Quality and Value Management

This document discusses the importance of quality management systems in the construction industry and provides recommendations for implementing quality standards and procedures. It covers topics such as the quality manual, recommended approach, document control procedure, and more.

QUALITY AND VALUE MANAGEMENT
By Name
Course
Instructor
Institution
Location
Date

Introduction
The quality manual is basically a document that is required by the ISO9001 for quality
management systems. In fact, it is a top-level document which contains the description of the
quality management system of the organization. This particular document can be used externally
by the auditor and customers as well as internally by the employees of the organizations. In most
cases, good auditors will ask for the Quality Manual prior to his/her audit work so as to have
prior knowledge of the QMS of the organization. By checking at the Quality Manual that specific
expenditure by the organizations can be determined(O'Brien and Sarkis 2014).
Despite the fact that there is no formal system that is used to carry out the activities of the
improvement, the process is under intensive research. One of the key aspects that the system
seeks to address is the client’s access to the information before the commencement of the project.
It has been discovered that those projects that are properly planned usually take a short duration
to be implemented as opposed to those other projects that have not been properly implemented.
Resources are considered to be one of the success determinants for any project. Quality
management recognizes the fact that construction is a weak process as far as the handover
contracts are concerned(Norman et al.2014). As part of the quality standards compliance, it is
advisable that the company employs the procurement route of the design-build which basically
implies that it will carry out activities of the specification, budgets, planning, and
drawings(Dasarathy et al.2014).
Recommended Approach

Part 1
General Quality requirements and deliverables
Deliverable Quality requirements Quantifiable Criteria KPIs
Documents of
design AS 1100.301-1985
An error within 2
millimeters Periodic quality check
Specifications of
materials
AS 1684.2-2006 & AS
3959-1999
Buying from an a
accredited supplier
Absence of rejection
of material on delivery

Sustainability
Report of the
environment ISO 13153:2012
Buying from accredited
ISO supplier
Meeting energy
capture and storage of
150 watts per hour
Engineering report
Conformity under
Australian Building
Codes Board
Conforms to building
procedures in manual
Meeting Council final
inspection
Safety Fire
inclusions (AS 2118.1-1999)
Purchase from an
accredited supplier
Absence of recall of
fittings
The following sources of the information will be used in the determination of the quality of the
project.
 The risk register that includes WHS
 Assets of the organization
 Legislations of the industry
 Cost-benefit analysis
 Policies of the industry
 Factors of the environment
 Government legislation
 Requirements of the stakeholders
 The project management plan(Fulford and Standing 2014).
Standard procedure

The standard procedure that will be required for the project will include detailed documentation
on the building standards of Australia commonly referred to as BCA as well as the building acts
of the year 1975. This particular procedure will utilize the BCA on step by step basis of the
building standards of the product as well as the test method as related to :
 Checking of the material delivered as per the specification requirement
 Checking of the material used in accordance with safety as well as the building codes
stipulated in the quality document
 Checking of the final completion of the milestones which are capable of meeting quality
as well as safety standards before the next step of building.
The milestones of the building based on the dependencies will include the applications;
 Standards of the design related to access for the disabled
 Framework
 Foundations
 Wastewater and plumbing
 Insulations
 Roofing,windows, and doors
 External and internal waterproofing of the dwellings
 Installations of the product standards for the detectors of the smoke
 Landscaping
Different stakeholders will have key roles to play in regard to the quality of the project: The two
main shareholders are the Tier 2 Company as well as the ABC contractors limited. The trend has
been won but ABC contractors and they will proceed to construct a commercial building

equivalent to “Opal Tower” and they must seek ways of ensuring margin increase as well as the
reduction in the cost. The cost reduction process will include the use of lower quality material
and equipment as well as labor although this may lead to higher cases of WHS accidents,
building with higher costs of maintenance and finally rework cases. The council would prefer to
have buildings that are pleasing aesthetically while meeting the codes of the buildings
environmental codes which must be safe and functional as well as having very low ongoing costs
of maintenance(Sacks and Pikas 2013).
The following steps will be followed in the determination of the quality requirements:
 Understanding of the outcome of the project including the visual appeal the landscaping
and the final community use of the commercial structure
 Understanding the deliverables of the project such as safety, environmental Sustainability
as well as energy use.
 Understanding how these deliverables can be easily achieved based on the use of
 Components that are safe reduce energy wastage through insulation and capture of
sunlight and finally recycling of rainwater for effluent applications(Brundiers, Wiek, and
Kay 2013).
 Understanding of the standards which must be followed so as to achieve as well as
maintain the required quality by ensuring written documentation of part specification, and
workplace procedures as well as daily quality checks procedures into the plan of the
project(Kuran, Pedersen and Elsner 2017).
Project Document Preparation/Control

The following principles will be used in the preparation of the document:
 The standard format will be used in the writing of all the documents as supplied.
 The maximum level of quality shall be observed by all partners in the preparation of the
document.
 All the documents that will be used for the purposes of dissemination will get the
approval of the coordinating authority as well as being in the agreement with PNO.
 The management team of the project will be in charge to ensure that the documents that
are in use comply with the format that has been proposed.
 All the documents that would have been produced through the process of dissemination
will have the logo of all the partners as well as the ABC contractors.
Components of the quality plan
The plan of quality management describes the following
 The quality objectives
 Quality standards
 Quality responsibilities as well as roles
 Quality tools
 Activities of quality control as well as assurance
 The project deliverables.
 The plan for reporting assurance problems as well as reporting quality.
Purpose

As an integral part of the ABC company project management plan, the project quality
management plan is meant to assist in the provision of the solid ground that will ensure timely,
successful as well as quality management of the activities of the project(Loughry, Ohland and
Woehr 2014).
Communication list of contacts
The project partners will have a primary duty of ensuring that the coordinator is well supplied
with a list of reporting names-mail address, phone number as well as being updated accordingly.
The update will include information on various persons, project administration in charge, inside
their organization among other factors as follows:
 Matters of the project management
 Matters of quality
 Technical issues
 Matters of dissemination
Quality Standards
The quality standards simply define the policy that partners of the project will be required to
follow in order to ensure the quality of the results as well as achieved outputs. This will extend to
those standards that are applied to the processes and the deliverables. For whatever reasons, the
main objective of the Quality Assurance policy is to ensure that ABC contractors commitment in
the project in maintenance of high standards of quality in consortium relationships, the services
of the supply as well as provision of the constant improvements(Al-Rasheed and Berri 2016).

ABC contractors maintain and efficient as well as effective quality assurance process developed
and planned in conjunction with the management of the project which has been designed to assist
in the elimination of the inaccuracies and deficiencies(Kuran, Pedersen and Elsner 2017).
Checklist for standards

2 Part 2
Document Control Procedure
1: Purpose
The main purpose of this particular procedure is to assist in the definition of the process which is
used in controlling the document used by the quality management System that area related to the
technical services.
2: Scope
This particular procedure will be applicable to all the documents used in the quality management
systems by technical services as had been illustrated in the Document Master List. Any
document, as well as the required forms that are supplied by the ABC company, must be used in
accordance with the policies and procedure laid by the company itself(Park et al.2013).
3: Acronyms and Definitions
Master List of Documents-This will constitute a list of controlled documents that are used in the
technical services. This list is used in the recording of the version number, document number,
approval information for each document and finally author
Webpage for Forms and Documents-This will be accessed from the Technical Services Website
where all the documents can easily open to all members of the Technical service location.
Master Document Drive-This will be used in the storage of the current as well as the archived
documents as utilized by the Technical Services. It will serve as a server drive(Yeheyis et
al.2013).

Internal Document Drive-This will be treated as a server drive space preserved for those
documents whose access are limited or restricted(Taurina 2015).
4: Responsibility
Management: It will be responsible for the identification as well as the establishment of the
documentation as dictated by the quality Management Systems(Chileshe and John Kikwasi
2014)
Document Control Coordinator-Will be in charge of the implementation as well as maintenance
of the document control system. This particular task will be performed by Quality Assurance
Project Manager.
All employees-Are basically in charge of identification as well as suggestions of the necessary
changes. This will include ensuring that only the current versions of the documents are in use for
a specific job.
5: Procedure
Controlled Documents
The following documents are under consideration as well as control in accordance with the
shared procedure:
 Procedures
 Quality Manual
 Forms
 Work instructions

The maintenance of the Master Document will be done by document control coordinator. This
list will include all the information required for each controlled document.
: Changing a Document
Changes to the Work Instructions, Procedures, Forms as well as Quality Manual will be started
as a result of :
 A preventive action or corrective measure
 An opportunity for improvement
 The results of an external as well as internal audit.
6; Identification as well as Legibility
The maintenance of the document will be done in a legible manner. This will include those
particular documents which are handwritten or those documents with the handwritten
information.
All the controlled documents will be identified by document number, title as well as the version
number.
Approvals and Responsibilities
The following approvals and responsibilities will be required for the document types:
 Procedures-Document Control Coordinator and Division Manager.
 Quality System Document-Document Control Coordinator and Department Director.
 Work Instruction: Control Coordinator as well as Division Manager

 Forms-Document Control Coordinator and Division Manager(Foropon, Seiple and
Kerbache 2013)
: Document Distribution
The coordinator of the document control will be purely responsible for the distribution, removal
as well as maintenance
All the employees will be having access to the Document Master List.
7: Periodic Review
The documents will be reviewed regularly by the concerned authorities(Kuran, Pedersen,. and
Elsner 2017)
8: Storage Locations of the Documents
9: Quality Records
10: Reference Documents

11: Change Log(Hew and Cheung 2014)
.Conclusion
The idea of implementing concepts of manufacturing in the construction industry should never
be treated as a new concept. The analyses of the projects that have employed this concept have
indicated great improvements(Michalski 2014). ABC Company is set to benefit from the listed
program of a quality management plan that has been generated through the implementation of
the recommended standards and procedures.

References
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