Management Problem Faced by Qantas Airlines: Decision Making and Problem Solving

Running head: DECISION MAKING AND PROBLEM SOLVING
DECISION MAKING AND PROBLEM SOLVING

DECISION MAKING AND PROBLEM SOLVING 1
Table of Contents
Introduction...........................................................................................................................................2
Overview of the Company.....................................................................................................................2
Management Problem............................................................................................................................3
Recommendations.................................................................................................................................4
Conclusion.............................................................................................................................................6
References.............................................................................................................................................7

DECISION MAKING AND PROBLEM SOLVING 2
Introduction
An organization has to face a number of problems related to the management of different
functions and aspects of the organizational management. The main problems that can be
faced by an organization are generally related to the financial management, human resource
management, operations management, and strategic management. These all aspects are the
essentials, which are considered, by the researchers and economists at the time of framing
various policies and decision-making. This report defines the most important management
issue faced by one of the topmost airlines of the world named Qantas Airlines. The
organization is working effectively in terms of profitability but now, it has to face some
issues related to the management of its human resources (Nankervis et al, 2016). Thus, the
report defines the main reasons behind such issues and recommendation that can be used to
eliminate such issues. The information contained in this report is derived from the
authenticated sources including the official website of the company, journal articles and
newspaper articles published in this regard. At the end of the report, a conclusion has been
drawn to provide an overview of the entire study and to develop an overall understanding of
the problem discussed.
Overview of the Company
Qantas was started in Queensland in 1920 and it is known as the second oldest airline in the
world. The name Qantas is officially derived from the Northern Territory and Queensland
Aerial Services Limited. Qantas started experimental Australia-UK service with the
association of Imperial Airlines in 1931 to facilitate mails and first passenger service started
from Brisbane to Singapore in 1935. After this, all the shares of Qantas was sold by Imperial
Airways to Australian Government. As a result of this, Qantas started to fly under the rights
of the government (Drew, 2011).
At present, Qantas is famous as a leading long distance airline around the world. It is also
considered as a true trademark of Australia. Qantas is providing its services in more than in
more than 47 countries with the help of 35,000 employees.
The main area form, which the company is able to generate revenue, is the passengers
traveling by air through the two airlines named Jetstar and Qantas. The company is also