E-commerce Project Report Study of Smartdoko 2023

In this report, we discuss E-commerce Project Report for students E-commerce is growing as a result of how quickly technology is developing in the 21st century. Research is being done on the worldwide trend of online purchasing, which involves a variety of shopping apps. The online transaction processing system created by IBM in the 1960s was one of the first methods of conducting business online. Online shopping is the practise of making purchases of goods through an electronic medium in which the buyer and vendor are connected by the internet. >> Get more different project reports

PROJECT REPORT OF E-COMMERCE
STUDY OF SMARTDOKO
Submitted To:
Mr. Kumar Lohola
Lecturer
Nepal Commerce Campus
Submitted By:
Sapana Gurung
Kripa Sunuwar
Prasiddhi Budathoki
Rakshya
Prakriti Gimire
(BBM/7th Sem/Sec-A/Group-p7/2076)

ACKNOWLEDGEMENTS
This study has been carried out and the report is presented on topic
“Smartdoko”.One of the leading organization in online shopping market of Nepal.
Study were conducted to find out the system and procedures to conduct
ecommerce sites. There were many helping-hands to be found for the completion
of successful field research. We would like to acknowledge Director and Nepal
Commerce Campus family and also our respected teacher Mr. Kumar Lohola sir
for giving us such a valuable opportunity to use the theoretical knowledge in the
particular field in the course of our study.
We also express our gratitude to the staff of smartdoko for helping us staff were
good co-operation where the study was conducted.
We would also like to thank our valued teachers and colleagues and all other
helping hands who were directly or indirectly involved to our study. And, finally
we would like to dedicate this study report to our parents, who is an inspiration in
our personal life.
Group p7

TABLE OF CONTENTS
Chapter I Introduction
1.1 Background
1.2 Introduction to websites
1.3 Objectives of the websites
1.4 Limitations of the study
Chapter II Methodology
2.1 Sources of data
2.2 Process of buying goods
2.3 Modes of payments
Chapter III SWOT ANALYSIS
Chapter IV Conclusion and Recommendation
4.1Conclusion
4.2 Recommendation
References
Annexes
Annex 1: Questionnaire
Annex 2: Photographs

CHAPTER I
INTRODUCTION
1.1 Background
With the speed of technological advancement in 21st century, there is development
of ecommerce. The research is conducted about the online shopping trend which is
spreading throughout the world using various shopping applications. One of the
earliest form of trade conducted online was IBMs online transaction processing
developed in the 1960s.
online shopping is the process of purchasing products by using electronic medium
where customer is connected to seller via internet .for instance smartdoko is an
online shopping destination in Nepal offering wide range of products where the
customer can purchase the product in a click rather than reaching to the shopkeeper
. smartdoko has been operating since two years.smartdoko discourage order via
social medias instead it ask for sign up to keep record of product order.the main
target of smartdoko is to provide digital supermarket in Nepal.
1.2Introduction to website
SmartDoko is an online shopping Destination in Nepal offering a wide range
of products whereby the customers can enjoy a hassle-free purchase of products
which is now just a click away from reaching to their doorsteps. Smartdoko has
over 18 product categories,including numerous sub-categories where customers
can easily shop products ranging from mobilephones,electronics,fashion
items,food&beverages and many more.

1.3 Objectives of the websites
 To bear an unbeatable price.
 For prompt delivery
 To provide wide selection of products
 To provide strong distribution channel
1.4Limitations of the Research
Having a research, facing new peoples of varieties of nature isn’t an easy task so
there were many limitations of study during our research. Some of those
limitations are enlisted below;
1. Few of the staff whom I interviewed weren’t co-operative and supportive.
2. The site was too far from our starting point, so we were already tired while
reaching there.
3. They do not provide us sufficient information as we need.
4. It was difficult for us to communicate with them.

Chapter II
Methodology
Methodology implies the basic research method to be carried out through the entire
study. Methodology is the important part of the research study. It includes nature
and sources of data, process of buying goods, and terms and condition of payments
modes.
2.1 Sources of Data:
Methodology can be a different every research is based on data which is analysed
and interpreted to get information. Data sources are broadly classified into primary
and secondary sources of data. We have used both types of methods i.e primary
and secondary sources of data for our research study. Primary sources of data in
the sense that we visited the office to collect direct information which is first-hand
information along with this we have used secondary sources of data to collect
information Google , websites , Facebook e.t.c.
2.2 Process of buying Goods:
The process of Buying goods From the Website are as follows:
Step1: At First you have to login or create a account.

Step2: you have to select the category of the product that you are searching for.

Step3: After selecting the product,you have to add that product in the Cart.

Step4: When you add the product into cart , you have to press the ‘Confirm’,fill up
the required form and select the ‘mode of payment’.

Step5: Here, the final confirmation is needed to be done,to check the detail
information about the order.

2.3 Mode of payments:
The payment mode choose by smartdoko is according to the convenience odf
clients. They have offered various payment modes i.e.esewa,cash on delivery ,debit
card ,credit card etc. Though payment should be made as per agreed policy of the
shopping site.
Cash on delivery: It does not ,matter if there is no debit card or credit card .one
can use cash on delivery to purchase the goods.
Credit card machine: The delivery person carries the credit card machine ewith
him .the person who have credit card can make payment through credit card.
Esewa: Esewa is also the online payment system where customer should make
payment by transferring fund to the account of shopping site.

CHAPTER III
SWOT Analysis
3.1 Strengths:
Followings are the strength of smartdoko:-
 Smartdoko easily functions in mobile or desktop without any problem.
 Smartdoko offers regular and express delivery options within the
Kathmandu valley as well as outside.
 Customers can earn points on every purchase which can be used to buy from
the entire range of products .
 Smartdoko has over 4500products with new products being added everyday.
 The website also provides the Privilege to compare the products.
 Along with ‘cash on delivery’ , Smartdoko has also come up with ‘Card on
delivery’.
3.2Weakness
Followings are the weakness of smartdoko:-
 As Comparison with other online website products,I found smartdoko a
little bit expensive.
 Even after you purchase the product it still shows you the pending deleivery
status.

 I didn’t get any e-mail by the website after placing the order.
3.2 Opportunities
Followings are the opportunities of smartdoko:-
 It could operate more smoothly using the new computers available in the
market.
 It could grab more opportunities by making commercial linkage with
government.
 It could manage its operations by upgrading version of its server.
 The increasing online advertisement in various social media such as Facebook,
Instagram etc. has helped smartdoko to increase its customer’s base and market
coverage.
 Smartdoko has used search engine optimization to its great effect but still it has
the potential of expanding on search engine optimization by incorporating
more key words to its repertoire.
 Smartdoko has chosen the untapped area of market through internet to build
strong sales and promotion.
3.3Threats
Followings are the threats of smartdoko:-
 There is a frequent change in the technology of hardware and software
infrastructure . so lack of adequate hardware and software could be threat in
its overall operations.

 There are lots of competitor online companies emerging providing similar
services as Daraz.
 Viruses is being more powerful due to technological advancement. It is
becoming difficult to deal with.
 Lack of internet access all over the country and also People still do not trust
the online payment fully because of online frauds.
 The customers using e-commerce are well-informed about the price and
quality and compare it with other online store hence crating more
competition.

Chapter IV
Conclusion and Recommendation
4.1 Conclusion
Technology has made significant progress over the years to provide consumers a
better online shopping experience and will continue to do so for years to come.
With the rapid growth of products and brands, people have speculated that online
shopping will overtake in store shopping.
Online shopping is a different experience and you can make the shopping
creative over the internet as you get used to it.There can be lot of apprehensions
about online shopping when you get in to it for the first time. While shopping
with the smart doko variation of the products made easy to pick up the product
as per the choice .Since smartdoko is the Nepalese shopping application it
provides short span of time to deliver the products.The payment method is
according to the convenience of consumers and it provides free home delivery
inside the ringroad area.
4.2 RECOMMENDATION
1. Use of tracking system can be done because it normally takes between two
to seven days to receive the orders. So if customers can track the where their
order have reached customer can trust on the delivery of the products.
2. Digital wallet, digital cash could be introduced for payment system.
3. Advance security system like digital signature, digital certificate can be used
for making secure transaction.

References
 https://smartdoko.com/
 https://www.revealnepal.com/top-10-online-shopping-sites-in-nepal/
Annex 1:
Questionnaire
Annex 2:
Photographs