Quality and Supply Chain Management Tasks 2022

QUALITY AND SUPPLY CHAIN MANAGEMENT

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Business operations of different companies in different industry....................................3
1.2 Process and lean techniques assist business operations...................................................4
1.3 Role of customer service in each organisation.................................................................4
TASK 2............................................................................................................................................6
2.1 Critically evaluate quality models and system.................................................................6
2.2 Use of quality models in different companies..................................................................7
2.3 Pros and cons of quality models.......................................................................................7
3.1 Supply chain theories and models and use of SCM in different companies....................8
3.2 Logistics impact Supply chain management....................................................................8
3.3 Requirements, risk involved and mitigating strategies in effective contracts..................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Operation management refers to a process of managing and monitoring production and
business operations of a company with the aim of attaining highest utilisation of resources from
available resources (Machado and et al., 2019). Primary purpose of operation management is to
reduce wastage and increase efficiency of employees simultaneously so that higher profitability
would be generated for an organisation (Park, Chang and Jung, 2017). For this report, Toyota
from Automobile industry, McDonald from Food industry and Marriott International from
hospitality industry is taken for consideration. Importance of lean and process techniques is
discussed and how it helps business operations to run smoothly is explained. Role of customers
and how it affects company’s business is also discussed. Besides this, different type of quality
models used by companies and how it assists them to gain competitive advantage over others
with its pros and cons is scrutinised. At last, supply chain and logistics importance in a company
is discussed and aspects which must be considered and monitored by company while finalising
their contracts with the contractors is explained.
MAIN BODY
TASK 1
1.1 Business operations of different companies in different industry
In an organisation, there are many types of business operations which runs simultaneously but
with the same purpose i.e., highest utilisation of available resources so that profitability would
increase. There are numerous number of business operations like Finance, Marketing, IT, MIS,
Legal, Operations etc (Odongo and et al., 2016). For instance, in Toyota, business operations is
to transform raw material or unassembled product of cars in to final product or car so that
customer can possessed it by exchanging them with monetary value. In McDonald, operations
role is to transform raw foods into final product so that it can easily consume by customers. Like,
for Hamburger, Tomato, Beef, Pork, Chilly, Burger etc is accumulated individually and then
with the help of employees and machinery, it is transform into Hamburger.
In Financial operations, role of employees is to get maximum return on investment which leads
to better profitability (Migdadi and et al., 2018). Like Marriot International finance department
role is to disburse expense budget by considering department’s necessity and work with the aim

of attaining surplus. In McDonald, finance department role is to decrease overall cost of the
product without comprising with the quality so that profit margin would be increased.
Customer Service business operations role in Marriot International is to resolve any query or
problem faced by customer by any means with the aim of maintaining customer engagement
experience higher. It is same in McDonald but the role is different as they have to understand
customer requirements and provides food or beverages by reducing their waiting time as high
quality and less waiting time retains customers for longer time thus higher profitability in the
future (Chen, 2019).
So overall, it can be said that all these business operations has same work in different
country and different industry as collective aim of it is same i.e., retain customers, increase
profitability and sustain in the market without losing market leader position.
1.2 Process and lean techniques assist business operations
Lean technique is a process of eliminating wastage of production by reducing uneven workloads
or overburden on employees and machinery. If properly implemented in a company then it can
create positive environment within company. Lean technique plays an essential role in the
success of Toyota as it assists them in reducing wastage by maximise utilisation. For instance,
production work is divided and set according to the efficiency of machinery and workforce and
then it follows till end so that no disturbance would be faced by them. Besides this, lean assist
Toyota in understanding customer buying behaviour and needs and then bring changes according
(Mostaghel and et al., 2019). For instance, Kaizen assist company to increase productivity, lower
down the production cost, shorter cycle time of production and increases quality of the product
so that customer experience engagement would be increased to a certain level.
Other process which assists company like McDonald to increase profitability is Just in
Time technique. For instance, if McDonald store requires inventory of 100 hamburgers raw
materials per day then it should be delivered before stores starts in morning so that inventory and
material handling cost would be eliminated thus increase in profitability margin.
1.3 Role of customer service in each organisation
Service provided by company to customers plays an essential role in the success of an
organisation as if negative or poor service is provided to them then they will shift their brand
preference to other company thus loss for them and vice versa. Various impacts which creates by
customers services in organisations is given below,