Project Management: Ticket Booking System

This assignment focuses on developing a comprehensive project management plan for a ticket booking system. It includes detailed stage recommendations, milestone tracking, and an evaluation framework to assess project success against key performance indicators such as meeting customer needs, achieving profitability targets, and optimizing volunteer resource allocation.

Name of University
Assessment 3 ICT Project Management
Project Charter
Student’s Name

ICT Project Management
Project Charter
Table of Content
Part One......................................................................................................................................................... 2
Part Two......................................................................................................................................................... 3
Part Three....................................................................................................................................................... 5
Part Four......................................................................................................................................................... 9
Part Five....................................................................................................................................................... 11
Part Six......................................................................................................................................................... 12
References................................................................................................................................................... 13
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ICT Project Management
Project Charter
Part One
Project Description: RALS displays it’s farming and lifestyle equipment in a show organized by them in the
month of November for three days every year. They sell tickets and the money they own by selling is
donated to a charitable trust i.e. ICV. The ticketing system causes many problems for being manual like on
the first day of the show the ticket counter gets overcrowded by visitors and some visitors try to break the
boundary and get inside without paying for tickets. When RALS came to know about the situation, the
organization decided to transform its manual ticket booking system to web-based ticket booking system.
For doing this, RALS gave the project to its old consultant Virtucon.
Area of Impact:
Rank 1 - Customer: The customers will be very happy as they will not have to wait at the ticket counter for
their turn as now they can book their tickets online.
Rank 2 - Operational: As now most of the customers will book their tickets online, a load of work on the
security gate and the ticket counter can be reduced.
Rank 3 – Finance: Now RALS will be able to earn more money by selling tickets because now more
customers will visit the show as the new ticketing system is web-based they no longer will have to stand in
the queue.
Rank 4 – Strategy: RALS will own more money by selling tickets now, so they will be able to donate more
money to ICV.
Rank 5 – Social: Now RALS can donate more money to the ICV charitable trust to show that they are too
concerned about the society.
Project value:
Value 1 (Faster): Now all the work will be done faster as the visitors will book their tickets online so on the
first day of the show there will be less crowd in the ticket counter in compare to before and the volunteers in
the ticket counter will be able to do their work faster.
Value 2 (Do more): After the introduction of the new online ticketing system of the new ticketing system
RALS will get positive outcomes as per their expectations and will be motivated to do more shows.
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Metrics with time target:
Metrics Target
Donation to ICV by 6% and increase in profit End of November
The crowd in the security gate and the ticket counter will be reduced In Show, November
Before the beginning of the show, beginning of profit income October
RALS will start getting money before the show begins in November October
Part Two
Scope Management Plan
Define Scope (Monnappa, 2017): This project’s aim is to create an online ticketing system to allow its
visitors to book their tickets online in order to decrease the load of work of the volunteers in the security
gate and the ticket counter.
Identify requirements (Jordan, 2012): The visitor’s identity proof for first time registration, accessible from all
devices, free from cyber-crimes and a scanner tag is required for recognizing its visitors.
In-Scope: The online ticketing system should be accessible from all devices, and a scanner tag for
identifying the visitors should be contained.
Out-of-Scope: Everything from the maintenance of the hardware to providing training facilities for the
improvement and the maintenance should be there.
Deliverables: The project should be simple, decent and respectable containing the mentioned things.
List of Resources:
People: Project Lead, to lead the whole team and take responsibility for the project
Technical Lead, to deliver the product with desired quality standards
System Developer, to design and develop the system
Database Developer, to design and develop the database of the system
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Testing Team shall comprise of few people but for making it simple it has been taken as one entity
in MSP
Technology: all latest high-tech systems
Facilities: Internet facility
Part Three
MS Project Snapshots
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Work Breakdown Structure:
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Milestone List: (Thakur, 2011)
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Activities & its Resources:
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The estimated cost activities with the activities: (Atlassian, 2017) (Cost Engineering Consultancy, 2017)
The MS Project file:
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Part Four
Assumptions
The team members should be identified properly and they must not worry about their analysis.
No issue should be there about the budget.
Resources should always be available there.
Volunteers are required to be educated so that they can be trained after the implementation of the online
ticketing system.
Risk Analysis
RISK
No.
Description Probability Impact Product Rank Owner Response
Plan
1 Initiation stage (Lavanya &
Malarvizhi, 2008): The co-
workers are not identified
50% 70% 35% 3 Project
Lead
expert
review
should be
done
2 Planning stage (Lucas,
2009): time if the work may
get increased if the work is
not finalized properly
70% 80% 72% 1 Project
Lead
The
stakeholder
identification
should be
done
properly and
every single
change
should be
rechecked
3 Execution stage: many
problems can take place
during the execution of the
60% 90% 54% 2 Project
Lead
Before
concluding
anything
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ICT Project Management
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project if it is not done
properly.
every single
identified
thing should
be
discussed
with the co-
workers
4 Monitoring & controlling
stage: if the co-workers are
not recognized the scope
may get increased
40% 40% 16% 4 Project
Lead
When the
co-workers’
clear
evidence us
done it
should be
checked out
as per the
necessities
5 Evaluation and close-out
stage: the cost of the project
may get increased and the
project may get delayed due
to incomplete submission.
30% 20% 6% 5 Project
Lead
To stop
totaling up in
the last step
the
documentati
on should be
submitted
after the
movement
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Part Five
Quality Management Plan
Team’s Objective:
The co-workers should try to maintain the quality and time of the materials to meet the assistant’s desires.
All the hazards should be checked to avoid the increase in work and time. All requirements must be passed
within the stated time. All the team members will have to focus on the project to save it from any
modifications.
Verification Activity:
Activity Target
All the assistant’s needs and desires should meet 13/July/2018
The project should compulsorily be delivered in given time 13/July/2018
The price of the project should not get enlarged 13/July/2018
Validation Activity:
Activity Target
Quality standards need to meet positively 13/July/2018
The confirmation against the set standards and MOV of primary matters
should be performed before the final stage.
13/July/2018
Each stage should be recommended all through the time of completion in
opposition to each benchmark criteria
13/July/2018
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Part Six
Project Closure & Project Evaluation
a. Annotated Bibliography:
Refer the Appendix.
b. Closure checklist:
Value standards of incomes must be maintained in the project
All the expectations of high interests of the purchaser’s need to meet
Every documentation is should be submitted without missing anything
All the excellent standards are required to be fulfilled.
c. Evaluation of the project:
Did the ticket reserving begin before the beginning of the show?
Can the profit go the figure of 6% extra than the final year?
Can extra revenue generated be donated to ICV?
Can the immoderate stress on volunteers in controlling crowd be decreased?
Appendix
Appendix-1:
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Appendix-2:
Appendix-3:
References
Atlassian. (2017). Cost Summary and Status Report and Chart. Retrieved September 30, 2017, from
unanet.com:
http://knowledgecenter.unanet.com/display/kb/Cost+Summary+and+Status+Report+and+Chart
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Cost Engineering Consultancy. (2017, February 23). Cost Management explained in 4 steps. Retrieved
September 30, 2017, from www.costmanagement.eu: https://www.costmanagement.eu/blog-
article/198-cost-management-explained-in-4-steps
Jordan, A. (2012, October). Retrieved September 30, 2017, from Scope Verification: The Forgotten
Process: https://www.projectmanagement.com/articles/275424/Scope-Verification--The-Forgotten-
Process
Lavanya, N., & Malarvizhi, T. (2008). Retrieved September 30, 2017, from Risk analysis and management--
a vital key to effective project management: https://www.pmi.org/learning/library/risk-analysis-
management-project-management-7070
Lucas, K. Y. (2009, February). Retrieved September 30, 2017, from Effective Risk Management,
Measurement, Monitoring & Control: https://pmibaltimore.org/pmi/events/attachments/Effective-
Risk_23-Feb-09_presentation_Columbia.pdf
Monnappa, A. (2017, September 1). Project Scope Management: What It is and Why It’s Important.
Retrieved September 30, 2017, from www.simplilearn.com: https://www.simplilearn.com/project-
scope-management-importance-rar89-article
Thakur, S. (2011, April 4). How to Prepare a Milestones Report for a Project? Retrieved September 30,
2017, from http://www.brighthubpm.com: http://www.brighthubpm.com/templates-forms/116196-
how-to-prepare-a-milestones-report-for-a-project/
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