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Project Management Quality for Providing Telephony and Internet Services in Rural Mongolia

Added on -2019-09-16

The article discusses the challenges faced in achieving the objectives of providing telephony and internet services in rural Mongolia, the lessons learned during the implementation and designing of the project, and recommendations for project design and implementation. The PM quality was not highly satisfactory owing to the various challenges being faced in the achievement of the objectives.
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Project Management QualityThe Project Development Objectives were providing provision of telephony and internet services in rural Mongolia, strengthening of the sector regulator, Public Private Partnerships (PPP) for E-Government and finally managing the project effectively.1.Providing provision of telephony and internet services in rural Mongolia: The achievement was substantial as the number of telephony minutes were seen to increase from zero to 530,000 but failed to achieve the target of 1,200,000 annual minutes as the PM was not expecting the superior mobile network for expanding to cover the herders. But the mobile networks were seen to expand quickly than it was expected originally. 2.Public Private Partnerships (PPP) for E-Government: The achievement was only modest owning to the fact that the implementation of the e-government application was seen to delay as the PPP approach took time for finalizing the model and developing the bidding documents. This led to the extension of the project by one year, and the two e-government applications Certification Authority and Portal System, and Public Key Infrastructure were eventually canceled after elections.3.Continued additional annual investment in the ICT sector: This objective was seen to be fully achieved owing to the continued strong private investments. The achievement of this objective was done due to improvement in the regulatory and policy environment and promotion of the investments in rural areas.The PM quality was not highly satisfactory owing to the various challenges being faced in the achievement of the objectives. Some of the challenges were the huge disparity in ICT infrastructure and services availability between the urban and rural areas. Virtually, no services were seen to exist at the bagh level or outside the soum centers and the residents were found to be seasonally nomadic. Further challenges were encountered in attracting the private investments owing to high infrastructure cost in rural Mongolia due to the vast geography of the country. Therefore the resources and capacity for implementation of the rollout of rural services were limited efficiently. Additionally, some of the challenges identified were the inadequate capacity to promote and regulate the development and implementation of the ICT sector agenda proactively and limitation in the implementation capacity, limited ICT policy leadership, etc. The e-Government applications had less than 10 percent of the total funding and therefore failure the implementation of the e-Government applications was outweighed by the overwhelming success of the other objectives. The country with the highly dispersed population and challenging geography was seen to have corresponding largest component focused DOs, especially on the smaller population centers. Overall the objective of providing ICT services towards the rural population was overachieved. Overall the project helped in developing the information security framework along with financing a related awareness raising program and capacity building.

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