Opportunities for Service Improvement in Public Health Services: A Case Study of Wellness Centre

This study explores the opportunities for service improvement in public health services, specifically at the Wellness Centre. The study focuses on the implementation of electronic health records and the use of the Kotter 8 step change model to manage the change process. The report discusses the strengths and weaknesses of the change process and provides recommendations for improvement.

Identify a public health service
either from the literature or
from personal professional
experience where there is an
opportunity for service
improve

TABLE OF CONTENT
INTRODUCTION............................................................................................2
DISCUSSION.................................................................................................3
Kotter 8 step change model..........................................................................................................4
IMPLICATIONS.............................................................................................7
Main strengths and weaknesses of change process for opportunities towards service
improvement through change procedures....................................................................................7
Recommendations for improvement in change process for opportunity to deliver change
optimally......................................................................................................................................8
CONCLUSION...............................................................................................9
REFRENCES...............................................................................................10

INTRODUCTION
The public services in professional healthcare organization plays crucial role for
improvising extensive opportunities in service improvement. Varied public healthcare services,
extensively plays crucial role to further ideally improvise extended criteria and optimum
knowledge oriented priorities actively. Zambia aims to bring new public healthcare services in
organizations, within healthcare development actively by implementing new goals and
developed rise rapidly. Public Health services, within varied competitive goals plays keen role
to improvise patient’s wellness and determine untapped paradigms for ideal management.
Healthcare improvement, within organizations plays essential role to improvise extended criteria
diversely and advance on scope among working procedures to enhance criteria. Study will
determine public health service improvement procedure, change motivation and further extended
implications which have to be analyzed on towards optimum functional goals. Zambia aims to
further bring on best public healthcare services, and advance up technologies and mechanism
towards determined paradigms growth functionally for improvising patient’s wellness.
The wellness center, within Zambia is one of the best public healthcare organization
where patient’s healthcare services, are organized towards better specific healthcare services. It
aims to further implement electric health recorder, and improvise its extended services for all
patients within healthcare organization (Harrison and et.al, 2022 Hughes, 2022). By
implementing new electronic health record machinery, extensive diversified scope for improved
on further extended domains. Study will identify change implementation procedure in Wellness
Centre organization, based on healthcare organization goals within long term paradigms actively.
Report within this study will explore successful completion of change, and opportunities
towards extensive changes diversification for developing optimum growth based on improved
functional abilities. Study will further also explore keen vision, changes and extended
recommendations to improvise change procedure for healthcare organization. Varied healthcare
services within public functional standards are found to be essential, where implementation of
new technologies and further extended diversity has pivotal role (Moedritsche and Wall, 2022).

Wellness center significantly aims to improvise on ne technical goals, based on faster adoption
of new technologies and wider optimized wellness paradigms innovatively. Study will explore
importance of change management, technical working scope for strengthened improvement in
services within healthcare paradigms on longer extended domains. Professionally wellness center
services, delivery primitively demands company to improvise on operative growth for
determined wellness criteria among patients.
DISCUSSION
Implementing electronic health Record, is one of the most specific and essential
healthcare service improvement that has to be worked on within existing healthcare services at
Wellness Centre organization. The change opportunity for service improvement, holds huge
importance within recent time to enhance primitive diversification benchmarks and bringing
successful change in competition delivery goals profoundly. Implementing change in availability
of electronic health record, will enable to enhance productive vision and ideally shape up
technical vision to improvise diverse scope for handling patients (Stacy and Davidson, 2022).
The initiation for change and managing untapped growth further will be done by Kotter
model of change delivery implementation, based on wider scale optimized practical growth scale
expansion. Implementing electronic health record, will enable change to be developed on within
healthcare services for patients and determine long term productive changes. It has been
observed that healthcare records are not properly maintained at present, where the Wellness
center organization has been facing issues due to wrong patients record within services. Also it
has been found that change model stages have to be worked on for integrating extended wellness
goals, based on determined criteria and productive determinants domains within longer time
period. Implementing electronic health record, plays keen role in improvising working
parameters to enhance technical change model functionally and implementing strategic
potencies. There are varied aspects connected towards change model procedures, based on
which new delivery targets have to be worked on for primitive engagement with specific
expertise related targets (Tuczec and et.al, 2022).
Kotter 8 step change model
Kotter Change model, can be analyzed to be one of the most specific and highly effective
change management model for creating awareness and change strategically implemented.

Implementing electronic health record, as new change within healthcare organization will be able
to advance up working procedures and limit chances of human errors which further builds
rapport on extent. Creating changes through stages, will enable long term wellness to be
implemented within procedural criteria and extended productive goals to be worked on for
strengthening vitality of decisions within longer time frame (Toor and et.al, 2022). Kotter change
model, will practically enhance criteria towards optimum developed decisions, and imperative
working growth to engage on towards health functional expansion. The change model steps are
as follows: Step 1 :Increasing urgency: Wellness Centre at this step will increase urgency, as
implementing electronic health recorder plays keen improtance as manual recording of
patients health standards is not effective. There is chance of error within mannual
records, which reduces professional fucntional record keeping among operations for
determined decline. The increased urgency, also further shed light on fact that
competitvely organisation has to adopt electronic helath record mahcinery for fastening
up services. By developing urgency and strengthening vision towards productive working
decisions, is one of the most essential parameter to improvise unatpped goals.
 Step 2: Building and guiding team : At this satge, Wellness centre will prioritize
extended motivation in building and guiding teams technically for imrpoved on
functional improvement. Electronic health record mechanisation will diverely enhance
wider scale optimse growth in building guided team, with trained professionals. Building
and guiding team, will open up new socpe for the Wellness Centre, to implement
motivation for extended time period and engage on strategic vision (Turne, 2022).
Investing on team for training towards new change effetcive implementation, will
determine untapped working growth to be correlated on and bring optimum functional
vision. Step 3: Developing vision: The Wellness Centre develops vision to enhance on
extended improvenent in implementing electronic health record facilities within patients
wellness services extensively. Also developing vision will enhance operative
improvement, to bring on competitive growth and motivated change for functional
strategic rise among technical changes. Building vision and developing rapport towards

extended paradigms innovatively, will create long term productive socpe for
strengthening implementation of electronic helath record.
 Step 4: Communicating vision: Wellness centre at this stage will communicate vision,
and enhance primitive creative involvement in extending untapped fucntional growth for
serving patients with best digital expertise. By organising further pace evolving, in
communication platforms employees will be able to enhance new scale imorovement in
change implementation towards extended diversified benchmarks (Unal and Teskereci,
2022). Technical communication towars change, and motivating towards multi platfrorms
functionally will develop extended rise on importance for engaged functional growth. Step 5: Empowering others: At this stage training will be given, mechanism fucntional
diversity will be involved on for strengthening rapid scale growth in empowering others
for primitive diversified benhcmarks. Implementing best electronic machine for record
handling, will enable new change to be developed on in motivated manner within
services for developing rapport in motivated teams. Empowering others and motivating
change strategically plays keen role, to motivate teams of professionals positively and
engaging towards untapped productive goals competently. Step 6: Creating quick wins : Wellness Centre at this stage will create quick win by
analysing quick improvement, and ideal specific functional goals by developing optimum
growth based on extending diversity. Also quick wins managememnt will primitively
open up socpe, for extended future decisions implementation and diversley enhancing
rapid working flexibility for change delivery growth (Tuczec and et.al, 2022). Creating
quick wins checkpoints, and building changes strategically develop analysed growth for
optimum criteria towards leveraged long term decisions. Step 7: Building the change steps: The wellness centre, builds new change steps at this
stage where new integrated diversification will develop enhanced growth for rapid scale
improvement in longer run. Also building new change steps in mechanims, will be done
by analysing feedbacks from patients andm professional doctors to optimise wellness
criteria goals. Building changes steps, and determining new embedding strategic goals
fucntionally enhances socpe towrads untapped growth paradigms innovatively.
Implementing electronic health recorder, will also primitively enable faster change
integration and collection towards gaining optimum divere steps worked on variedly.

 Step 8 : Embedding the change: Final change step is embedding change, and ideally
developing long term improvement in mechanism towards electronic helath record keeper
within patients services extensively. At this stage further diversified strength will be
prioritised on, to bring on productive overall change within faster digital record keeping.
Embedding changes and atatining feedbacks from people, will enable electronic health
record to be worked on productively on long term growth domains. Embedding long
term change, and visionally expnaidng competitve goals will enable to develop criterias
fucntionally for optimum profitability.
The change process will be initated and manageed through usage of Kotter 8 steps change model
practical implementation for attenting productive scale growth, fucntionally and engaging
towrads productive scale decisions. It can be analysed that The wellness centre healthcare
organisation, for improvising change process will strategically invest in new technologies and
further diversify machinery to electronically keep patients data. Also there is opportunity to
change wider scale advancement , in change porcedure for implementing new range of
procedures and harnessing creativ work advancement (Hamza and et.al, 2022). Improvement in
change procedures can be alo done within electronic helath record, to advance up procedural
growth for developing competent engagement within technology oriented procedures.
IMPLICATIONS
Implications of introducing strategic changes within model, can be done by bringing on
further extended procedural growth parameters and analyzing strengths, weaknesses within
varied parameters. There are more attached implications, towards developing varied
recommendations which have to be worked on for gaining stakeholders motivation. Change
implementation by Kotter 8 step model, demands significant importance and competent vision
towards gaining practical targets and developing rapport innovatively.
Main strengths and weaknesses of change process for opportunities towards service
improvement through change procedures
The Kotter change management model usage, has been found to be significantly essential
within bringing productive changes functionally and to harness competitive decisions to be taken
up. Opportunities for change, by bringing electronic health record machine will develop criteria
growth productively on untapped domains and functionally collaborate best techniques for

extended developed goals (Farrelly, 2022). Service improvement, in The Wellness Centre will
productively leverage engagement towards optimum criteria for optimum functional growth as
per new scale demands personifying importance. There is wide demand oriented pace, engaging
on towards developing electronic health recorder where change procedure will orient up new
profitability among operations.
 Strengths: Kotter change management model, will enable stages of change to be
successfully implemented for improvising functional vision and determined keen criteria
for competent working goals. The change model successfully has opened up scope
towards untapped new pathways, wider scale changes technical competencies and
engagement towards change implementation. Wellness center will also be able to grasp
faster competent engagement towards strategic decision, invest in new technologies
fruitfully and generate quality oriented outputs. Kotter change model holds huge
functional scope, for strengthening untapped goals and extending untapped decisions
expansion towards gaining wider scale decisions engaged on (Crowder and Hoff, 2022). Weaknesses: Kotter change model has time taking procedure, and complicated stages
towards bringing strategic changes in action actively for new decisions to be
implemented on. There is weakness of higher complicated decisions, less fluency and
extended rise on uncertain prospects for implementing electronic health record
systematically. New scale opportunity for change in services improvement, through
change procedure will enable to develop untapped business goals and deliver criteria
rapidly. By integrating extended new opportunities, and untapped technical strengthened
decisions better change model steps can be implemented on for optimum change
delivery. To bring changes hold huge importance, and can be only attained with specific
change oriented supervision for timely expansion within change and specific adherence
on new demands. Weakness of uncertain decisions, and less viable functional growth
towards optimum functional growth holds huge importance towards extended diverse
benchmarks.

Recommendations for improvement in change process for opportunity to deliver change
optimally.
The Wellness Centre for further bringing improvement in change procedures for opportunity,
to deliver change will have to be proactive to bring faster decisions as per specific priorities and
engage on technical growth domains (Corrao and et.al, 2022). Recommendations for
improvement in change process, for delivering changes optimally will be done technically by
introducing strategic new decisions and harnessing towards developed optimized wellness.
 For bringing best results from electronic health record new recommendations, new steps
have to be implemented such as bringing change procedural growth fundamentally and
extended development in electronic record machine. The Wellness center aims to further
bring on extended new change procedure by introducing change optimally, and
specifying untapped crucial determinants. There is more scope to further bring training
sessions, organize seminars and web courses for implementing motivated change
structurally within wider sale aspects innovatively.
 Change procedure in The Wellness center, further demands more authentic and
significant rapid engagement on varied scale paradigms about extended profitability as
per long term scale returns proactively. Implementing electronic health record instrument,
also demands new technical goals to be worked on and demands correlating on change
delivery strategically. To determine change practically, and technical scope practically
towards optimum goals further extended paradigms can be worked on within healthcare
services availability.
 To deliver change, The Wellness Centre has to also grasp focus on bringing productive
rise on working towards improved functional growth for change structure oriented
decisions. This further demands extended pace to bring wider scale operative growth on,
in placing electronic health record instrument into action (Buschow and Suhr, 2022).
CONCLUSION
The research in recent study has concluded that Wellness Centre to improvise healthcare
management aims to bring on electronic health record, for operative engaged diversity within
mechanism growth. Study summarized Wellness Centre implementation towards proactive
decisions for bringing change, by implementation of Kotter 8 steps of change where integration

towards proactive decisions plays crucial role. Implementing electronic health record,
functionally plays keen role for primitive motivation growth and strategic vision development
towards systematic management in healthcare services. Research in recent study has concluded
importance to bring change among operations, by training healthcare services among expertise
and also improvise wider scale goals rapidly into mechanisms.
Also research in recent study has summarized Wellness Centre proactive importance to
bring on change, and motivate groups for technical vision expansion The study also concluded
practical importance of strengths, weaknesses about change implementation within healthcare
services in organization and to evolve on towards engaged criteria towards longer scale
decisions. Study has concluded electronic health record, diversifies importance to bring on
engaged optimum pace where Wellness Centre aims to adhere towards engaged criteria. Further
change integration, will develop optimum about engagement towards change structural planning
and also adhering to bring rapid scale growth in working domains. The research also concluded
that Wellness center further advances scope, to bring new electronic health record service within
mechanism to harness fundamental change rapidly. Study also summarized that Wellness Centre
by evolving towards practical implementation of electronic health record, will be able to develop
optimum motivated workforce and engage on towards optimum feedbacks diversely. Research
in recent study also concluded that Wellness center further aims to develop primitive
engagement towards strategic healthcare management, importance relevant and for functional
rapid engagement based on determined goals within longer time frame.
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