Project Quality Management

Running head: PROJECT QUALITY MANAGEMENT
Project Quality Management
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1PROJECT QUALITY MANAGEMENT
Abstract
The report is prepared to focus on the major quality issues that are faced in the Denver
Airport project management and based on the identified issues a research is thus conducted.
Based on the research, the key quality issues that led to the failure of the automatic baggage
system of the Denver Airport is thus identified and further analysis are done on the quality
issues. Different tools and techniques are recommended at the end of the report by which the
future quality issues of any project management can be overcome to reach the intended goal
of the project successfully.

2PROJECT QUALITY MANAGEMENT
Table of Contents
Introduction................................................................................................................................3
Research Framework..................................................................................................................3
Objective of the research........................................................................................................3
Quantitative research..............................................................................................................4
Qualitative Research..............................................................................................................5
Information gathered about Denver Airport Automatic Baggage System Failure................5
Analysis after the findings.........................................................................................................6
Reason identified for the lack of quality issues.........................................................................9
Recommendation on the key quality issues identified from the case study...........................9
Conclusion................................................................................................................................10
References:...............................................................................................................................11

3PROJECT QUALITY MANAGEMENT
Introduction
The Denver International Airport started its construction in the year 1989. The airport
is located about 25 miles far away from the Denver downtown, Colorado in the United States.
The initial aim of the Denver Airport was to build the world’s largest automated baggage
system. The construction of the project covered a total land area of about 140 km square and
was estimated to handle the capacity of 50 million passengers every year. In the year 1992,
the top project managers analysed the situation and suggested that the implementation of the
airport wide integrated baggage system may result in a drastic change in the efficiency of the
automated baggage system that was planned. This report is prepared based on the case study
of Denver Airport Automatic Baggage Failure issue where the main reason behind its failure
was lack of quality in its design. The report aims on identifying the common quality issues
that are faced in the Airport Baggage System Failure at Denver Airport. The desired outcome
is availed after using certain research methodologies. The research practices that are taken
into account are qualitative and quantitative research methods. The scope of this research
aims at pointing out the importance of quality management in every project so as to deliver
project objectives as expected. The thesis statement that is established in this research paper
is that maintaining quality is an important factor for every successful project planning and
thus needs to followed with utmost care.
Research Framework
Objective of the research
The objective of this literature review is to clearly identify the issues in project quality
management that are often faced by project managers. The information collected for the
report is critically assessed and utilized to provide a detailed summary as provided in the
review. The analysis of the collected information is done in terms of the desired objective that