This research project explores the impact of a global pandemic on the evolving role of public services in supporting vulnerable groups within society. It includes a literature review, methodology justification, and explanation. The study focuses on the NHS, UK, and identifies the role of public services in supporting vulnerable groups, the impact of the pandemic, the importance of collaborative public services, and innovative strategies to promote rapid change. The research methodology includes the use of positivism research philosophy, deductive approach, survey, and primary and secondary sources of data collection.