Integration of CRM and Human Involvement in Cyber Attacks

PROJECT TASK
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Table of Contents
TASK 3...........................................................................................................................................3
Integration of CRM................................................................................................................3
How CRM work?...................................................................................................................4
Advantage of CRM.................................................................................................................4
TASK 4...........................................................................................................................................5
Human Involved.....................................................................................................................5
Recommendation....................................................................................................................6
View Point..............................................................................................................................7
REFERENCES................................................................................................................................8
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TASK 3
CRM software is the best way through which Bob can overcome the variety of the issue
which is faced by the mechanic in the organization. As customer relationship management
software as the name suggest will help the Bob in maintaining good sort of relationship with the
customer in the market. CRM software used to keep track of customer of the organization. CRM
is defined as a integrated data driven software which help company in interacting with different
customer of the business. It generally used to offer variety of the feature for the business that is
customer relationship, track sales leads, marketing and pipeline and actionable data (Santouridis
and Veraki, 2017).
Integration of CRM
There are many different way through which organization can integrate different CRM software
system in the organization. Some of the tip which Bob has to make sure at the time
implementation of CRM in the organization is as follows:
 Ensure top management Buy in: Bob in the organization has to make sure that not only
him but all employee in the organization should be allowed to use the Software in the
organization. As CRM project generally involves all parts of an organization.
 Appoint the user: After that Bob has to make sure that he used to select the best
employee out of all the four who can manage the software efficiently in the organization.
It will help the Bob in getting more efficient knowledge about the situation of different
customer in the organization.
 Setting up of Guidelines: After that individual has to make sure that they usage different
type of guidelines in the organization, which has to be followed by all the employee in
the organization so that they are able to carry out the different operation of CRM very
efficiently in the organization.
 Offer Sufficient training: Bob in the organization has to make sure that all the
employee in the organization are getting sufficient sort of the training in the organization
to carry out different operation of CRM in the organization. As there will be variety of
different task which will be demanded by the CRM software from different employee. So
it is better for them to have good idea about the software.
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