Impact of Working Odd Hours on Work Life Balance in Offshore Service Centre

To assess the impact of working odd
hours on the work life balance in offshore
service centre

Table of Contents
CHAPTER 1: INTRODUCTION....................................................................................................3
Introduction............................................................................................................................3
Background.............................................................................................................................3
Research question...................................................................................................................5
Rationale.................................................................................................................................5
Research Structure..................................................................................................................6
Purpose of the research...........................................................................................................7
CHAPTER 2: LITERATURE REVIEW.........................................................................................9
CHAPTER 3: RESEARCH METHODOLOGY...........................................................................18
CHAPTER: 4 DISCUSSION.........................................................................................................29
RESULTS-4000.............................................................................................................................58
CONCLUSION..............................................................................................................................65
APPENDIX....................................................................................................................................70
Questionnaire........................................................................................................................70
REFERENCES..............................................................................................................................73

CHAPTER 1: INTRODUCTION
Introduction
Offshore service centre is those which are situated outside the country. The employees
who are working odd hours in the offshore service centre have to face various problems and they
feel depressed. It also leads to increase in employee turnover for the company due to working in
the odd hours. In this research, it will provide understanding about the impact of the working odd
hours on the work life balance for the employees working in the offshore service centre. The
research will include the literature review which will assist in identifying the views of authors
regarding this problem. It will include the research methods for conducting this research in the
effective and efficient manner. This research will include, the discussion on topic in which it will
take into considering views of different authors on the basis of which the solution to the
problems will be identified. The research methodology will be used for conducting the research
through which the information regarding research topic will have identified through the different
sources and will be analysed by using the techniques.
Background
The employees face various problems which influence their life and also, they feel
demotivated and thus lack interest in working in that type of company. People working in
offshore service centres are not able to enjoy their personal life and hamper the mental condition
of the person and they are not able to reduce their fatigue level. To assess the impact of working
odd hours on the work life balance in offshore service centre topic is chosen for the research
because it will help the company which are located in offshore to identify the factors which
affect their work life balance. This research will help in understanding the problems which are
associated with the companies which are situated at offshore. It will provide understanding of
the impact of working odd hours on the employees working in offshore service centre which will
assist in identifying the ways to improve their satisfaction level and provide ways to motivate the
employees to work in odd hours.
Due to this reason, there are differences in the working hours. The topic is regarding the
problems which are being faced by the employees who are working in offshore service centre
due to which their mental and physical health is affected to the great extent. This topic is

important because there have been increase in the employee turnover for the firms which are
working as offshore service centre and in order to provide them with the solution regarding this
problem this research will be conducted. The topic is related to impact of working odd hours on
the employees which means the employees who are working more than the specified hours
which affect their work – life balance as they are not able to perform their different activities due
to working in the offshore service centre. The research will help in understanding the factors
which have their great impact on the work – life balance of the employees working in odd hours.
With the help of this research, the offshore service centre will be able to identify the reason for
the demotivation to the employees and can adopt the various motivational strategies which will
helps the firm in motivating the employees to work in offshore service centre and provide them
with the time to balance between the work and life.
The Employees working odd hours have to face various problems which have a great
impact on their mental health due to which they are not able to concentrate on their work. With
the help of identification of the factors which have a great influence on the employee satisfaction
level then the firms involved in offshore business will be able to understand their employees
concern on the basis of which they will take to motivate the employees. This topic is important
for the research studies which will help the firms and the researcher to identify the challenges
and the factors which are associated with the odd working hours and their impact on the
employee’s satisfaction level. The shift work increases the chances of having the mental
problems to the employees. The organisation with the help of identifying the impact of working
in the odd hours will be able to make modification in the time for working hours in order to
motivate the employees to perform their job activities and have a balance between their work and
life. Due to which the employee turnover of firm will be reduced. It can be by taking steps in
order to motivate the employees to retain them in business for the longer period.
Aim: To assess the impact of working odd hours on the work life balance in offshore service
centre.
Objectives:

 To analyse the issues faced in working during the odd time.
 To investigate the specific impact of odd hour work on the work life balance of
employees
 To determine ways in which the negative impacts of odd – hour working can be reduced
Problem statement: Research will analyse the impact of working odd hours in the work-life
balance of employees. It will also provide the details related to negative impact of working in
odd hours.
Research question
 What is the impact of working odd hours on employees working in an offshore service
centre?
 How the specific impact of odd hour work on the work life balance of employees?
 What are ways in which the negative impacts of odd – hour working can be reduced
Rationale
The main reason for choosing this topic is that it is important for the academic career.
Moreover, this research will help in understanding the factors which have a great impact on the
work- life balance of employees. The firm with the help of reasons for conducting this research
is that it will help companies which are located on the offshore and perform the different
activities of organisation. This research will assist in getting better understanding of the topic
relating to the odd working hours which have a great influence on the employees working in the
offshore service centre. The reason for conducting this research is that it will be useful for the
other researchers who are conducting the research on the same topic and will be useful for the
companies to take steps on the basis of research conducted on the topic. The Researcher with the
help of this research will be able to gain knowledge and understanding of the working odd hours
at the offshore business. The main reason for conducting this research is that it will be helpful for
the companies involved in the business of offshore service centre.
Research Structure
Chapter 1: Introduction:

In this chapter it has provided information regarding the research Background which has
stated about the impact of working odd hours on the work- life balance of the employees. It has
stated the aims and objectives regarding the topic on the basis of which the whole study will be
conducted. It has provided that the employees working in offshore companies have to face
various problems due to odd working hours they are unable to balance between their work and
life which affect the mental as well as the physical health of the employees. Moreover, it has
provided understanding about the research for conducting the research which is to prepare for the
academic papers and also to provide information to other researcher as well the companies to
provide knowledge about the problems which are being faced by the employees working in
offshore companies. With the help of This research the employees working in the offshore
companies will be able to get the knowledge of the factors through which they can balance
between the work and life which will assist in motivating them to perform their activities in the
effective and efficient manner to achieve the goals and objectives of the firm. The topic chosen
for the study is useful because it will help in understanding the factors which affect the employee
satisfaction level which are working in the offshore companies.
Chapter 2: Literature review:
In accordance with this chapter, which is comprised of all the information, arguments,
debates and critical ascertainment over the research issues. There will be influences of
viewpoints., opinion and behaviour of various authors regarding the research issues. Thus, it is
entitled with the secondary data base such as books, journals, articles and previous researches. It
helps in defining the current market scenario as well as current state of operations implicated by
any concern. The critical analysis on several facts and issues would have discussed which would
bring adequate ascertainment over the issues which are required to be considered to have validate
analysis over the facts.
Chapter 3: Research Methodology:
As per determining a structure which is required to be followed under the research such
as philosophies, approaches, design and types. Along with this, it also comprised of the
information based on the data collection techniques that has been implicated by firms. Similarly,
there has been analysis over a determined technique for sample which are to be tested and
examined to have effective outcomes.

Chapter 4: Data collection and analysis:
The precise number of members which would have been selected by scholars in relation
with analysing opinion, views, behaviours of individual which were beings examined. The
selected sample size would be examined in accordance with analysing the reviews that helps in
drafting a validate conclusion to the research issues. The graphical presentation would be
adequate in relation in analysing the majority of opinion as well as the major issues which are
required to be undertaken in the study.
Chapter 5: Recommendations and conclusion:
In this last chapter of the research which is based on the outcomes, observations and the
knowledge gained by the researcher in the entire project. However, it should bee effective in
summing up the literature reviews, outcomes through primary and secondary tools to conclude a
validate ascertainment over the outcomes.
Purpose of the research
The main purpose of the research is to help the offshore service centre to provide
motivation to the employees in order to assist them in improving their satisfaction level by
providing a balance between the work and life. It will assist in influencing the employees to
perform their job activities in a better way. The companies involve in offshore service centre will
be benefited by this research because it will provide them knowledge and understanding about
the factors which affect the employee satisfaction level. The firm by using this research, can
implement the way through which it will be able to motivate the employees in the offshore
service centre which will helps in retaining them in the business for a long run.

CHAPTER 2: LITERATURE REVIEW
2.0 Introduction
As per the views of the Ghauri, Grønhaug and Strange, (2020), the work life balance has been
the balance which is created to make the people more level of satisfied about having their coin
making between the work life’s and leisure in perfect manner. there is the need to have the
essentials level of balances to be created with the organization along with workers. On the other
hand, contradicted that’s statements as the world life balance have the initiatives taking in
regards to their different benefits, policies and programmes which is helping out to make the
creation of the better balances between the sated demands and the jobs a healthy level of
management. According to the view of author Wagner, Kawulich and Garner, (2019), if
employees are satisfied, this assists them in increasing productivity as well as flexibility. On the
other hand, there are various benefits of work life balances like for example employee stays
motivated and the impact of this is healthy and motivates employee along with making the
proper skill enhancements’ and improved performances. The author also stated the negative
impact in term of the companies which have the inclusions of high turnover as making the
involuntary changes in careers which is term of the work life balance. It is important that the
employees should be provided with a positive environment in order to reduce the problems
which are affecting the work – life balance of the employees.
2.1 Offshore jobs
As per the Skarbek, (2020) offshore jobs have the relocation of the business process which is
one country to another which is typically an operational process such as the in term of
manufacturing or supporting processes. This have been typically making the business taking the
state government as employing he offshoring. On the other hand, the Tracy, (2019) have
constricted in term of telling the basic differences in the onshore in taking the place at the
company sites and offshore. According the view of the Nielsen, ed., (2019), to main the major
requirements to be competent employees in the term of sufficient physical conditions as taking
the rotational method. On the other hand, this have been constricted in term of the caring the
dangerous taking the high level of salary and hard-won experiences with it. The modern taking
the offshore industrious have to make the security grades with the oil recovery and fluid