Quality can be measured in health and social care

Quality can be
measured in health
and social care
NAME OF THE STUDENT:
NAME OF THE UNIVERSITY:
AUTHOR NOTE

Introduction
 In the clinical setting, the quality of
providing care has gained increased
attention for preventing clinical errors and
premature mortality rate
 The recent statistics of the clinical setting of
United Kingdom suggested that 1.5% of
medication errors are observed due to poor
quality of health care1.
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------1. Www.manchester.ac.uk. More than 200 million medication errors occur in NHS per year, say researchers, 2020. Retrieved 10
April 2020, from https://www.manchester.ac.uk/discover/news/more-than-200-million-medication-errors-occur-in-nhs-per-year-say-
researchers/

Strategies for measuring quality
The quality indicator measurement as well as monitoring
serves many purposes such as consistent quality
improvement, improve patient satisfaction, reduce
clinical errors and reduce health care expenditure
 Medication errors: Interview and assessment of
document 4.
 Number of patients living a healthy life: feedback
after receiving care 3.
 Readmission of patients: audit of the number of
readmission per year 2.
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1. Jeyaratnam, Dakshika, and Timothy Planche. "Laboratory data as a quality indicator of health-care-associated infections in
England." British Journal of Hospital Medicine 79, no. 6 (2018): 333-340.
2.Allen, Thomas, Kieran Walshe, Nathan Proudlove, and Matt Sutton. "Do performance indicators predict regulator ratings of
healthcare providers? Cross-sectional study of acute hospitals in England." International Journal for Quality in Health Care 1 (2019):
7.
3.Hall, Kelly, Robin Miller, and Ross Millar. "Public, private or neither? Analysing the publicness of health care social
enterprises." Public Management Review 18, no. 4 (2016): 539-557.

Strategies for measuring quality
 compliance of professionals with the standard
practice: survey
 Patient’s satisfaction regarding support of daily
activities: an interview with the patients regarding the
assistance of social worker in completing daily
activities 5.
 Hospital-acquired infection: The assessment of the
rate of Hospital-acquired the infection through audit
and survey (total number of bacteremia cases).
Interview of the nurses regarding hand hygiene 6.
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5. Orellana, Katharine, Jill Manthorpe, and Jo Moriarty. "What do we know about care home managers? Findings of a
scoping review." Health & social care in the community 25, no. 2 (2017): 366-377.
6. Allen, Thomas, Kieran Walshe, Nathan Proudlove, and Matt Sutton. "Using quality indicators to predict inspection
ratings: cross-sectional study of general practices in England." British Journal of General Practice 70, no. 690
(2020): e55-e63.

Contribution of stakeholders
The common stakeholders in the health and social care are
physicians, nurses, social workers managers, risk assessment
officers, pharmaceutics farms and patients
 The role of health care professionals such as is to comply
with standard practice so that patients receive care
without clinical errors and readmission 5.
 The role of nurses is to provide care to the patients that
reflect empathy and compassion and empower patients
 The role of the social worker in the quality care is to
address the additional need of the patients such as
employment, housing and counselling the mental health
issues 7.
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-------
5. Orellana, Katharine, Jill Manthorpe, and Jo Moriarty. "What do we know about care home managers? Findings
of a scoping review." Health & social care in the community 25, no. 2 (2017): 366-377.
6. Allen, Thomas, Kieran Walshe, Nathan Proudlove, and Matt Sutton. "Using quality indicators to predict
inspection ratings: cross-sectional study of general practices in England." British Journal of General Practice

Contribution of external agencies
 The role of external agencies such as non-
profitable organizations and insurance companies .
The role of insurance companies is to sell health
coverage plan to the patient so that funding and
health care expenses can be aligned with practice7
 The role of the policymaker is to develop an
organizational policy that provides flexibility to the
professionals to comply with practice.
 The role of patients is to involve actively in the
care process so that quality of care can be
facilitated 6
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6. Allen, Thomas, Kieran Walshe, Nathan Proudlove, and Matt Sutton. "Using quality indicators to predict inspection ratings: cross-
sectional study of general practices in England." British Journal of General Practice 70, no. 690 (2020): e55-e63.
7.
Pascale, Federica, Efthimia Pantzartzis, Ilias Krystallis, and Andrew DF Price. "Rationales and practices for dynamic stakeholder
engagement and disengagement. Evidence from dementia-friendly health and social care environments." Construction Management and
Economics (2019): 1-17.

References:
1. Www.manchester.ac.uk. More than 200 million medication errors occur in NHS per year, say
researchers, 2020. Retrieved 10 April 2020, from
https://www.manchester.ac.uk/discover/news/more-than-200-million-medication-errors-occur-in-nhs-per
-year-say-researchers/
2. Jeyaratnam, Dakshika, and Timothy Planche. "Laboratory data as a quality indicator of health-care-
associated infections in England." British Journal of Hospital Medicine 79, no. 6 (2018): 333-340.
3. Allen, Thomas, Kieran Walshe, Nathan Proudlove, and Matt Sutton. "Do performance indicators predict
regulator ratings of healthcare providers? Cross-sectional study of acute hospitals in
England." International Journal for Quality in Health Care 1 (2019): 7.
4. Hall, Kelly, Robin Miller, and Ross Millar. "Public, private or neither? Analysing the publicness of health
care social enterprises." Public Management Review 18, no. 4 (2016): 539-557.
5. Orellana, Katharine, Jill Manthorpe, and Jo Moriarty. "What do we know about care home managers?
Findings of a scoping review." Health & social care in the community 25, no. 2 (2017): 366-377.
6. Allen, Thomas, Kieran Walshe, Nathan Proudlove, and Matt Sutton. "Using quality indicators to predict
inspection ratings: cross-sectional study of general practices in England." British Journal of General
Practice 70, no. 690 (2020): e55-e63.
7. Pascale, Federica, Efthimia Pantzartzis, Ilias Krystallis, and Andrew DF Price. "Rationales and practices
for dynamic stakeholder engagement and disengagement. Evidence from dementia-friendly health
and social care environments." Construction Management and Economics (2019): 1-17.