Project Initiation Documentation for Upgraded Website

PROJECT
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
PROJECT INITIATION DOCUMENTATION..............................................................................1
REFERENCES..............................................................................................................................17

PROJECT INITIATION DOCUMENTATION
It is one of the most significant document which used to describe the foundation of the business
project i.e. bringing and launching new website of the company for the customer who have sent
their car for repair in the organization. Project Initiation Documentation use to summarize and
bundles all the information which was collected from the starting of the project and initiating the
project. Project Initiation Documentation is used as a reference point throughout the project for
the customer and the project team in the organization. The main purpose behind Project Initiation
Documentation is generally prepared with the purpose of capturing and recording information
which are required to correctly define and plan the project. Another important element of PID is
Project scope statement. This part explains the scope which will be brought by the project to the
organization and proposed solution and in scope for project. PID also includes the background of
study, assumptions and constraint of the project which Power Motor is looking to adopt in the
organization. PID is generally concentrated on explaining 4 types of question for the
organization i.e. What is project all about?, Why should the project go ahead?, Who will work on
the project? And How and when will project will be delivered by the Organization?.
Section 1: What is project is all
about?
Project Title: “Upgraded Website to overcome the issue related to the
customer satisfaction in the organization.”
Project background: Company is looking to launch new website to provide the
information to the customer about the repair process in the
organization (Wiggins, 2016). Power motor will be
launching website of the organization which will be defining
customer of the company about their car repairing process.
Website of the organization will provide a feature of
visualize manner information in the form of live video, when
customer will be log in online. New website will ask the
customer to open their account online with the company by
providing the different information to the portal and after that
the consumer will be able to gain every information
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regarding their car in the organization and it will also provide
the service of looking the car visually to the consumer.
Purpose The main purpose behind launching such website is that it
will help in increasing consumer satisfaction and also
enhance the overall customer experience for the individuals.
Furthermore, it will help in establishing the brand image of
the organization so that their market share increases and also
leads to maximum profitability of the business. Moreover, it
will also give a real time tracking experience to the clients so
that they can monitor the entire performance and also give
their value feedback and reviews. Another reason being that
it will reduce the errors and negligence by the workers
because they will work with more cautiousness and also with
extreme care and diligence (Smith and Ward, 2015: 225-
233).
Objective The main objective behind introduction of updated website is
to provide maximum consumer satisfaction and also to
achieve competitive advantage by doing something
innovative. It will be very beneficial for the business as it
will not only help in retaining old consumers but also help in
attracting the new base Another objective is to educate
customers about the problems faced by the vehicles so that
they can take necessary actions at the time of emergency.
One of the main objective is to increase the sales of the
company and earn more profits so that the business can grow
continuously in this dynamic environment.
Project scope Project scope is a part of project planning that involves
determining a list of specific project goals and objectives.
The upgraded website project has a wide scope because it is
very innovative and can make the organization successful
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