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Proposed SLA. Summary of proposed SLA • Hello! Everyone

   

Added on  2023-03-30

8 Pages444 Words76 ViewsType: 76
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Proposed SLA
Proposed SLA. Summary of proposed SLA • Hello! Everyone_1

Summary of proposed SLA
• Hello! Everyone, I would like to present the Service Level
Agreement (SLA) that have been designed for the
utilization of ABC Pty Ltd.
• The SLA is usually a specific contract that exists between
the providers of the service and the internal as well as
external customers.
• This agreement defines the fact that the services provided
by the service provider to customers would help them in
furnishing along with defining the service standards that
the agreement would be meeting.
Proposed SLA. Summary of proposed SLA • Hello! Everyone_2

Summary of proposed SLA
• This agreement discusses regarding various aspects that
it consists including SLA Service Description
• This is divided into duration of the contract, areas of the
support, methods as well as levels of support, hours of
support, definition of the priority levels and some more.
Proposed SLA. Summary of proposed SLA • Hello! Everyone_3

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