Project Portfolio for Apply Critical Thinking for Complex Problem Solving

This project portfolio is based on Worlducation, a social startup that manufactures tablet computers for primary school students. It includes decision planning, systematic decision making, decision review, and a self-evaluation checklist.

BSBCRT411
Apply critical thinking for
complex problem solving
PROJECT PORTFOLIO
STUDENT VERSION

Contents
Section 1: Decision planning 5
Section 2: Systematic decision making 7
Section 3: Decision review 10

Assessor:
Date:
Business this assessment
is based on:
This assessment is based on Worlducation which is a social startup
that involves in manufactures tablet computers for primary school
students. Respective organization founded in 2016 and its
headquarter situated in Sydney’s CBD but they have a
development team in Bulgaria, a
manufacturing team in Hong Kong, as well as operation and
marketing staff in Colombia, Egypt, Iceland and other countries.
Documentation reviewed
as preparation:
Worlducation develops systematic documentation that provides
guidance to business to run its operations in effective manner.
Product/Service and
related process:
Worlducation involved in manufacturing tablet computer for
primary school students. Organization not only concentrates on
hardware but also have competitive team to develop software,
content and activities that helps students to engage with their
studies. Worlducation sell its tablet computers through adopting
business to business concept.
Process stakeholders: Worlducation organization has various stakeholders such as
customers like students of primary school, government who
develop rules and regulations for organization and suppliers who
provide material and parts of tablet computer.

Section 1: Decision planning
About the business
Provide an overview of
the business and chosen
product/service.
Describe in detail the
practice you are going to
analyze.
List all stakeholders
involved in the practice.
How are the
stakeholders involved
in the process?
Worlducation is the social start-up which manufactured tablet
computer for students. It is founded in the year of 2016 and
provide its products and services in different countries such as
Bulgaria, a manufacturing team in Hong Kong. Respective
organization provides hardware and software for educational
purpose.
The practice which will be analyzed in this report is related to the
production and operations process.
There are various stakeholders are included in organizational
practice such as customers, owner, suppliers, government and
others.
Customers purchase organizational products, government develop
regulations and suppliers provide material for producing products.
Legislative and
organizational
requirements
Summaries the
relevant legislation
related to your process.
Summaries the
organizational policies and
procedures relevant to your
process.
How does natural justice
apply to your decision-
In the pandemic of Covid-19 various legislation are developed by
government such as health and safety legislation, and other. There
are some legislative and organizational requirement that need to
be fulfilled by organization to attain determined goals and
objectives. Organization has specific code of conduct, health and
safety policies that help business to attain competitive advantages
over others.
In the pandemic of Covid-19, various rules and regulations are
developed by government and Worlducation implement them in

making process?
Attach any relevant
policies to your portfolio.
business practice in order to run business operations in smooth
manner.
Natural justice helps Worlducation to take effective decisions for
attaining business goals and objectives.
Identify
inefficiencies,
limitations or
problems
Name at least two
inefficiencies, limitations or
problems associated with
your process
Use two different methods
to find inefficiencies,
limitations or problems
(e.g. talk to stakeholders,
look at
There are various inefficiencies, limitations and problems are
faced by Worlducation that impact overall functioning of
organization. Organization faces problem in operations and
production process. Another problems raised from customers that
affect overall sales and profitability of organization.
Worlducation uses various methods for the purpose of finding the
issue of customers problem organization such as conducting
survey and interview of customers.
To identify problems in operations and production process,
organization conducts regular meetings and conferences.

numerical data or ask a set
of questions)
Consult a variety of
information sources such as
talking to stakeholders,
advertisements of solutions
or articles about a similar
process (attach as
applicable)
As there are variety of information sources can be used by
organization such as consulting with key stakeholders, conducting
campaigns and gaining information from articles and other.
Choose the inefficiency,
limitation or problem
you will analyze
Choose one inefficiency,
limitation or problem to
focus on for the remainder
of this project.
Explain why you chose it.
I have analyzed that Worlducation faces problems due to
government restrictions on limited supply. Due to this
organizational factory on Hong Kong is closed down for 1 month.
I have considered it as a problems because it impacts overall
organizational sales and profitability for some period of time until
organization did not find appropriate solution.
Attach: Information sources consulted ☐
Legislation, policies ☐

Section 2: Systematic decision making
Generate and analyse
alternative solutions for
your inefficiency,
limitation or problem
List four to six
alternative solutions.
Description each alternative
in detail (for example, using
a flow chart, words or a
series of pictures).
Set up a set of success
criteria that can be used to
evaluate the alternative
solutions.
Compare the alternatives
with one another using at
least two methods.
Use numerical data (attach
to the portfolio or use the
data from the case study)
As Worlducation faces the problem related to operations and
production process. For addressing this problems organization
need to conduct regular meetings and conferences that help to
develop effective strategies.
 Taking suggestions of employees.
 Develop effective planning
 Forecast market trends
 Use technologies
 Provide training to employees
 Review overall performance
All these solutions can be used to improve operation and
production process.
Organizational success, profitability, task completion on
deadline and customers satisfaction are some criteria that would
be use to evaluate solution's success.
Identify bias or perceived
bias
Have you based your
comparison on fact,
not feeling?
Bias is defined as the prejudice or an inclination of temperament
or outlook towards a person in specific situation. Perception bias
is a type of unconscious bias that occurs when our perception is

Do you have any bias?
Do you think people may
perceive you as being
biased?
skewed based on inaccurate and overly simplistic assumptions
about a group a person “belongs” to.
No, I do not have bias towards some one in any situation.

Choose the best solution
for your inefficiency,
limitation or problem
Choose the best
alternative. Why did you
choose it?
How does it meet the
legislation and
organisational policy
requirements?
Are there any risks
associated with your
solution?
I think providing training to employees is the best solution that
help business to improve efficiency and effectiveness of operations
and production issues. I have choose it because motivates
employees and enhance their contribution towards producing
quality products.
This solution meet organizational policies because it helps in
engaging employees with organization and lead business towards
growth and development.
Communicate your
solution to all the
stakeholders in an
appropriate format.
What form of
communication suits each of
your stakeholders (e.g.
telephone call, email, face to
face meeting)?
State why these
are appropriate
choices.
Worlducation communicate all solutions for resolving the issue to
all stakeholders such as customers, suppliers, government and
others through using different communication mediums such as
telephone, conducting meetings and emails.

Create the communication.
What digital tools and
technology can you use
to create
communication
documents?
Use the appropriate digital
tools and technology to
create at least one
communication document
identified in the previous
step.
Does your communication
say what the problem is,
what alternatives you
considered and why you
chose your proposed
solution?
Attach the communication
you’ve created to your
portfolio
There are various digital technologies such as social media,
internet and other tools are used to communicate all solutions in
systematic manner.
It helps stakeholders to gain all information regarding organization
and its solutions that are implemented to resolve specific problems.
There are various digital tools and techniques are used for creating
communication documents such as Asana, Google Drive, copper
and other.
Numerical data ☐

Attach: Two forms of communication created
Communication through Email.
Hi XYZ
Quickly following up on my email from yesterday. I
tried to call you but was unable to connect. While I
have you, I thought you might find some interest in the
proposed solution for your production and operation
problem. The proposed solution is about developing
digital quality checking solution for improving quality
of operation and production processes.
Regards,
ABC
Communication through Linked IN
Hi XYZ
I have developed solution for your production and
operation problems. This includes digital solution for
improving and monitoring quality of production
operations. I would like to further communicate with
you regarding the implementation of solution.
Hope these reasons are enough to send you a
connection request.
[Signs off]
Communication through Mobile Phone
Me: Good Morning Sir I have sent you email
regarding the proposed solution for the documentation.
What would be your evaluation of the solution?
Stakeholder: I believe that the solution of digital
technology will fulfill my interests but I would also
like to hear opinion of other stakeholders.
☐

Me: Should I prepare for meeting next Saturday with
all the included stakeholders to discuss the issue.
Stakeholder: Yes Saturday would be manageable for
me.

Section 3: Decision review
Review your decision
Perform a self-evaluation.
 Complete the self-
evaluation checklist
(add as an
attachment)
 List your strengths
and weaknesses
 What can you do
to improve your
weaknesses?
The self-evaluation checklist is provided as an attachment. Self-
evaluation is defined as the process of identifying own strengths
and weaknesses for improving overall personality. From the self-
evaluation I have learned that
 My strengthen areas are leadership quality, project
management, problem-solving, communication and
effective decision-making. Apart from that my areas of
improvement are time-management, critical thinking and
conflict management.
 I have taken various actions such as developing time
schedule, time table, taking participation in situation based
activities and communicating with others to resolve
conflicts.
Seek feedback
Create a questionnaire to
obtain meaningful
feedback about your
decision.
Questioner to Obtain feedback
 Do you realize that this solution help in solving
organizational issues and problems?
a)Yes b) No
 Do you think providing training to employees improve
production process?
a)Yes b) No
 Do you satisfied with organizational products and services?
a)Yes b) No

You can use an
online questionnaire
format, or paper-
based format.
The questionnaire should
be filled out by at least
one stakeholder.
Ask the stakeholder to fill
out the questionnaire.
Attach the
completed
questionnaires to
this proposal.
The questionnaire created above will be communicated through
online channels such as email.
The questionare will be sent to stakeholder
Incorporate feedback
Use the results from the
survey and explain how
you’ll improve your
decision.
Worlducation gained customers perspective through conducting
questionnaire that help it to improve decisions. Organization will
revise its strategy and create some modifications in it to gain better
outcomes.
Plan for future
process evaluation
Use your self-evaluation
and the results from your
questionnaire
Will you approach process
evaluation differently the
next time you analyze a
product or service?
Develop a plan for process
evaluations you will
complete in the future.
Attach your plan to
this portfolio.
Form the questionnaire it is evaluated that customers of
organization are accept organizational decisions regarding
solutions of special problems and issues and help business to
attain its determined goals and objectives.
Yes, I will approach process evaluation differently the next for
the purpose of analyzing a products and services.
For the purpose of evaluating I will analyses all actions and
activities in efficient manner that help me to attain future course
of actions in efficient manner. It helps me to attain future course
of actions properly.
The SMART action plan for process evaluation is provided below.

Attach: Self-evaluation checklist
☐
Works to Full Potential
UNSATISFACTORY SATISFACTORY
GOOD EXCELLENT
Quality of Work
UNSATISFACTORY SATISFACTORY
GOOD EXCELLENT
Work Consistency
UNSATISFACTORY SATISFACTORY
GOOD EXCELLENT
Communication
UNSATISFACTORY SATISFACTORY
GOOD EXCELLENT
Independent Work
UNSATISFACTORY SATISFACTORY
GOOD EXCELLENT
Takes Initiative
UNSATISFACTORY SATISFACTORY
GOOD EXCELLENT
Group Work
UNSATISFACTORY SATISFACTORY
GOOD EXCELLENT
☐
Objective: To complete systematic product evaluation through
digital technology.
 Smart: It is specific in nature because it focuses on using
digital technology for systematic process evaluation.
 Measurable: It can be measured and monitored by
developing digital parameters for product and process
evaluation such as customer satisfaction and fidelity,
consumer complaints and safety indicators.
 Attainable: It is easily attainable because of digital
technology which provides and helps manage real time
data about product or process evaluation, consumer

response and monitoring process evaluation.
 Relevant: It is relevant to success process evaluation at the
company.
Timely: 12 months
Completed questionnaire(s)
Questioner to Obtain feedback
 Do you realize that this solution help in solving
organizational issues and problems?
a)Yes b) No
 Do you think providing training to employees improve
production process?
a)Yes b) No
 Do you satisfied with organizational products and services?
a)Yes b) No
☐