Resume Writing Assignment: SFIA Framework and Skills Mapping

This assignment presents a resume structured around the SFIA (Skills Framework for the Information Age) framework. The resume highlights the student's skills and experience, categorized by SFIA levels and key areas of responsibility, including project management, accounting, client advising, and technical expertise. The document details the student's proficiency in areas such as project management, accounting and record-keeping, client advisory, technical support, and database administration. Specific examples are provided to illustrate the student's abilities in managing complex tasks, problem-solving, and effective communication. The resume also emphasizes the student's business skills, including time management, staff management, and reporting. The SFIA framework is used to clearly demonstrate the student's capabilities and their relevance to professional roles, showcasing a comprehensive overview of their qualifications.

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Resume writing with SFIA
The Name of the Student
The Name of the Course
The Name of the Professor
The Name of the School
The City and State where it is located
Date

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Resume writing with SFIA
SFIA LEVEL 4/ PROFESSIONAL AWARD LEVEL 2
Level of
responsibility Acquired skills
Autonomy
 Self-motivated, objectives-driven and a high sense of projects
completion without any supervision
 Self-motivated, objectives-driven and a high sense of projects
completion without any supervision.
 Project management skills in assigned complex tasks
 Highly responsible and initiative oriented in handling foods in
within a fresh food department with high standards of safety and
quality assurance
 Highly responsible and initiative oriented in handling foods in
within a fresh food department with high standards of safety and
quality assurance
 Accounting and record keeping skills with stock knowledge and
ordering of stocks according to the Company’s sales figures,
keeping stock count and maintaining of delivery good’s record,
services and products offered by the firm
 . Highly attentive to details at the workplace with a keen motive
to records, invoices and any related document in the line of duty
 Highly efficient in management and prioritizing workload in a
stressful situation in tight deadlines
Influence
 Highly qualified in client advising and elaboration of choices
and options to settle on whenever their choice is currently out of
stock or not available in a hospitality scope of duty.
 Ability to analyze the scope of work, the resources available to
accomplish the assignment in terms of personnel or material and
effectively allocating the resources with a distribution that aids

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to accomplish the task with an economical consideration within
a given time.
 Proficient in problem-solving with the ability to make informed
decisions, take ownership in providing solutions to clients in a
hospitality department.
 Ability to monitor and accredit staff performance in a good
employee-manager relationship with support, motivation, and
correction where necessary for the desired results.
Complexity
 Highly experienced in the installation of the MTData dispatch
equipment, EFTPOS, security cameras, taximeters, and any
other type of taxi equipment available into the vehicles.
 Knowledge in the diagnosis of vehicle issues relating to the
MTData dispatch system and camera system.
 Installation and certification of highly sensitive alarm camera.
 Highly competent in troubleshooting, monitoring and diagnosis
of taxi meter equipment and installation.
 Rebranding of taxi Company and completion of quality daily
paperwork within short deadlines before the closure of the
business.
 Maintaining a high standard of uniformity of the labels of the
taxis are according to the fleet.
 Competent in the installation of complex soft wares, solving
technical software problems in relation to the scope of the work.
 . Competent in analyzing network data usage in order to
determine network usage, the amount of disc space available for
use and complex server functions, maintenance, troubleshooting
and general service.
 Well conversant with security configuration settings and levels
of access permissions for different administrators, users, groups
or individuals for a given database.

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 Highly experienced in offering technical support for employees/
staff using an internal system on the new system.
 Day to day database administration and monitoring of network
use in a busy working environment.
 Ability in offering suggestions to IT solutions in business
problems, comparing data with the source documents as well as
re-centering data in a verification format in order to detect errors
and for the purposes of debugging the data to remove
redundancies.
 Ability to compile, to sort and to verify data accuracy before in
readiness for data entry by clerks.
 Checking reports of high volume data submitted by clerks and
maintaining logging activities of the staff.
 . Experience in monitoring queues and tracking inbound calls in
a busy working platform.
Business skills
 Experience in monitoring queues and tracking inbound calls in a
busy working platform.
 Proven time management skills, deadline driven and able to
work under intensive pressure during peak business traffic flow
to meet set targets.
 Ability to offer consultations and support to fellow staff to
ensure a uniform and quality work output or service delivery as a
firm at large.
 Proactive in offering solutions to business challenges and
supporting help desk staff in handling client courteously.
 Reliable in timely communication in collaborating the clients,
staff and products/ services to minimize or avoid any
inconveniences thus maintain a health client-firm trust and
relationship.
 Effective staff management and operations management in a
busy work environment.

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 Motivational skills in encouraging and motivating agents and
staff through positive communication and accurate timely
feedback to the clients for the growth of both the company and
staff.
 Reporting and written communication skills with a weekly
preparation of reports of a group of activities which typically
includes high profile meetings, meeting agenda, writing minutes,
highlighting outcomes and tasks to be taken.