and aids them to forecast the product sales as possible, which helps the marketing department
issues. In the nutshell, demand management helps the business to delivering value added
services in return and satisfy customer’s needs. Implementation of monitoring techniques
helps the different department of project management to reduce conflicts issues in successful
manner. It is also recommended that vice president needs to implement liaison office that
continuously receive the information from sales and marketing department and passes the
information to project managers.
Project management plan mainly includes, project scope, project objective, project aims, time
duration, key roles and responsibities. Implementation of recommendation changes would
help the organization to accomplish business objective and increases the performance in
better manner (Kerzner, & Kerzner, 2017). Aim of the project management change plan is to