Risk Assessment of BBC's Digital Media Initiative Implementation

PROJECT RISK
MANAGEMENT

Abstract
BBC was involved in a major digital media initiative fiasco and in this report the IT system of
the company was evaluated along with giving appropriate analysis. The aim of the DMI
Implementation will be evaluated and the factors that led to the failure of the implementation
will be analysed. The risk factors will also be determined and appropriate monitoring and
evaluation techniques that could have be used will be ascertained. A project risk management
plan will be developed accordingly.

Table of Contents
Abstract............................................................................................................................................2
INTRODUCTION...........................................................................................................................4
Aims and Goals............................................................................................................................4
Retrospective Research................................................................................................................5
Risk Management Methodology Adopted...................................................................................6
Internal and External Context......................................................................................................7
Risk Assessment..........................................................................................................................8
Risk Analysis ..............................................................................................................................8
Stakeholder Register..................................................................................................................10
Monitoring techniques Applied on Project................................................................................12
Risk Treatment Schedule and Plan............................................................................................14
Risk Action Plan........................................................................................................................16
Discussions and Recommendations...........................................................................................18
CONCLUSION..............................................................................................................................19
REFERENCES................................................................................................................................1

INTRODUCTION
BBC i.e. British Broadcasting Corporation is a major public service broadcaster and is
one of the oldest broadcasting organization as well (Hearn, Swan and Geels, 2019). In the year
2008, BBC decided to launch a digital media initiative under which the production process was
intended to be modernised and a connected production medium through digitalization was
intended to be implemented.
Ashley Highfield, director of BBC decided to implement the scheme of DMI and
approved the funding of £81 million. The project was outsourced to another technology service
provider Siemens and it was expected that the cost would be reduced by £18 million (Digital
Media Initiative, 2019). However, the contract became too expensive because the cost was rising
and the number of technical problems were also continuously increasing (BBC's Digital Media
Initiative failed because of more than poor oversight, 2015). This caused BBC huge losses and
when a new DMI plan was formulated, it was again rejected by the BBC finance committee and
it was furhter critcised by the National Audit Office. This made BBC again outsource the entire
project to 3 IT companies i.e. Computacentre, Meidasmiths and Vidispine but ultimately the
project was cancelled in the year 2013.
This inefficient applicability of the DMI led to huge losses for the company and the
project was declared to be a complete failure (Kelly, 2019). In the current report, the risk
assessment will be done on the basis of PMBOK methodology and this will help in controlling
and determining the risk factors that are associated with the organization. This will help in
identifying causes behind failure in the DMI system implementation and the entire project risk
assessment will be detailed in the report wit adequate conclusion.
Aims and Goals
The DMI implementation by BBC was done so that the entire system could be digitalised and the
operation of BBC could be streamlined towards a tapeless and better workflow. Therefore, the
decision to implement DMI and its subsequent failure will be the main aspect of analysis in the
report. The major aim of this report will be to identify the causes behind the project failure and
why the DMI system i.e. the digitalization project implemented at BBC Corporation became
redundant and could not achieve the objective behind it (Chowdhury, 2019). The factors behind
the increased cost that was caused will be analysed and interpreted in the report. The objectives
can be categorized in the following points:

 To identify the issues that the BBC Corporation is facing due to poor DMI
implementation and remove them.
 To minimize the increasing costs and the rise in technical problems.
 To encourage correct cost estimation so that chances of over-budgeting could be
minimized.
 To verify what are the exact deliverables and plan accordingly so that the objective can
be achieved through DMI.
 To minimize the impact and consequences of this DMI failure on the organization.
Retrospective Research
In the year 2008, BBC decided to modernize their system and move towards a more
connected and tapeless system and for this purpose, the Digital Media Initiative was developed
by the director of BBC Ashley Highfield. With this objective, the DMI programme was given to
Siemens by passing the budget of £81.7 million but it was discovered that the cost for
implementation of DMI was exceeding and the objectives were not being met exactly. i.e. the
requirement of the BBC with this plan was not being exactly delivered by the project that was
being implemented by them (BBC's Digital Media Initiative failed because of more than poor
oversight, 2015). Due to this, the BBC incurred an estimated loss of £38.2 million out of which
£27.5 million was received as a settlement from Siemens and the DMI project was cancelled
with them.
After the cancellation of the project with Siemens in year 2009 and facing criticism from
the National Audit Office, BBC brought the DMI project in-house and rebranded it as Fabric.
However, it was soon discovered that the major purpose for which the programme was being
implemented i.e. to support the relocation of the production house to Salford in summer 2011
could not be done because the programme would be delayed beyond autumn 2011. The planning
maps lacked any clarity and were largely superficial without any depth that caused confusion and
complexity in the work that BBC was doing to implement DMI (Digital Media Initiative, 2019).
Such rising costs and failure to meet the user expectations led to decline of the confidence of
user and this was further strengthened by the enormous problems that the company faced while
covering the death and funeral of Margaret Thatcher in the year 2013 where BBC failed to
transfer footage in the digital format.

The entire project of DMI was called off in the year 2013 by the director-general of the
BBC and the chief technology officer of the BBC was suspended after the external investigation
of the entire DMI project was conducted and NAO, after its enquiry, labelled the project as
complete failure and the loss of entire project was estimated to be a gross £125.9 million (Digital
Media Initiative, 2019).
Risk Management Methodology Adopted
In order to analyse the risk associated with the implementation of the DMI project that majorly
occurred in the BBC Corporation, a risk examination process is conducted under which all the
aspects related to cost, time taken etc. are analysed and the budget as well as the estimated
completion time is analysed and evaluated (Robinson, 2019). The most significant contributor in
the risk management process is the risk register and the hazard register that is prepared for the