Project Management: Characteristics, Role of Project Manager, Application of Frameworks, Team Management, Project Plan, Measures to Control and Monitor

This document provides an overview of project management, including the characteristics and role of a project manager, the application of theoretical frameworks and methodologies in a project environment, team management, developing a project management plan, and measures to control and monitor project quality, risk, change, and configuration.

Project Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................4
Characteristics and role of project manager................................................................................4
Application of theoretical framework and methodologies in project environment....................4
Critically evaluate the management and composition of teams in a project environment..........4
Develop a project management plan...........................................................................................4
Measures to control & monitor project quality, risk, change and configuration........................4
Evaluation of project success & failure and disseminate the learning points from the delivery
of project.....................................................................................................................................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Project management is termed as the application of methods, processes, knowledge as
well as experience to attain particular project objective as per the project acceptance criteria. In
addition to this, it is the procedure of leading the work of a team or group to attain objectives and
fulfil criteria at specified time period. For the present report, the project management of East&
Nord llP is taken into consideration. The company headquarter in Rainham, England and provide
services such as ambient storage, distribution storage and so on. The report will cover the
application of theoretical framework & methodologies in a project environment. In addition to
this, a project management plan is developed along with the measures to monitor and control
project quality, risk, change & configuration. Moreover, evaluation of project failure and success
is elaborated in the report.
MAIN BODY
Characteristics and role of project manager
Project: A project is basically a series of task which require to be finished in order to gain
positive and specific outcome. In addition to this, a project can also be referred as set of inputs as
well as output needed to attain objectives timely.
Role of project manager: Project manager are mainly responsible for effective planning,
organising as well as directing for the completion of particular project considering budget, time
and scope as well (Akkermans and et. al., 2020). In addition to this, project managers have the
potential to shape a company's trajectory, decline cost, raise revenue, enhance company
efficiencies and so on.
Analysing and managing project risk: The project manager is tasked with the
responsibility of predicting risks related to the project and ensure that such risks are always low
in comparison to the benefits provided by the project. The manager needs take measures which
avoid such risks and prevent the project from failure (Virine and Trumper, 2016).
Cost estimating and developing the budget: Developing costs and expenditure related
to the project is a necessary task taken up by the project manager. Forming budget which
provided maximum profitability to the firm by optimum utilisation of financial resources is vital
to the success of the project. The manager also ensures that actual expenditure of the project does
not deviate from this budget to receive high rewards.

Quality management: This activity revolves around reviewing every phase of the
project to ensure presence of superior quality outcome . Monitoring every aspect of the project
with the aim of producing timely results without decline in quality is an essential role of the
project manager.
Constructing organised and motivated team: This task of the project manager involves
constructing detailed guidelines and strategies for their teams so that they reach their highest
potential. This assist in completion of the project without any interruptions as each team member
understands their daily activities and end goal of the project (Shontz, 2016).
Application of theoretical framework and methodologies in project environment
Various project methodologies are used by project managers to meet the project
requirements with a limited budget and predetermined timeline. These project methodologies
help the firm complete their projects as quickly as possible and without decline in quality.
Significant theoretical framework along with their justification are mentioned below:
PRINCE2
This is a globally used project management methodology with the British government
primarily has selected this methodology as standard for project management. The full form of
this methodology is Project in controlled environments and it revolves around organising and
controlling every aspect of their project from beginning to end. Every phase of the project is
structured with attention to every little detail so that every part of the project reaches a satisfying
conclusion. The main principles followed by this approach include formation of a target
customer base practical objectives and elaborate evaluation of cost incurred (Sreedharan and
Sunder, 2018). Delivery of superior quality project is another principle followed in this
methodology.
Utilisation of this methodology offer various benefits such as risk amassment which helps
the firm formulate a viable business objective related to this project. This methodology will help
East&Nord llp face various barriers forecasting challenges related to the project and build a plan
which keeps risks and costs below project rewards. This methodology focuses on management
by exception where each employee across the chain of command gains some independence from
their supervisors as they have to contact them during unexpected circumstances (Dykstra, 2018).
East&Nord llp will be able to develop skilled employees and finish tasks without delays through
the delegation process present in this approach. After completion of every stage managers

evaluate the progress of the project according to the predetermined timeline with defined
requirements and plans are discussed is project deviates from the determined timeline.
East&Nord llp needs to utilise this methodology as it will ensure timely completion of projects.
Critical Path Method
This method is helpful in management and evaluation of project timeline. This along with
the ability of this framework for identification of necessary operations to avoid failures or risks
make it a significant framework for project management. Construction of critical path by
identifying operations and forming a network of such operations with emphasis on interrelation
between each operations is the basis from completing this project (Anantatmula and Rad, 2018).
The justification for usage of this framework is that it provides East&Nord llp it
graphically represents necessary operations which can effect the overall timeline of the project.
This framework clearly depicts relation between various operation which will help the respective
company complete the project with maximum efficiency. This along with graphical depiction of
various important operations assist the company in staying close to their predetermined timeline
and gaining predefined benefits after the conclusion of the project easily. The project managers
East&Nord llp will be able to calculate time needed for finishing each operation and control
expenditure so that the costs remain lower than the benefits and the firm enjoys maximum
profitability (Kerzner, HaroldNicholas and Steyn, 2017).
Critically evaluate the management and composition of teams in a project environment
Project team refers to a collection of individuals working with each other and making a
collaborative effort to attain a joint objective. Regardless of the size of the firm project team
management is essential and helps the organisation gain high benefits after the completion of
their project. The composition of project management team in relation to East&Nord llp consists
of chain of command which includes delegation of authority cording to the skills and capabilities
of the employees. Each employee takes certain responsibilities which matches their skill-set and
is encouraged to extend their responsibilities so that every operation of the project is conducted
by experts which helps the firm gain beneficial results (Peña and Muñoz, 2020).
Belbin's theory provides various roles which are divided into three categories of people
oriented and action oriented roles along with cerebral roles. Such role are explained below with
their contribution to effective team management:

Shaper: This role is essential for effective team management as it focuses on motivating
employees to complete various tasks and does not deviate from the planned structure of the
project. This helps the company gain maximum benefits from their activities as every risk is
avoided and tasks is completed in accordance with the plan.
Implementer: This team member is tasked with formulating a plan with detailed
directions and execute the plan by following minute detail to avoid unexpected barriers and
attain beneficial results (Verzuh, 2021).
Co-ordinator: This role is concerned with completing various team objectives by
transferring authority to employees according to their abilities and collaborating with each
member to complete tasks with maximum efficiency and remove any interruptions by delegating
operations effectively.
Team-worker: This role is aimed to develop strong relations between so that every task
is completed by collaborating with each other and internal disputes are reduced. Team-worker
uses diplomacy and cooperation to ensure contribution from each team member and smooth
completion of the project.
Evaluator: This part of the team is given the responsibility of monitoring each aspect of
the project to formulate the most favourable decision for the project. These individuals utilise
critical thinking skills and evaluate facts to make a decision which is impartial (Pellerin and
Perrier, 2019). The presence of such individuals lowers favouritism and improves decision
making process of the firm.
East&Nord llp needs to utilise Blebin's team roles theory in order to effectively manage
their project team. The framework will helps the firm complete project in limited time with high
quality and provide the company most favourable results.
Develop a project management plan
Executive Summary: East&Nord is a UK based organisation which offers storage and
transportation services to their consumers. The organisation has initiated a project to improve
their position in the industry and gain business opportunities.
Mission: The mission of the company is to achieve high profitability by enhancing their
market presence and offering high quality services.
Vision: The vision of the company is to offer affordable and superior quality
transportation services to consumers across the UK.

Scope: By offering high quality services to large consumer base in UK, the company
aims to increase their profitability and market presence.
Project schedule:
Gantt Chart is being utilised in order to build an effective project schedule which helps
the company conclude their project in a timely manner. Gantt Chart simplifies the task of
building a schedule for complicated project by graphically depicting various operations against a
suitable timeline. Usage of Gantt chart will help the project manager East&Nord enhance
communication between various team members and check project progress according to the
planed timeline.
The time taken for the completion of this project is of approximately 10 months
Project resources:
 Budget: The budget required for completing this project is of approximately £1.5
million.
 Resources: The main resources needed for this project include efficient technology and
larger workforce to increase market presence and offer high standards products.
Risk: The organisation need to utilise various risk mitigation tools in order to reduce
damaging impact from various risky factors.
Communication: The organisation needs to maintain regular communication with
stakeholders and conduct tasks with their approval to reduce errors and obtain favourable
outcome. Advanced technology and regular review of project will help the company
communicate relevant information with the stakeholder.
Measures to control & monitor project quality, risk, change and configuration
Various measuring tools are used for controlling and monitoring risk, quality change and
configuration (Lientz and Rea, 2016). These tools helps the organisation gain an insight about
the development of the project and accomplish the main objective of the project without
deviating from the planned structure of the project.
Key Performance Indicators
This tool helps the firm measure the performance of their project in the context of their
main goals. Various KPI such as cost variance or deviation from planned working hours gives
the company information about viability of the project. Apart from this the main benefits
East&Nord can avail after utilising this tools is that it can be used as a means to motivate

employees. This is because KPI helps in identification of individual contribution of each
employee without any impartiality. Usage of suitable KPI which are approved by every major
stakeholder provides motivational tool which encourages employees to enhance their
contribution and gain rewards after identification through KPI. The respective firm neds to utilise
appropriate KPI in order to monitor and control their project as a offer a detailed image of
current project development and identify the position where the project needs to be (Kerzner,
2018). This helps the company make modifications so that they reach this desired standard of
performance attain goals in a timely manner.
Management by Objectives
This tool involves setting certain objectives and making efforts to attain these objectives
according to the pre defined standards. The main advantage offered by this tool is that it creates a
working environment which is committed to achieving a certain objective, completion of certain
tasks is the main commitment of the project team which ensures swift completion of the project
with emphasis on high quality results. East&Nord llp need to utilise this tool in order to increase
employee motivation (Boyle, 2017). This tool increases awareness of the team about their
achievements which enhances employee motivation. The organisation will also be able to
maintain certain standards of quality by using this tool.
Root cause analysis
This tool helps in identification of inherent risks associated with any project. This
analysis is mostly conducted after the occurrence of issue which threatens the success of the
project and can be considered as a risk. After the identification of this issue investigation related
to finding the root cause responsible for the occurrence of such issue is determined. Finding
primary reason behind the occurrence of such damaging and risky problem helps the company
develop and implement plans for removing them from their root cause. This prevents the project
from facing similar barriers and improves the project structure from further damage (Sreedharan
and Sunder, 2018). East&Nord llp neds to utilise this tool fro controlling and monitoring risks as
it saves times by fixing the main defect responsible for issue. This works as a permanent solution
and reduces overall risk associated with the project.
Risk data quality assessment
This tool involves usage of information collected associated with risk assessment and
uncovers the reliability of that data used for performing risk analysis. The manager is tasked with

ensuring that the quality of information used in risk assessment is not affected by any
prejudiced , is highly accurate and relevant to risk amassment .The main idea behind the usage of
this tool is that if the information used fro risk assessment is incorrect, risk assessment will not
yield favourable result. The respective organisation neds to utilise this tool for measuring and
controlling risk as it enhances the overall process of risk analysis and helps the company identify
risks accurately (Dykstra, 2018). The organisation will be able to identify and remove various
risks associated with their project and deliver desire results swiftly.
Pareto Diagram
This is a unique vertical chart which is separated into categories which cover every
possibility related to decline in quality of a project. Categories which have high rate are depicted
on the right side of the graph and categories with low frequency are depicted on the right side.
The main principle behind this chart is the 80/20 rule which states that 80 defects in quality arise
from 20 causes. This diagram highlights the main reasons behind most of the defect and helps
the company eliminate them before they reduce the benefits of the project and deviate the
timeline from the original plan (Anantatmula and Rad, 2018). The respective company needs to
utilise this tool for quality control and monitoring high standards outcome after completion of
each phase of the project.
Evaluation of project success & failure and disseminate the learning points from the delivery of
project
The success of the project is dependent on various variables. These variables maintain
effective workflow and high efficiency which results gaining desired objectives as the project
follows the path of the plan which was constructed at the beginning. Various factors which
contribute to the sauces of project are defined below: Competent managers: This elements is a significant contributor to the success of the
project. Competent managers which have experience in the field can face various
challenges and growth barriers which decreases delays and ensures timely completion
of each stage (Kerzner, HaroldNicholas and Steyn, 2017). Apart form this competent
managers ensure that every employee is working to their highest potential which
increases quality and speed of the project. East&Nord needs to employee competent
managers which have certain experience in this field and are passionate about the end

goal of the project, this will encourage the employees to increase their performance and
result in planned completion of the project.
 Effective communication: Clear communication between every team member is major
factor which results in the success of the project. As every employee understands their
role in completion of the project and effectively informs their ideas, the team is able to
resolve issues and delays quickly. The respective enterprise needs to develop effective
communication strategy fro successfully completion of this project (Peña and Muñoz,
2020). Effective communication is even more important for this company as it operates
in storage industry where success is dependent on effective communication between
various employees as they have to deliver their services in a timely manner.
Apart from this various factors are the basis of failure of the project . In order to gain
desired results from the project the organisation needs to understand such factors and ensure their
elimination. Such factors are mentioned below: Regular delays: This factor occurs as a result of infective time management. Regular
delays result in project deviating from the planned timeline which affects the outcome.
Such delays decrease benefits and hinder the company from gaining highest profitability
from their efforts (Verzuh, 2021). The respective company needs to review their project
phases to eliminate such factors and achieve their objectives as planned.
 Ineffective allocation of resources: This factor arises due to unplanned allotment of
resources. This factor results in decrease in quality and as some part of the team do not
have access to required resources regular delays occur. This is a highly disadvantageous
factor as both the quality and time schedule deviate from their planned standards
(Pellerin and Perrier, 2019). The respective firm needs to utilise various project
management tools to ensure suitable distribution of sources so the the company
completes the tasks effectively and has resources if unexpected issues occur.

CONCLUSION
From the above discussion, it has been concluded that project management plays an
important role as it help business entity to meet objectives within stipulated time period. In
addition to this, it is important for higher authorities of company to make use of project
management frameworks within a project so that it can implement in a proper manner. It is
determined that there are various measures used by project managers in order to measure and
control quality, change, risk and configuration of project that decline the level of risk as well as
issues associated to project. Furthermore, there are various factors that leads to success of project
such as experienced project manager, planning, application of methodical approach and many
more.

REFERENCES
Books & Journal
Akkermans and et. al., 2020. Crafting project managers’ careers: Integrating the fields of careers
and project management. Project management journal, 51(2). pp.135-153.
Anantatmula, V.S. and Rad, P.F., 2018. Role of organizational project management maturity
factors on project success. Engineering Management Journal, 30(3), pp.165-178.
Boyle, G., 2017. Design project management. Routledge.
Dykstra, A., 2018. Construction project management: A complete introduction. Kirshner
Publishing Company.
Kerzner, H., 2018. Project management best practices: Achieving global excellence. John Wiley
& Sons.
Kerzner, Harold. Using the project management maturity model: strategic planning for project
management. John Wiley & Sons, 2019.
Lientz, B. and Rea, K., 2016. Breakthrough technology project management. Routledge.
Nicholas, J.M. and Steyn, H., 2017. Project management for engineering, business and
technology. Taylor & Francis.
Pellerin, R. and Perrier, N., 2019. A review of methods, techniques and tools for project planning
and control. International Journal of Production Research, 57(7), pp.2160-2178.
Peña, A.R. and Muñoz, F.A., 2020. Soft Skills as a Critical Success Factor in Project
Management. In Handbook of Research on Project Management Strategies and Tools
for Organizational Success (pp. 376-392). IGI Global.
Shontz, J.L., 2016. A different type of project crashing: Sources of occupational stress within the
project management profession and the influence of occupational stress on the job
satisfaction and turnover intention of project managers. Sullivan University.
Sreedharan V, R. and Sunder M, V., 2018. A novel approach to lean six sigma project
management: a conceptual framework and empirical application. Production Planning
& Control, 29(11), pp.895-907.
Verzuh, E., 2021. The Fast Forward MBA in Project Management: The Comprehensive, Easy-to-
read Handbook for Beginners and Pros. John Wiley & Sons.
Virine, L. and Trumper, M., 2016. ProjectThink: why good managers make poor project choices.
Routledge.