Project Management Methodologies: Reasons, Impact, and Major Elements

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This article discusses the project management methodology, its importance, and the reasons why organizations adopt it. It also analyzes the impact of project management methodologies on stakeholders and explains the major elements of a project management methodology that might meet the needs of an organization. The article provides evidence and personal experiences to support the learning outcomes. The subject is project management, and the course code and college/university are not mentioned.

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PROJECT MANAGEMENT
METHODOLOGIES

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Table of Contents
1 Introduction.........................................................................................................................................2
2 Course Learning Outcomes..................................................................................................................2
2.1 Learning Outcome 1: Reasons why organizations adopt Project Management Methodologies..2
2.2 Learning Outcome 2: Analysing the impact of Project Management Methodologies upon
stakeholders............................................................................................................................................3
2.3 Learning outcome 3: Explaining the major elements of a Project Management Methodology
that might meet the needs of an organization........................................................................................3
3 Discussion and Conclusion...................................................................................................................4
4 References...........................................................................................................................................5
1
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1 INTRODUCTION
The project management methodology is describing the combination of processes, methods, and
practices that identify how best to develop, plan, deliver and control the project through the
continuous process of implementation till successful termination and completion. The project
management methodology is a scientific, disciplined and systematic approach that assists in
designing, executing, and completing the project (Heerkens, 2015).
2 COURSE LEARNING OUTCOMES
2.1 Learning Outcome 1: Reasons why organizations adopt Project Management
Methodologies
The main purpose of the adoption of project management methodologies is to introduce the
changes in the processes of the organization. The project management methodologies assist to
track the activities which are necessary for carrying out the project. The main objective of the
project methodology is to control the whole process of the project through problem-solving and
effective decision-making process (Binder, 2016).
Summary
The coursework provided necessary learning which assists me to enhance my knowledge and
skills with respect to the adoption of project management methodologies. The planning,
execution and controlling the activities can assist to improve the activities. The project
management methodologies are considered to be very much important in order to control the
processes in an effective manner(Collins, 2011).
Evidence
The coursework which is being conducted in the weeks is considered to be evidence which
focuses on the project management book. It has allowed me to enhance my knowledge and skills
as per the needed changes. The teams coordinated the work as per the needs and carrying out the
processes in an appropriate manner.
2
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2.2 Learning Outcome 2: Analysing the impact of Project Management Methodologies
upon stakeholders
The project management methodologies impose a significant impact on the processes of the
project that is being carried out by the organization. The organization is able to achieve the goals
and objectives. The processes of the project management impose an impact on the stakeholders.
The project management methodologies enable to establish a relationship with the stakeholders
by proving them the necessary information. The projects carried out by the organization are
considered to be beneficial for the stakeholders because they can gain returns(Mehta, 2007).
Summary
The enhancement of knowledge and skills is being done from the coursework which depicts the
impact of the project management methodologies on the stakeholders. The project management
methodologies play a significant role in establishing a relationship with the stakeholders. The
establishment of relationship leads to enhancement of the activities which assist in carrying out
the processes of the business in an appropriate manner. The stakeholders need to be informed
about the main objective of carrying out the project. The significant information is provided to
the stakeholders with the assistance of the project management methodologies (Grisham, 2013).
Evidence
The book of the project management is considered to be very much helpful in gathering the
information. The information is being gathered with respect to the impact of the project
management on the stakeholders of the organization.
2.3 Learning outcome 3: Explaining the major elements of a Project Management
Methodology that might meet the needs of an organization
Project management is considered to be the most important segment which helps to provide the
proper guideline and rules to execute the project within the stipulated time frame. Every
organization is primarily depending on the good management. When the project is not going
according to its plan, it creates a loss of money and time. Therefore, it is very much essential to
learn the three most basic element of project management which will eventually lead to reaching
the set aim and objective of the project. The three basic elements of project management
3

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Project: project scope helps to provide a key insight into the resources and required tools which
are considered to be useful to determine and analyze the project(Lientz, 2015).
Communication: Communication in every project proves to be the pivotal point which helps to
ensure the clarity of the guideline and goal to each team member related to the project. The
effective communication proves to be playing a pivotal role in determining the overall success of
the project for the selected organization. Communication thus is considered to be the most vital
and essential part and the element of the project management.
Stay on track: One of the most pivotal step or task for the project manager is to make sure the
team is focussing and working as a cohesive force which will help to keep them on the right
track and thus help to stick to the schedule of the work.
Summary
The overall brief analysis of the vital element of the project management methodology helps to
provide a clear and key insight which helps to determine the time frame and capital required for
the completion of the project. The element which is mandatory and essential for the completion
of the project and playing a pivotal part in determining the overall success of the project in long
run is considered to be an important part of the project management (Aktins, 2012).
Evidence
The primary and essential evidence which are collected is given in the Kerzner book of the
project management and gaining significant expertise in the most appropriate way. It helps in
enhancing the overall required planning for the assigned project and overall execution of the
project on the basis of the evidence collected.
3 DISCUSSION AND CONCLUSION
Discussion and conclusion are considered to be pivotal as it helps to throw key insight related to
the project management elements and its key recommendation which is based on the overall
study related to the project management. This will eventually help to collect and use the
knowledge related to the key process which is needed during the undertaking and execution of
the project in an organization. Therefore, it is very much essential to use and focus the overall
4
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key requirement in order to determine the key essential elements of the project management
(Heagney, 2012).
5
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4 REFERENCES
Aktins, A. (2012). The project. North Sydney, N.S.W.: Random House Australia.
Binder, J. (2016). Global project management. London: Routledge.
Collins, R. (2011). Project management. Hauppauge, NY: Nova Science Publishers, Inc.
Grisham, T. (2013). International project management. Hoboken, N.J.: Wiley.
Heagney, J. (2012). Fundamentals of project management. New York: American Management
Association.
Heerkens, G. (2015). Project management. [Place of publication not identified]: Mcgraw-Hill
Education.
Lientz, B. (2015). International project management. [Place of publication not identified]:
Routledge.
Mehta, R. (2007). Project management. Jaipur: Aavishkar Publishers.
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5 APPENDIX
5.1 Portfolio 1
Topic and reading
samples.
Your own taking in results from this
unit.
Gaining from your experience. Sup
your
Put in your claim
words what you
think Wander
Organization is?
Project management is the planning and
execution of projects as a team that is an
aid in fulfilling the goals and objectives
of the team or the organization.
I have learned that the projects must
always be tackled as a coordinated
team. Therefore, project management
is necessary to facilitate the complete
execution of the project.
Make a rundown of
three works out
that you do each
day or each week
which can be seen
as a Wander
I learn violin by maintaining a
tight schedule every day.
I am building a kennel for my
dog and will be completed in
one week.
I volunteer at a club that
creates anti-smoking
awareness.
Now, what is
Project Success?
A project can be termed successful if the
goals and objectives of the organization
are met along with the requirements of
the client.
I have experienced that a project is
termed as successful when we have
completely met the requirements of
the client along with fulfilling the
scope, aims, and objective
7
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Topic and reading
samples.
Your own taking in results from this
unit.
Gaining from your experience. Sup
your
Do you are aware
of any activities
that are effective?
Depict one? How is
it effective?
While studying in the school, I
worked on a project that was aimed at
creating anti-smoking awareness. We
worked as a team of five people to
approach strangers on our school
campus and outside on the streets to
explain the reasons to stop smoking.
It was successful as after three
months, we took feedback from the
same people that we approached and
they reported that they are leading a
healthy life.
Is Venture
Achievement the
same as
Undertaking
Administration?
Why?
No, they are not the same. Project management is aimed at
managing the projects such that the
project has a successful outcome.
Project success is the outcome that we
receive when proper project
management is applied.
Make a rundown of
three issues of
Project
Management?
Multiple changes to the scope.
Lack of the necessary resources
to complete the project.
The methodologies that have
been applied are in conflict with
I have learned the changes to the
scope create confusion about the
nature of the project's outcome. The
correct amount of resources is
necessary to complete a project
otherwise the project faces problems.
8
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Topic and reading
samples.
Your own taking in results from this
unit.
Gaining from your experience. Sup
your
the project. The methodologies that are must be in
alignment both the projector it creates
conflict.
Would anyone be
able to be a decent
task administrator?
Do you believe that
useful supervisors
would make great
undertaking
administrators?
No, anybody can't be a decent task
director.
Utilitarian task supervisors won't make
great undertaking chiefs.
In my experience, I have observed that
a project manager must have the
necessary skill set and a knowledge
of all the areas for managing a project.
The functional manager is responsible
for his or her particular functional
department, therefore they cannot
effectively manage an entire project.
Assignment
directors are
regularly
committed and
centered on the
undertaking. Who
Ought to be
"examining the
bear" of the
assignment
chairman to
guarantee that the
work and requests
The program director manages the
project manager.
I have learned that the venture
supervisors are mindful of the
completion of the venture. Be that as
it may, the extend supervisor is
overseen by the program director.
9

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Topic and reading
samples.
Your own taking in results from this
unit.
Gaining from your experience. Sup
your
are moreover to the
most prominent
advantage of the
organization? Does
your reply depend
upon the
requirements of the
task
Journals &
Standards
IJPM The diaries help in making a
comprehension of venture
administration.
I have learned the basic definition of
project management.
PMJ The journals clarify the problems faced
while managing the project.
I have understood the problems that
are faced while managing the project.
Pmi.o
Journ
https
s/pro
3 Apr
SAI Global The journals aim at elaborating the ways
to successful project completion.
I came to know that project
management plays a vital role in the
completion of the project.
SAIG
SAI G
5.2 Portfolio 2
10
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Topic and reading
samples.
Your personal learning outcomes
from this unit.
Learning from your experience. Support
your pr
In the wake of
perusing about the
history of venture
administration,
depict what you
Consider venture
administration?
What has been the
commitment to the
World?
Project management has contributed
by successfully completing different
projects that aided in the development
of the society in general.
I have learned that the society has
received development due to the
successful completion of various
projects.
Kerzner
Project
approac
controlli
What are the
advantages of
utilizing venture
administration?
Project management ensures the
successful completion of a project and
the outcome fulfills the requirements
of the customer.
In my experience, the project
manager is responsible for project
success by supervising the project
and by proving guidance.
Might you be able
to state that the
strategy you
approach things
with has likenesses
to venture
administration?
I plan my daily schedule, break down
complex tasks into simpler forms and
then make a priority list based on the
urgency of those tasks. As I follow a
systematic approach, therefore my
method of approach to things have
similarities to that of project
management.
11
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Topic and reading
samples.
Your personal learning outcomes
from this unit.
Learning from your experience. Support
your pr
How would you
depict extend
administration and
alter?
Venture administration must be
flexible in their approach to the issues
as unexpected occasions may influence
the result of the project
In my experience, project
management must change according
to the situation they are facing,
Have you ever
needed to alter
something?
I always change my daily schedule to
tackle unprecedented events in my
daily life.
Depict a case
where you present
alter and how you
accomplished it.
I used to attend my violin class after
the school hours. However, I had to
start taking extra maths lessons.
Therefore, changed my schedule fit
school, extra maths class and violin
all on the same day.
How would you
portray a
“System”,
“Program and
“Project”?
A system is a method followed
for a project.
A program is the management
of several projects at the same
time to achieve the
organization’s goals and
objectives.
From my experience, I have seen the
system is the set of methodologies
that are followed by a project. A
project is planned for the execution
of a group of activities and a
program is a collection of such
projects.
12

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Topic and reading
samples.
Your personal learning outcomes
from this unit.
Learning from your experience. Support
your pr
A project is an undertaking that
is planned and executed by a
project team.
Have you ever
experienced a
fizzled project
I have experienced a failed project.
Portray it and why
it fizzled? What
could have been
done in an
unexpected way to
not fail
I started to build a kennel for my
dog. However, the design and the
measurements were not right.
Therefore, I went back to the
planning phase and redesigned the
entire kennel.
Describe a project
life cycle? Can you
name any?
A project life cycle is the steps
followed to complete a project.
Initiation,
Planning
Execution
Closure
I have learned that the phases of a
project lifecycle must be completed
with [perfection otherwise the
project will fail.
13
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Topic and reading
samples.
Your personal learning outcomes
from this unit.
Learning from your experience. Support
your pr
Why do you think
we need project
management
methodologies?
It aids in the successful transition from
one Project life cycle step to the next.
I have experienced that the project
manager must follow some strict
methodologies so that the project can
be successfully closed.
How does having
extend
administration
techniques relate
to continuous
improvement?
Extend administration techniques point
at effectively completing each step of
the extended life cycle. Hence, this
helps in ceaseless improvement.
I have observed that continuous
improvement can be achieved
through achieving successful
completion of every step without any
failure.
Have you ever
experienced
persistent
enhancement in
your life?
I have experienced ceaseless
advancement in my life.
Describe an
example where you
strived for
‘continuous
improvement”
I plan my daily life. This aids me in
avoiding the same mistakes that I
made the previous day and therefore
achieve continuous improvement.
14
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Topic and reading
samples.
Your personal learning outcomes
from this unit.
Learning from your experience. Support
your pr
Have you ever
fizzled in an exam,
a test, or done
gravely in
movement and
then Want to
progress?
I was bad at time management and
therefore I could not finish several
exams on time. Thus, I started to
plan my steps carefully to manage
my time better.
Journals &
Standards
IJPM These journals aid in creating an
understanding of project management.
PMJ These journals define and elaborate
continuous improvement.
I have learned that continuous
improvement is necessary for
improving at any task.
Pmi.org
Journal
https://w
ns/proje
[Accesse
SAI Global The strategies to accomplish persistent
advancement is expounded here.
I have also learned that continuous
improvement can be achieved
through careful planning every step.
5.3 Portfolio 3
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Topic and reading
samples.
Your personal learning outcomes
from this course.
Learning from your experience. Support
your pr
How do
associations utilize
the most excellent
staff? In
particular, how
does an association
discover the most
excellent extend
manager?
The best staff is utilized
through an in profundity choice
method.
The best project manager is
selected by analyzing the skill
set of the person that matches
the particular project; he or she
is being recruited for.
I have experienced that the project
team and their manager is selected
by establishing parameters that are
suitable for a particular project.
What attitudes do
you think are
required for a
great extend
director? Why?
A project manager must have a
vast knowledge set and a skill
set that is particularly suitable
for the project.
In my experience, I have observed
that a project manager must possess
the technical skill set along with
good communication skills to convey
information effectively.
What happens
when an
association chooses
the off-base
venture
supervisor?
The projects where the wrong
project manager has been
employed suffer from failure.
I have experienced that the correct
project manager must be employed
to achieve project success or else it
fails.
Do you think
venture directors
of nowadays are
diverse from
extending chief ten
a long time back?
How are they
Yes, the project managers are
different today than the ones
from ten years ago.
The project managers from
today are more versatile than
the ones from ten years ago.
The project managers of today take a
flexible and versatile approach to
solving problems, whereas the
project managers from the past used
to follow rigid and inflexible
methods of project management.
16
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Topic and reading
samples.
Your personal learning outcomes
from this course.
Learning from your experience. Support
your pr
distinctive?
Are you distinctive
in how you do
things nowadays as
compared to ten a
long time back?
I have learned to adapt to the various
situation in these days than I was ten
years ago.
Do you ever
attempt to move
forward your
proficiency in how
you do things?
I have always aimed at improving
my efficiency at the tasks that I come
across.
How do you make
strides? What do
you do?
I segregate the tasks into simpler
forms and then complete them
according to their priority. I decide
the priority by analyzing their
urgency.
Journals &
Standards
IJPM These diaries have help in
understanding venture administration.
I have learned that project
management is essential.
PMJ These journals have displayed on the
project management methodologies.
I have also learned the need for
project management methodologies
Pmi.org
Journal
https://w
ns/proje
17
Document Page
Topic and reading
samples.
Your personal learning outcomes
from this course.
Learning from your experience. Support
your pr
[Accesse
SAI Global Project management is described in
details.
I learned that all tasks must be
prioritized before solving them.
5.4 Portfolio 4
Topic and reading
samples.
Your personal learning outcomes
from this course.
Learning from your experience. Support
your pr
How can extend
administration
provide fruitful
ventures?
By accomplishing the
objectives and targets of the
project.
In my experience, a project is
successful if the outcome fulfills the
requirements of the customer by
meeting the pre-set goals and
objectives.
How would you
portray venture
administration
adequacy?
The project manager must be
able to manage the resources to
achieve the required outcome
from the completion of the
project.
I have observed that an effective
project management will be research
the desired outcome by managing the
available resources.
Is controlling
expectations
important for
success? Why?
How?
Controlling the expectations
can lead to a professional
approach to the projects where
the participants will give their
utmost effort in reaching the
goals.
I have learned that success can only
be achieved when people give their
utmost efforts. This can only be
achieved by controlling the
expectation so the participants and
keeping them at an appropriate level.
What is an I give preference to the task rather
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Topic and reading
samples.
Your personal learning outcomes
from this course.
Learning from your experience. Support
your pr
illustration of best
hone in your life?
than creating a high expectation that
I may or may not get from
completing the task.
Give a complete
definition of the
work.
Layout a proposed
schedule.
Decide the
require for diverse
assets
Planning
Decide the abilities
required for each
WBS assignment
or component
Planning
Alter the scope of
the exertion and
get unused gauges.
Appraise the add
up to time to total
the required work.
19
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Topic and reading
samples.
Your personal learning outcomes
from this course.
Learning from your experience. Support
your pr
Dole out suitable
workforce to each
WBS component
Begin scheduling
the WBS elements.
planning
Change the project
priorities.
planning
Journals &
Standards
IJPM Project success is discussed in these
journals.
I have learned that project success
depends more on the participants
rather than the external factors.
Manage
Journal
[online]
Availabl
https://w
ational-j
[Accesse
PMJ Project success is discussed in great
detail.
Through analysis, I have learned that
project success can be judged from
its outcome.
Pmi.org
Journal
https://w
ns/proje
[Accesse
20
Document Page
Topic and reading
samples.
Your personal learning outcomes
from this course.
Learning from your experience. Support
your pr
SAI Global The journals provide guidance on how
to achieve success in projects.
The journals have guided me to
create an understanding of project
success.
SAIGlob
SAI Gl
https://w
5.5 Portfolio 5
The literature that I have studied shows that the cost-benefit analysis will help to know whether
the project will provide the financial benefits or not.
5.6 Portfolio 6
I have learned that project management is necessary to achieve the desired outcomes in various
projects and that continuous improvement is also essential to attain success.
5.7 Portfolio 7
The journals have guided me to create an understanding of updated organizational change
management, communications, and training plans.
5.8 Portfolio 8
I have learned from the journals that help to provide knowledge about the breakdown structures.
5.9 Portfolio 9
Topic and reading
samples.
Your personal learning outcomes
from this unit.
Leanings from your experience. Supporti
your prio
a) Kerzner
Chapter 20.0-20.8,
The improvement plan within an
ongoing project can be very crucial for
After completing the lectures and the
class, it was found that the
Kerzner,
Project
21

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Topic and reading
samples.
Your personal learning outcomes
from this unit.
Leanings from your experience. Supporti
your prio
& 21.0-21.4;
b) PMI
Implementing
Organizational
PM PM
Appendices X2 &
X3;
the development and growth of the
business including the enhancement in
the output and production. The book
helped me in understanding the facts
related to the application of the
techniques and tools those can be
utilized for the enhancement of the
standard and quality of the output
being driven through the business
operational activities.
organization and the enterprises
should utilize the 7QC techniques
and tools in a manner to manage the
efficiency and enhanced value of the
commercial development and
success in this competitive world.
Following recommendations can be
made emphasizing the success and
enhancement in the production and
output:
For analysis control chart,
histogram, and scatter plot can be
discussed in a manner to assure that
the project being promoted for the
enhancement in the production and
output of the organization.
approach
controllin
Q1. Personal life
continuous
improvement plan
In a manner to be ahead in the
professional life, personal
improvement plan can be stated as the
vital objective that can alternatively
result in the enhancement of the
production and output of the project. I
understand that enhancement I the
personal development can
alternatively reflect in the
enhancement of the professional
I adopted the skills and knowledge
from the society and different places
through understanding their culture
and practices and adopt the best and
effective personality that can
contribute to the enhancement of the
overall performance of the
organization. I had encountered
many situations where the
professional and personal behavior
22
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Topic and reading
samples.
Your personal learning outcomes
from this unit.
Leanings from your experience. Supporti
your prio
development and thus, the focus can
be made on delivering the efficient
and effective contribution in the
growth and development of the
organization.
led to solving the problem with an
effective and efficient consideration
of the various course of actions those
could contribute in the development
and growth of the project.
Q2. What is
quality
3. How quality
affect continuous
improvement plan
Quality can be described as the
standard output of the project and
measurement of the satisfaction level
for the different stakeholders after the
successful deployment of the project.
The continuous improvement plan is a
procedure of implementing the
changes within the project execution
in a manner to meet the objectives and
goals of the project and thus, quality
can influence positive impact on the
continuous improvement plan through
managing the considerable and
effective output of the entire project
Quality of the project is helpful in
meeting the preliminary
requirements of the consumers
those, managing the reputation of the
organization, maintaining its brand
value, managing the high standard
output and delivery of the project,
and managing the entire revenue.
Kerzner,
Project
approach
controllin
Q4History of
quality
improvement
Quality improvement strategies and
processes have not been introduced in
the modern project management,
however;
I learned that quality management is
being managed from the previous
stages and since from very old age in
a manner to manage the efficiency
Kerzner,
Project
approach
controllin
23
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Topic and reading
samples.
Your personal learning outcomes
from this unit.
Leanings from your experience. Supporti
your prio
Q5. How do you
ensure quality?
Q6. What
processes have
introduced to
ensure deliver
quality?
It has been being practiced for a very
long time ago considering the
management of the efficiency and
effectiveness of the projects and
business strategies proposed or
introduced within the organization.
and effectiveness of the project and
changes being implemented within
the project.
5.10 Portfolio 10
Topic and reading
samples.
Your personal learning outcomes
from this unit.
Learnings from your experience. Supporti
your prio
a) Kerzner
Chapter 20.0-20.8,
& 21.0-21.4;
This chapter explained in a detailed
manner the evolvement of the project
management strategies through the
application of the modern
technologies. Proper and effective
techniques must be selected for the
delivery of an effective quality
management business operations and
For the identification of the business
requirements check sheet and
flowchart can be recommended as
the better and efficient approach for
the delivery of the project that can
enhance the performance and output
of the business.
Kerzner,
Project
approach
controllin
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Topic and reading
samples.
Your personal learning outcomes
from this unit.
Learnings from your experience. Supporti
your prio
b) PMI
Implementing
Organizational
PM PM
Appendices X2 &
X3;
thus, contributing to the enhancement
of the productivity and output.
Cause-effect diagram and Pareto
chart can be recommended as the
effective approach for the delivery
of the project evaluation that can
enhance the quality and standard of
the project and alternatively meet the
objectives and goals for which the
project is being delivered.
Q1. Personal life
continuous
improvement plan
It is an obvious factor that personal
improvement can be associated with
adhering the skills and knowledge
enhancement that can be utilized for
making better and effective decision
within the different scenarios
encountered during the overall
execution of the project.
Kerzner and Kerzner (2017)
explained how personal
improvement can reflect in the better
decision-making in the professional
life and delivering the best activity
that can have the best course of
action and those can be adopted
within the overall growth and
development of the entire
organizational production.
Individual contribution in the growth
and development of the project can
alternatively reflect in the efficient
contribution by every stakeholder
and thus, deliver the output with
maximum efficiency.
25
Document Page
Topic and reading
samples.
Your personal learning outcomes
from this unit.
Learnings from your experience. Supporti
your prio
Q2. What is
quality
3. How quality
affect continuous
improvement plan
Quality determines whether the
delivered project was capable of
meeting the expected outcomes or not.
Quality influences the general
consistent change design. One might
say, that it isn't essential that each time
even in the wake of keeping up the
ceaseless change design the vital
nature of the projects are not
accomplishing. This is the obligation
of the venture chiefs to take sufficient
activities to enhance the nature of the
business.
The overall cost and benefits could
be gained through the effective and
efficient delivery of the quality
management for a particular project
or the organization.
Kerzner,
Project
approach
controllin
Q4History of
quality
improvement
Q5. How do you
ensure quality?
Q6. What
processes have
introduced to
ensure deliver
quality?
Regular meeting and proper
monitoring and auditing can be
recommended as the best approach for
the delivery of the effective and
efficient quality management that can
enhance the quality and standard of
the project deliverables and outputs.
Quality enhancement can be delivered
through the application of the
following strategies and
processes:"Identification of the
problem areas, Causes analysis,
Potential solution identification, and
. It is capable of motivating the
entire project lagging from achieving
the objectives and goals and
manipulating them towards the
successful deployment and
development of the organization.
Kerzner,
Project
approach
controllin
26
Document Page
Topic and reading
samples.
Your personal learning outcomes
from this unit.
Learnings from your experience. Supporti
your prio
Process standardization"
5.11 Supporting documents
27
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