This report analyzes the contemporary issues faced by line managers in the people management process and provides recommendations for effective performance management. It discusses the impact of COVID-19 on the hotel industry and emphasizes the importance of leadership, motivation, and communication in managing employees. The report also explores the knowledge, behaviors, and skills required to be an effective people manager. The HR processes of performance management review and 360-degree appraisal are examined, along with recommendations for Marriott International, Inc. to improve its business strategies and attract more customers.