Contemporary Issues Faced by Line Managers in People Management Process

Project

Table of Contents
INTRODUCTION...........................................................................................................................1
Contemporary issues faced by line manager while people management process.......................1
Knowledge, behaviours and skills required to be in an effective people manager......................2
HR process that underpin management for effective performance management (500)..............4
Recommendations............................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
This report gives a brief analysis of management of people in the company with the suitable and
effective measures. If the company is not able to come up with techniques and standards then
they won’t be able to survive in the market. This is why management of people is considered as
necessary and crucial aspect. It also highlights the issue and impact that covid-19 has left on the
business of travel and tourism because of which the sector of hotels is suffering to survive in the
market. Marriott International, Inc. is an American multinational diversified hospitality company
that manages and franchises a broad portfolio of hotels and related lodging facilities. This report
highlights on the issues such as the impact of decisions of line managers in the aspect of process
of managing the people of the company. Knowledge, skills and behaviours that makes the
manager of the company effective for them. Process of HR that emphasizes on management of
performance. Other than this there are various factors which have been highlighted as they are
considered to be important. This report emphasizes the importance of leadership and motivation
which helps the business to make protocols and standards up to the conditions and demand in the
market (Liao and Ai Lin Teo, 2018).
Contemporary issues faced by line manager while people management process
Retailers of UK are the one who got affected the most and hospitality sector is one of the main
sector that also got affected. In regards to Marriott hotel it can be said that line manager is facing
several problems due to this pandemic covid-19. Some main problems that line manager are
facing include:
Retention of employees: It is one of the other main issues that is also known as talent
management. Due to some factors and lack of effective working environment, employees are less
likely to stay with the company. Line manager is facing problems in making employees aware
about effectiveness of their strategies and retaining them. One of the other main reasons that
have been found is work load or lack of health and safety at -working environment due to covid-
19. Due to Covid-19, everyone wants to be safe and working at place that follows all guidelines,
safety tools and other equipments (Ferdian and et.al., 2020). So, it is important for line manager
of focusing on this area for accomplishing goals and increasing staff retention rate. For retaining
employees line manager require implementing effective policies and theories like democratic
leadership, motivational theory and others.
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Employees’ relationship: It is found that due to covid-19, people are not allowed to gather at
one place and because of this, employees face problems in sharing their views, information’s and
needs with line manager. Due to lockdown and covid-19, this hotel cuts down some jobs and it
affected relation of employees with line manager. Now after becoming situations normal to some
extent, hotel is facing problems in employing existing skilled workforce. Communication is one
of the main reasons behind it. It has changed the way in which line manager used to
communicate and interact with all of its employees (Lee, Kim and Kim, 2019). It creates barriers
and miscommunication that increases conflicts and it becomes reason of poor relation. Company
can focus on communicational and leadership style for listening needs of employees and sharing
information.
Adapting to innovation: It is other main problem because several changes happen in business
environment and due to all these changes employees face problems as they have to change their
ways of performance. Due to several changes like climate change, employees are bound of
working from home, remote working and bringing some innovative ideas. Due to resistance of
employees, line manager facing problems in adapting to innovation within business and this
problem is directly affecting its performance and overall productivity. Due to lack of innovation
and creativity, hotel is facing problem in being in the competition and attracting customers. So,
in this regards it can be said that company can make use of change management theory like
McKinsey 7 S change management and can also focus on motivational theory for motivating
employees towards adapting changes and bringing innovation (Al-Ali and et.al., 2017).
So, from the above discussed all contemporary issues that line manager of Marriott hotel is
facing it can be said that it mainly requires focusing on motivation and communication with
employees.
Knowledge, behaviours and skills required to be in an effective people manager
For becoming an effective people manager for recruiting skilled workforce, motivation, training
to employees and retaining them they require having some skills like:
Motivation: An ability to motivate employees is one of the main key of success of business and
improved productivity. It is found from above discussed issues that line manager require
motivating employees for increasing staff retention rate and making them able to adapt changes.
When employees get whatever they want and for what they are doing job, then they become
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