The report analyzes the risk management processes in projects that make use of new technology. It evaluates the concept of risk and the process of risk assessment and management. The report also discusses the strategies for risk management in a project involving new technology.
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Running head: PROJECT MANAGEMENT RISK ASSESSMENT Project Management Risk assessment Name of the Student Name of the University Author Note
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1 PROJECT MANAGEMENT RISK ASSESSMENT Abstract The purpose of the report is to analyse the risk management processes in projects that make use of new technology. The risks in an international project are quite different from the local projects. Therefore, it is obvious that the process of risk management will vary as well. The report will evaluate the concept of risk. The risk will be evaluated from project manager’s perspective or perspective of a business with the responsibility of organizing, planning and proper management of the project. The concept of risk is critically analyzed for understanding the process of risk assessment and risk management. In this context, the process of risk management in an international project is considered for evaluating the risk management strategies in such project. The risk management process in a project incorporates five phases, which are identification of the risk, risk analysis, evaluation or risk ranking, risk treatment, monitoring and review of the risk. The risks rate in new technology project is quite high and therefore, basic understanding of the process of risk management is essential. The major risks that this project might face include cost risks, schedule risks, resource risk and technical risks. The report defines risk from the perspective of a business and project manager. Table of Contents
2 PROJECT MANAGEMENT RISK ASSESSMENT Introduction..........................................................................................................................3 1. What is Risk in a project?................................................................................................3 1.1. Risk from the Viewpoint of a project manager........................................................4 1.2. Risk from Viewpoint of a business...........................................................................5 2. Risk Measurement and Risk Ranking..............................................................................6 3. Risk Management Process.............................................................................................10 4. Strategies for Risk Management in a project involving new Technology.....................12 5. Risk Management strategies in minimizing the Risks...................................................13 6. Responsibility of Risk Management..............................................................................13 Conclusion.........................................................................................................................14 References..........................................................................................................................15
3 PROJECT MANAGEMENT RISK ASSESSMENT Introduction A risk is a project can be defined as something, that although hasn’t occurred has a probability of occurring. The risks in the project can therefore be considered as potential future problems and might further enhance the current problems of the organization. The risk in the different projects varies in different projects (Kerzner and Kerzner 2017). Risk management is an important consideration of the international project as without risk management, a firm may find it difficult to define the objectives for future. A risk management team of any project is in charge of assessing the risks in the project or a business and also for determining the risk that is critical for business. The purpose of the report is to critically analyze the concept of risk and to evaluate the process by which a risk can be measured or ranked in an international project. The risk management strategy that can be undertaken by a team in order to mitigate the associated risks is further discussed in the report. Proper risk management strategies help in elimination of the identified risks in a project. Strategic risk management is a process that deals with the identification, quantification and mitigation of the identified risks associated with a particular project. The different strategies of risk mitigation process in the project are discussed in the following paragraphs. In this context the NSW solar plant project in Australia is considered as it is one of the first solar firms in NSW to utilize batteries for storing the excess power thus making use of new technology. 1. What is Risk in a project? The risk in the project can be defined as an event which is uncertain or an undefined condition that might have a positive or negative effect in the project objectives. The risk in a project will have an effect on one or many objectives of a project and therefore proper risk
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4 PROJECT MANAGEMENT RISK ASSESSMENT management for the project is essential. The process of risk management mainly focuses on identification of assessment of the risks that the project might face while its implementation (Loosemoreet al.2012). Risk management is mainly important in such projects that make use of new technology. The project Sunraysia solar firm considers risk management as an important aspect since it is a project of high complexity and high budget (Sunraysiasolarfarm.com.au. 2018). The project is considering the development of a utility scale solar photovoltaic farm n NSW Australia. The project that mainly has a risk management plan is perceived to be high at risk, which is similar in this case as well. Therefore, risk is an important consideration of this projectandeliminationoftheriskwillensuresuccessfulprojectimplementation.Good management of risk increases the likelihood of a successful project and risk management is important as it eliminates the uncertainties of a project (Martinelli and Milosevic 2016). The risk in a project can therefore be considered as an uncertain event or events that might affect the successful project implementation. In the following sections, the risk is defined from the perspective of a project manager and business. 1.1. Risk from the Viewpoint of a project manager The risk from a viewpoint of a project manager can be considered as a situation that might affect successful implementation of a project. It is project manager’s responsibility to prioritize the process of risk management so that the potential issues with a project can be addressed. Project risks, that often The smooth collaboration of the project manager with the project team members can effectively help in risk management in the different projects. This collaboration is more essential in international projects and the team work in international projects is quite significant. In an
5 PROJECT MANAGEMENT RISK ASSESSMENT international project, the project manager often needs to work with a diverse team and with members from different cultural background (Binder 2016). Therefore, collaboration of the project manager with the team members in an international project becomes an issue. In this context the process of risk management from the perspective of a project manager is needed to be evaluated as well. Since a project is associated with a risk irrespective of its size and complexity, success of a project largely depends on the project manager’s ability in managing the risk (Eskerod and Huemann 2013). The different risk management tools that project management make use of include risk matrix and risk registers (Remington and Pollack 2016). The current project will consider the use of all the tools that is required for managing the risks. Tracking of the risks in the project implementation phase is essential in order to assess the likelihood of risk occurrence. One of the challenges in the area of risk management is the tracking of the risks by the project managers. The project manager in this project should therefore watch out the early warning stages of the risks during the implementation of the project. 1.2. Risk from Viewpoint of a business The risks from viewpoint of a business can be defined as a condition that can delay or prevent the business from achieving its goal. The risk in the business is therefore necessary to eliminate so that it is easier for a business to achieve its goal (Flyvbjerg 2013). There are certain risks associated with a business that might considerably affect the business and its normal execution. For example, the ERP implementation project of Hershey faced a schedule risk while the implementation of its project. The ERP implemented failed to perform in an adequate manner thus affecting the business negatively (Pemeco.com. 2018). The business was affected as the
6 PROJECT MANAGEMENT RISK ASSESSMENT organization did not consider proper risk assessment or accurate schedule estimation for the project. Any business irrespective of its size is exposed to certain amount of risks and since the ERP implementation project of Hershey was a complex project it was bound to face certain risks. The risk recognition process in a company plays a significant role in risk management process, which was absent in this case (Kardeset al.2013). A proper risk management in a business helps inachievingthesustainabledevelopmentofacompanyanditsbusinessandtherefore identification and assessment of the risk is essential. The risk assessment could have eliminated the risks associated with the ERP implementation of Hershey. A business risk can be described as a possibility of a company gaining lower profit that it has anticipated or can even run on a loss. A business risk is mainly influenced by a number of factors, which include sales volume, input costs, completion and economic condition of a business. The project of Hershey particularly faced the risk of improper scheduling, which in turn affected the business. The term business risk indicates the possibility of inadequate profits or losses due to certain uncertain conditions in a project. The risk management in a business is therefore necessary in order to save a business from losses. One of the essential phases of risk management is measurement of risk and risk ranking. The process by which risks can be measured in a project or ranked is discussed in the following sections. 2. Risk Measurement and Risk Ranking Risk management in context of international projects is evaluated in order to understand the risk management strategies that can be constructed for a project that involves a new
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7 PROJECT MANAGEMENT RISK ASSESSMENT technology and is managed by an international project team. International projects are quite common for the companies that focus on expanding their business beyond the business horizons. With the use of new technologies, it has become considerably easier to manage the international project team. Project managers who are leading an international project are mainly responsible for identifying, measuring and ranking of the risks that a project can face. Risk management is crucial for a business as it involves identification of amount of risk that is involved in the project. After successful risk identification, proper measurement of the risk is essential so that the risk mitigation approaches for the identified risk can be designed. The Sunraysia project will consider different risk management processes, which was not considered for the ERP implementation project of Hershey. The risk measurement process mainly involves calculation of the risk impact and probability of occurring of the risk in the project. Risk score matrix is mainly used in determining the degree and impact of the risk (Kendrick 2015). The process of risk measurement is often termed as quantification of the risk. Risk quantification is a process of risk evaluation that helps in gathering data that can help in proper decision making. Risk management process is integral in the international projects as management of such projects is generally difficult. The steps involved in a risk management process in a project that involves new technology and is managed by an international team are as follows- 1. Defining the characteristics of the risks: This is an important step of risk measurement as it helps in understanding the key characteristics of the risks and influences the process of risk analysis. 2.RiskAnalysis:Analysisofspecificriskdriversisanessentialstageofrisk management.
8 PROJECT MANAGEMENT RISK ASSESSMENT 3. Risk Quantification: the results of risk analysisare translated into quantifiable measures so that the risks can be managed easily. 4. Application in Risk Management: Using the risk measures, the risk management process can be applied in a project. Figure 1: Representing the steps involved in Risk Measurement (Source:Turner 2016) While defining the characteristics of risks associated with a project, it is essential to clearly define the risk exposure on the project. This is one of the issues associated with the Hershey ERP implementation project (Pemeco.com. 2018). The effect of the risks on the project was needed to be analysed in order to identify the risk mitigation strategies. Apart from the schedule risks there are certain other risks associated with the international projects, which includes cultural diversity in the team that results in risks in management of the project team. This type of risk is mainly observed in the projects that are managed by an international project
9 PROJECT MANAGEMENT RISK ASSESSMENT team. No such risk was observed in Hershey ERP implementation project; however, the Sunraysia project can face such challenges. The process of risk analysis incorporates the analysis of the key risk factors in the project by making use of several risk management methodologies. The process of risk quantification evaluates the target measures of the risk assessment and risk management process which includes expected loss in the business, Market value of the business unexpected loss in the project and maximum probable exposure in the project (McNeil, Frey and Embrechts 2015). The application of the results in risk quantification includes development of risk management strategies that will help in mitigation of the risks identified in the project, which in turn give rise to the need of risk ranking. The process of risk ranking involves prioritizing the identified risks in a business or a project on basis of its severity. The risk with high severity and high probability of occurrence is needed to be managed with utmost priority. The risks that have low severity and low likelihood of occurrence can be addressed with low priority. With an accurate risk ranking process, it is easier to identify the appropriate ways of eliminating the hazard by controlling the risks when the hazards and issues in the project cannot be eliminated. Risk ranking is an important step of risk assessment as it helps in determination of appropriate ways in elimination of the hazards and the issues associated with the execution of the project. The risk assessment provides the basis of risk ranking and the information that is collected in the risk assessment process include current and historical data of the project, informed opinions and concerns of the stakeholders. Stakeholder’s management is an important element of risk management. Risk ranking is important step of risk control as it involves
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10 PROJECT MANAGEMENT RISK ASSESSMENT monitoring and evaluation and prioritizing the risks associated with the project. The risk ranking is documented in a risk register and according to their severity so that the risks which are severe can be addressed easily. Risk register is an important tool for risk management as it helps in ranking the risks. 3. Risk Management Process For understanding the strategies of risk management, the risk management process associated with the management of a project by an international team is needed to be evaluated. The risk management process is associated with a number of stages which include, Risk identification, analysis of risk, risk evaluation, treating and monitoring of the risks. The entire risk management process ensures all these stages are performed in a sequential manner so that the risks associated with a project can be eliminated from a project or the business (Burke 2013). This should be an important consideration for the Sunraysia project. Hershey did not evaluate the risks associated the development of a software in a constricted time thus resulting in failure of the project. Therefore, it is mandatory for a project plan to incorporate the process of risk management in the initial project stages. In business context, risk management is defined as a process of identifying, monitoring and managing of the potential risks associated with the project. The basic principles of project management indicate that a risk management process should address the uncertainties associated with a project. Furthermore, the process of risk management should be systematic and structured. The risk assessment is mainly done based on the available information of the project. The different techniques of mitigation and management of the risks include avoiding the risk, prevention of the risk, loss reduction and diversification of therisk.TheriskmanagementprocessthatshouldbefollowedinSunraysiaprojectis represented below-
11 PROJECT MANAGEMENT RISK ASSESSMENT Figure 2: Representing the steps involved in Risk Management (Source:McNeil, Frey and Embrechts 2015) Every project need to undergo the process of risk management for eliminating the risks and project uncertainties and therefore it is important for Sunraysia project as well. It is the project manager’s responsibility to validate the risk management process in the initial stages of the project. After proper risk assessment it is necessary to track the risks in the projects so that the risks that are mitigated do not returns back. The project manager should be skilled enough to apply a systematic risk management process so that the risks in the project can be managed. The initial stage of risk management process involves identification of the risks (Kerzner 2018). A number of techniques are used for proper risk identification, which includes project risk register. The next step of risk management process is analysis of the identified risks. In this step the likelihood of occurrences and consequence of each risk is analyzed as it is necessary for risk ranking. The next stage of risk management incorporates the evaluation or risk ranking. The data obtained from the previous step will help in proper analysis and ranking of the risks associated with the project. The next step of risk management incorporates treating the risk (McNeil, Frey
12 PROJECT MANAGEMENT RISK ASSESSMENT and Embrechts 2015). The risk with high priority is treated first or modified so that the risks so that the probability of occurrence of the risk in the project can be reduced. After proper risk assessment, the final step of the risk management process is the monitoring of the risk so that the risk does not returns back. Since the risk is mainly the uncertainties associated with the project, there is a high chance of returning of the risk in the project. Proper and timely risk monitoring is therefore an essential step of risk management. The risk management process is followed in projects that are management by an international team (Deresky 2017). The process of risk management is almost same in every project. However, in the projects that involve new technology, the process of risk management is more complex since the technical risks in the project is very high. The Sunraysia project is quite complex and therefore, it is essential to incorporate all the steps of risk management in the project. The strategy of management of the risk in the project that involves new technology is discussed in the following section. 4. Strategies for Risk Management in a project involving new Technology In order to eliminate the uncertainties in the project, it is essential to understand the risks associated with new technology. The successful implementation of Sunraysia project largely depends on proper identification and mitigation of the risks associated with them. Different risk management strategies can be followed in order to mitigate the risks in a project. The different strategies of the risk management that can be implemented in Sunraysia project are as follows - 1. Risk avoidance is one of the widely followed techniques of risk management that is followed in the projects that incorporates the use of new technology (Thamhain 2013). 2. Controlling the risks that a project might face can be considered as a significant strategy of risk management in this project.
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13 PROJECT MANAGEMENT RISK ASSESSMENT 3. Loss reduction in the projects is a risk management strategy that the project managers consider for managing the risks and uncertainties associated with the project (Kendrick 2015). 4. Resource duplication is another strategy of risk management that is essential for management of the project risks especially in the complex projects like Sunraysia project. 5. The segregation of the risk exposure is another strategy that is undertaken by the project manager in management of the uncertainties associated with the project that involves use of new technologies. 5. Risk Management strategies in minimizing the Risks Thedifferentrisk managementstrategiesthatcanbe usedtominimizetherisks associated with the management of the projects are discussed below (Verbano and Venturini 2013)- 1. Applying safeguards is a strategy of risk avoidance but for that, proper risk assessment is needed. 2. Risk transfer to someone who is ready to take the responsibility of the risk. 3. Reduction of the impact of the risk by mitigation 4. Accepting the risk without control or mitigation 6. Responsibility of Risk Management Apart from the project manager, it is the responsibility of the risk manager to provide a methodology that can properly identify the risks associated with a project or an organization. However, the entire project team is responsible for tracking the risks associated with the project s
14 PROJECT MANAGEMENT RISK ASSESSMENT that the risk management process can be properly executed in a project. Therefore the entire project team has the responsibility of managing the risks and uncertainties associated with a project. The ERP implementation project of Hershey mainly failed because the project manager could not schedule the project accurately. The project was implemented in a constricted time in a compressed schedule that resulted in failure of the project. It was the responsibility of the project manager to ensure that the project is implemented in the realistic schedule. Another reason behind the failure of the Hershey project is that the testing phase was not properly executed. It was the responsibility of the team members to ensure that the software is properly tested before release. Conclusion The report provides an overview of the process of risk management and the process so that the uncertainties associated with the project can be easily mitigated. The report provides an overview of the concept of risk from the viewpoint of a project manager and business in order to recommend proper risk management strategy for mitigation of those uncertainties associated with a particular project, mainly a project that involves new technology. Throughout the report, it has been established that risk management is a responsibility of not only the project manager but also the entire project team. Proper risk tracking is essential in order to ensure that the risks do not return in a project. The risk management is discussed considering the two case studies; one is the Sunraysia project in Australia and ERP implementation project in Hershey.
15 PROJECT MANAGEMENT RISK ASSESSMENT References Binder, J., 2016.Global project management: communication, collaboration and management across borders. Routledge. Burke, R., 2013. Project management: planning and control techniques.New Jersey, USA. Deresky, H., 2017.International management: Managing across borders and cultures. Pearson Education India. Eskerod,P.andHuemann,M.,2013.Sustainabledevelopmentandprojectstakeholder management: What standards say.International Journal of Managing Projects in Business,6(1), pp.36-50. Flyvbjerg, B., 2013. From Nobel prize to project management: getting risks right.arXiv preprint arXiv:1302.3642. Kardes, I., Ozturk, A., Cavusgil, S.T. and Cavusgil, E., 2013. Managing global megaprojects: Complexity and risk management.International Business Review,22(6), pp.905-917. Kendrick, T., 2015.Identifying and managing project risk: essential tools for failure-proofing your project. AMACOM Div American Mgmt Assn. Kerzner, H. and Kerzner, H.R., 2017.Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons. Kerzner, H., 2018.Project management best practices: Achieving global excellence. John Wiley & Sons.
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16 PROJECT MANAGEMENT RISK ASSESSMENT Loosemore, M., Raftery, J., Reilly, C. and Higgon, D., 2012.Risk management in projects. Routledge. Martinelli, R.J. and Milosevic, D.Z., 2016.Project management toolbox: tools and techniques for the practicing project manager. John Wiley & Sons. McNeil, A.J., Frey, R. and Embrechts, P., 2015.Quantitative risk management: Concepts, techniques and tools. Princeton university press.’ Pemeco.com. 2018.A Case Study on Hershey's ERP Implementation Failure– Driving successful enterprise software projects. [online] Available at: https://www.pemeco.com/a-case-study-on- hersheys-erp-implementation-failure-the-importance-of-testing-and-scheduling/[Accessed14 Jun. 2018]. Remington, K. and Pollack, J., 2016.Tools for complex projects. Routledge. Sunraysiasolarfarm.com.au.2018.Project–SunraysiaSolarFarm.[online]Availableat: http://sunraysiasolarfarm.com.au/project/ [Accessed 14 Jun. 2018]. Thamhain, H., 2013. Managing risks in complex projects.Project management journal,44(2), pp.20-35. Turner, R., 2016.Gower handbook of project management. Routledge. Verbano, C. and Venturini, K., 2013. Managing risks in SMEs: A literature review and research agenda.Journal of technology management & innovation,8(3), pp.186-197.