Analysis of Qantas Holidays Thailand Trip Brochure based on Principles of Contract and Consumer Protection Law

Business and Law

Table of Contents
Introduction............................................................................................................................. 2
Identification of the key information given in the brochure....................................................3
Analysis of details in the brochure based on principles of contract law..................................3
Identification of legal issues in the brochure...........................................................................5
Identification of exclusion or limited clauses in the brochure..................................................6
Conclusion................................................................................................................................ 7
References................................................................................................................................8
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Introduction
A holiday package is advertised and sold by travel agents or tour operators which
include information about arrangements of transportation and accommodation of a holiday
plan. A holiday brochure contains thorough details about the holiday package such as
organised activities, hotel plans, rental vehicle facilities, and others. As per Kawashima
(2010), the culture of holiday brochure has gained popularity in past few years since more
and more people prefer to pre-book their holidays, and they like to know all the necessary
details about their trip. It contains detailed information regarding the trip, and the travelling
agent is required to ensure that the details given in the brochure are correct. The company
has to ensure that it complies with the regulations given by Australian legislation regarding
contract and consumer protection law. The purpose of this report is to analyse the holiday
brochure for ‘Qantas Holidays Thailand trip’. This report will evaluate the information given
in the holiday brochure and analyse various factors such as terms and conditions,
warranties, and details given by Qantas Holidays. This report will focus on identifying any
detail in the brochure which can be constituted as misleading, deceptive, bait advertising or
false representation. Furthermore, any exclusion or limitation clause given in the brochure
will be evaluated to understand whether such clause is valid.
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