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Project

Table of Contents
Cover Letter.....................................................................................................................................3
Competency based job application questions..................................................................................4
1) Why do you want to work for us?...........................................................................................4
2) Tell us about a time you worked in a group to achieve an objective?....................................4
3) Tell us about a time when you identified new approach to solve a problem?........................5
4) Tell us about a time when you had to manage a number of different priorities and complete
a number of tasks in a short amount of time...............................................................................5
5) Tell us about a project you worked on that required you to persuade others to your point of
view?...........................................................................................................................................6
CV....................................................................................................................................................7
Reflective account............................................................................................................................9
Reflection.......................................................................................................................................10
References......................................................................................................................................12

Cover Letter
Manager Candidate
6th Floor,
1 Kingsway,
London, UK
WC2B 6AN
Dear sir/madam,
I am writing this cover letter in response to your advertisement for job vacancy of
operations manager which can help me in effectively using my skills and abilities in an efficient
manner. After going through the job description provided for this job role I am confident that I
will be able to perform all the roles and responsibilities associated with this job so that the profits
of company can be maximised and all the operations in company can be managed efficiently. I
am recently studying Business Management which will help me in developing my management
skills so that I can develop my career in operations management. An operations manager has
various types of responsibilities in an organisation like creating an high performing work culture,
enhancing the coordination among worker so that work can be completed on time, managing
budgets and forecasts, planning and organising the work of all the departments so that work can
be managed effectively, formulating strategic and operational objectives etc. Based on my
personal skills I will be able to perform all the responsibilities in an efficient manner so that
work can be managed effectively thereby increasing the profitability and productivity of
organisation. As during my work I will face various challenges it will help me in my personal
and professional growth and development so that I can continuously build my career and become
better at performing my duties. This job role will help me in exploring my skills so that I will be
able to perform a variety of work at a particular point of time and exhibit a variety of my skills in
an efficient manner. I have various areas of strengths like effectively managing strategic
logistics, operations planning and execution, managing finances which can help me in overseeing
the finances and budget, working effectively with team etc. All these can help me in performing
my job efficiently so that I can use my qualifications and experiences in dealing with various
problems faced while working along with finding alternatives to situations so that work can be
completed on time and in the manner desired.

Working as an operations manager can provide me an opportunity to excel in my career
by providing me opportunities to work in an environment which will allow me to further develop
my career in a multicultural and international organisation. This can help me in providing further
opportunities so that I can progress and build my career by effectively performing my job role. I
also have string work ethics which will help me in performing my job ethically so that the trust
of both the employer and team members can be gained which can help in completing the work
on time and in manner desired. I also have good knowledge related to Microsoft Office which
can help me in effectively organising work among members based on their capabilities so that
the work can be performed in an efficient manner so that the profits of company can be
maximised.
Competency based job application questions
1) Why do you want to work for us?
Uniqlo is a well reputed organisation which is known for satisfying its customers by
providing them with high quality fashionable clothing at affordable prices which help in
enhancing the value for money spent by clients. Also it is well known for its sustainable
development approach wherein the company is focused on its recycling initiative in which it
donates any wearable clothes recycled by customers to refugees, disaster survivors, homeless
people etc. Working with this company will not just help me in using my managerial skills in
managing company operations, it will also help me in aligning to a noble cause which will
increase my job satisfaction. This job will provide opportunity in dealing with all the operations
related to a retail fashion brand so that the logistics and operations can be managed efficiently
which can help in providing customers with the goods desired on time. It will also help in my
personal and professional development so that I can grow in career and use my skills and
abilities in an efficient manner.
2) Tell us about a time you worked in a group to achieve an objective?
While completing my Business Management course at University we are given a variety
of projects which are to be completed within time assigned by working together with team
members so that the objectives can be achieved in desired manner. I have always exhibited my
team working skills which help me in performing efficiently with team members by coordinating
work with them so that the work allotted can be completed in estimated time and budget. While

working in group I coordinated with other team members and encouraged them so that we can all
work together and achieve targets assigned by tutors on time. Team work requires that all the
members participate in decision-making so that decisions that are made can be effectively
applied during work which help in completing the work on time. With the help of my various
skills like effective communication, planning, problem solving etc. I was able to coordinate with
other team members and make effective decisions so that the work can be completed on time.
3) Tell us about a time when you identified new approach to solve a problem?
I worked as Assistant sales manager at Betfred where my main responsibilities were
regarding managing the opening and closing of shop procedures, keeping the shop in good
standards and up-to-date along with solving sales problems and cash checks. While working I
used to face certain problems which required different approaches so that they could be solved
on time and customer satisfaction can be enhanced. At Betfred I applied various approaches so
that problems faced in company can be dealt in efficient manner. I applied quality checks in the
company so that high quality standards can be set which can help in monitoring the quality of
various procedures of shop so that customers can be satisfied with high quality products and
services provided to them. With the help of benchmarking and KPIs I was effectively able to
enhance the standard and quality of products of shop so that the problems related with sales can
be improved. I also implemented advanced technologies in company like RFID so that the
procedures of company could be monitored and theft in company could be reduced. It also
helped in monitoring the inventory of company so that the supply chain of company can be
maintained and goods can be made available to customers on time. The outcome was that it
helped in improving the quality of products provided to customers so that their loyalty towards
company can be increased.
4) Tell us about a time when you had to manage a number of different priorities and complete a
number of tasks in a short amount of time.
In order to effectively complete a work on time it is important that the activities involved
are prioritized based on their overall impact so that the activities can be efficiently completed
which can help in finishing the work on time. While working at Meet and Greeter Apcoa Parking
I had to prioritize various work so that the targets can be achieved on time. This helped me in
simplifying the work and completing it strategically based on priorities so that the most
important work can be completed first and the complete work can be completed within target.

The duties which I had to perform at the company are check-in the customers, filling the
paperwork with all details for dropping their cars, clearing the enquiries of customers etc. In
order to complete the work in a desired manner so that high customer experience can be created
it is important that I prioritize all the work which can help me in completing the work effectively.
Also it help in coordinating the work with other team members so that work can be completed in
a desired manner with the cooperation of team members. The outcome was that it helped in
performing the work systematically and lowering the number of errors so that high customer
experience was created.
5) Tell us about a project you worked on that required you to persuade others to your point of
view?
While working in teams there are certain situations where the view points of team
members may vary which can affect the overall results achieved and it also require the team
leader to manage the team members and persuade them to come to a common view point. During
working as a land surveyor and Highways construction surveyor at Tecnoscavi there were certain
points where I had to persuade team members to agree on my view point like while measuring
the roads, bridges and related viaducts. With the help of my effective communication skills I was
able to take the consent of other team members to agree on the measurements taken so that the
work can be completed accordingly and all the member can perform their duties effectively. I
also used the method of participative leadership so that the team members could take part in
decision-making which is helpful in increasing their contribution in completing the work on
time. The outcome of was that the projects were completed efficiently with increasing the
satisfaction of team members as they are able to use their skills effectively.

CV
Personal Information
I am a well-organised and motivated person who have always been keen on building career with
continuous personal and professional development so that I can keep on growing and developing.
I am always persistent on learning something new so that I can develop my skills effectively
which can help me in evolving so that I can become efficient in performing a variety of work at a
particular time. I am also keen at working with organisations which can help me in using my
skills and abilities in an efficient manner.
Work Experience
Assistant sales manager Betfred (Slough, march 2018 to Present)
 To manage the opening and closing shop procedures.
 Updating shop standards
 Dealing with sales problem and cash checks
 Managing overall operations
Meet and Greeter Apcoa Parking (June 2017 to February 2018)
 Checking-in the customers
 Doing paperwork related with the cars dropped by clients
 Dealing with customer enquiries
 Paperwork for clients who are ready top exit
Assistant Maintenance Reach Ltd (January 2013 to January 2016)
 Checking objects that are broken and fix them
 Repairing, painting, plumbing
 Communicating with staff and residents
 Working systematically and carefully
Land Surveyor at Tecnoscavi (April 2008 to 2010)
 Measuring and plotting road, bridges and related viaducts
 Installation, commissioning, maintenance and repair of electromechanical installations
 Testing prototypes, designed and produced schemes mounting installations
 Estimating amount and cost of materials, labour, technical supervision etc.
Education
 Business Management Roehamton - London January 2018 to January 2020

 Technician Topographical surveyor in construction IDRU CONSTANTA -
Constanta 2011 to 2012
 Baccalaureate in Electromechanical High School - Medgidia 2002 to 2006
Skills
 Effective communication
 Good team working skills
 Critical thinking abilities
 Positive attitude towards work
 Always try to learn something new
 Leadership qualities
Certification and licensing
 I have received a certificate regarding managerial skills from my university
 I have scored highest marks in the University exams
 Certification of operations manager from previous employment
 Driving license for 11 years for full
 Certificate of best sales man in 2010
Hobbies
 I love reading books so that I can acquire new knowledge based on different authors
 I like to participate in different sports and events as this give me opportunity to develop
and evolve myself continuously.
 Music is my passion and it also help me in relaxing my mind so that I can perform my
work efficiently.
Declaration
Hereby, I announce that the above mentioned details are genuine and fair and is in accordance
with my knowledge.

Reflective account
It is important that Gibb's reflective cycle is effectively applied so that continuous
learning can take place which can help in improving my capabilities effectively. Based on my
skills and abilities and the experiences that I have gained I think that I am ready to become an
operations manager in a big business firm so that I will be able to use my skills effectively and
achieve the goals and objectives of company on time. While working in various organisations I
have gained a lot of experience which has made me confident about my abilities to perform my
job role effectively. During performing different kinds of job roles I have to use a variety of my
skills so that situations can be handled effectively and efficient results can be found which can
help in achieving desired outcomes. After experience I felt that there are certain areas which
needs to be improved like presentation skills and time management which affects the completion
of work in an effective manner. In my work experience the positive areas identified by me are
team work, effective communication, effective leadership etc. However, the negative areas
identified by me are inability to manage time, difficulty in presenting ideas etc. which affect the
progress of overall work. The positive areas helped me in completing my work in an efficient
manner but the negative areas affected the ways in which team member were coordinated which
needs to be improved so that desired results can be achieved on time. Also I need to improve my
conflict resolution skills so that the conflicts among team members can be minimised which can
help in increasing the collaboration among team members and also lesser disruption of work so
that it can be finished on time. I need to evaluate effectively the work experiences so that I can
find areas and apply strategies which can help me in reducing my weaknesses while improving
my strengths so that my performance can become better and I can increase my effectiveness and
efficiency of work. I thus need to evaluate my skills regularly so that continuous improvement
can be made which can help in my personal and professional development.
Action Plan:
Areas of
improvemen
t
Actions need to be
taken
Resources which
will help
Success criteria Time
require
d
Time
management
I need to mange my
time by distributing
I can use various
skills like WBS,
Ability to complete
work as per time
1 month

complete work based
on time required so that
each activity can be
completed within a
given time allotted.
Gantt chart, taking
help from teachers
and friends etc. so
that project can be
managed within
stipulated time.
stipulated, improving
the efficiency with
which I can complete
my work etc.
Presentation
skills
In order to improve this
skill I need to take part
in many presentations
so that I can improve
my ability of
presentation.
I can attend
seminars and take
classes so that my
presentation skills
can improve, I can
also learn this
through books and
online classes.
Ability of team,
members in
understanding better the
information that I
provide.
1.5
months
Reflection
During my old project I was able to use my knowledge and skills so that I could complete
the project in desired manner along with developing continuously so that I could become
efficient in my career. However during the project I identified there were various areas which
need to be improved so that I can make better projects in the future. From the evaluation of old
project it can be said that while writing various areas related with project I was not able to apply
my overall knowledge during the project which affected the efficiency of the project like my
inability of demonstrating the kind of job I want to do based on my educational knowledge. Also
while answering the questions I found that I was not able to effectively apply my logical
reasoning while giving answers and also the answers were based on certain circumstances which
were not able to give a clear idea about the way in which I react in certain circumstances along
with the outcomes of my reaction which affected the quality of my answers and also might not
be considered effective. Further while preparing my CV I identified that I was not able to
demonstrate clearly about the roles and responsibilities which I performed during various jobs
that I performed. All these areas are identified while preparing this project by me so that the

identified areas can be made better by making improvements which can help me in improving
the quality of this project along with providing an overall view about my skills and capabilities.
Reflection on my old project can help me in determining the weak areas which need
improvement so that I can continuously develop and become effective and efficient in my work.
This can help me in developing my skills so that I can become better which will help me in
performing my job roles in an efficient manner so that better results can be obtained thereby
enhancing my effectiveness and efficiency of work. Reflection is important to be done so that the
work already performed can be reviewed and performance can be improved in future which can
help in gaining better results. It will also help me in making better projects so that my
capabilities can improve with time which is important for my career development so that I can
become a better person along with increasing my personal abilities of carrying out work.

References
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