Quality Assurance and Improvement In Building Projects

Running head: QUALITY ASSURANCE AND IMPROVEMENT IN BUILDING PROJECTS
Quality Assurance and Improvement In Building Projects
Name of the Student
Name of the University
Author note

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QUALITY ASSURANCE AND IMPROVEMENT IN BUILDING PROJECTS
Table of Contents
Introduction:....................................................................................................................................1
Vision and goals of CPB Contractors:.............................................................................................1
Organisational environment, change effecting environment, risks their impacts:..........................2
Organisational environment of CPB:...........................................................................................2
Political and legal:...........................................................................................................................2
Economic and technological:...........................................................................................................2
Social:..........................................................................................................................................6
Determination of quality requirements of customers:.....................................................................9
Quality management and credibility to business:............................................................................9
Quality management activities as parts of projects including audits:............................................10
Quality review measures to determine meeting of quality standards:...........................................10
Money:.......................................................................................................................................10
Future:........................................................................................................................................10
Customer satisfaction:...............................................................................................................11
Improvement of efficiency and job effectiveness reduces wastes and rework:.............................11
Project finalisation review:............................................................................................................11
Conclusion:....................................................................................................................................12
References:....................................................................................................................................13

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QUALITY ASSURANCE AND IMPROVEMENT IN BUILDING PROJECTS
Introduction:
Companies involved in building projects require assure superior quality and continuous
improvement in the building projects they undertake in order to ensure customer satisfaction.
The project managers in looking after building projects need to exhibit high rate of adaptation to
the environment within which the projects function and take appropriate decisions. The aim of
the project would be visiting quality management in the construction industry in Australia. The
company considered for the study would be CPB Contractors which is one of the largest
construction companies of Australia and a wholly owned subsidiary of CIMIC Group Limited
listed on ASX (Cpbcon.com.au. 2018). The terms ‘principles’ and ‘project owners’ would refer
to the clients on behalf of which the company performs projects. The terms ‘project management
company’ and ‘contracting’ would refer to CPB Contractors.
Vision and goals of CPB Contractors:
The vision of CPB Contractors is to serve customers with integrity, innovation and
deliver superior quality projects to its clients. Safety of the employees as well as clients also
form important components of the vision of CPB.
The goals or missions of CPB are to generate sustainable returns to the stakeholders by
delivering superior projects. The company also aims to provide secure, rewarding and effective
career development for its employees. Thus, the stakeholder concerns form the base of the both
the vision and missions of CPB.

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QUALITY ASSURANCE AND IMPROVEMENT IN BUILDING PROJECTS
Organisational environment, change effecting environment, risks their impacts:
Organisational environment of CPB:
The organisational environment of CPB can be divided into macroeconomic environment
and microeconomic environment. The following are the macroeconomic environmental factors
which prevail in the construction industry of Australia in which CPB operates:
Political and legal:
The construction industry of Australia comes heavily under the control of Government of
Australia and the state governments. The industry is overseen by specific departments both at the
state level and central level. The Government of Australia has set up Australian Procurement and
Construction Council oversees the procurement of projects, construction and asset management
in the government bodies both at the central and state levels (Apcc.gov.au. 2018). Similarly,
Department of Treasury and Finance, Government of Victoria maintain construction supplier
lists which includes names of consultants and contractors. As far as Australia is concerned, two
areas which the government oversees the operations of the construction industry are work safety
and environment. The firms involved in the construction industry have to comply with the
SafeWok Act (Worksafe.vic.gov.au. 2018). Similarly, they have to comply with the Environment
and Biodiversity Conservation Act 1999 which is in power in Australia (Environment.gov.au.
2018). This shows that the construction industry in Australia comes heavily under the influence
of political influence.
Economic and technological:
The first economic factor which effects the construction industry in Australia is the gross
domestic product of the country which shows the economic development of the country. This is
because economic development creates demand for more construction of more civil structures