Evaluation of Management and Leadership Skills in the Service Sector

Project
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Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 3............................................................................................................................................3
P5 Evaluate current management and leadership 'Hard' and 'soft' skills by using examples in
service sector...............................................................................................................................3
P6 Discuss future management and leadership skills in service sector and way to it achieved
them. ...........................................................................................................................................5
TASK 4............................................................................................................................................7
P7 Compare and contrast different kinds of service industry organisations change
management system and leadership in implementing change....................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11
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INTRODUCTION
Leadership and management terms often consider synonyms of each other, it is very
much potential to understand that leadership is core of effective kind of management. As as core
of management, potential leadership focus on building environment in which every personnel
can get the opportunity to prosper and develop oneself capabilities (Weiss, Tappen and Grimley,
2019). Leadership refers to potentiality to influence and drive efforts of group for accomplishing
organisational goals and objectives. Respective report is based on the Marriott Hotels is an
American multinational diversified hospitality organisation which manages and franchise broad
portfolio of hotels and other related lodging facilities. Respective report is based on the current
management and leadership hard and soft skills. Further it includes future management and
leadership skills and way to achieve the same. Finally it includes comparison and contrast in
differ service industry in organisation regarding change management systems and leadership.
TASK 3
P5 Evaluate current management and leadership 'Hard' and 'soft' skills by using examples in
service sector.
In an organisation, whether one is office manager or project leader it is very much
important to have the Hard and soft skills assist to interact with employees or within the team
members (Qiu and et.al., 2019). In dynamic business world, it is very essential to develop
respective kinds of skills in order to remain competitive in marketplace. Here are potential kinds
of Hard and soft skills in context of management and leadership.
Hard skills:
Hard skills defined as the specified information and knowledge that are acquired by using
education or training (Shamim, Cang and Yu, 2019). In context of Marriott hotel their
management and leadership Hard skills are as follows:
Hard skills of Management:
There are no. of Hard skills potential for service industry in order to serve consumers in
best manner are as follows:
Computer technology: In today's business world, all employees must required the basic
knowledge of computer technology and many organisation demand candidates to apply for
technology based platforms. In context of Marriott hotel they required computer knowledge in
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