Project Management | Quality Control in the Construction Industry

Running head: RESEARCH PROPOSAL
Research Proposal
Topic: Project Management and its effect on Quality Control in the Construction Industry
Name of the Student
Name of the University
Author Note

1RESEARCH PROPOSAL
Table of Contents
Introduction................................................................................................................................2
Literature review....................................................................................................................2
The negative impact of not understanding the utilization of the quality management
phases in a construction.....................................................................................................7
Theoretical Methodologies...................................................................................................11
Hypothesis/research question...............................................................................................12
Epistemology and Research Methodology...........................................................................13
Data collection.....................................................................................................................14
Methods for analysis of the collected data...........................................................................15
Ethics....................................................................................................................................16
Samples................................................................................................................................17
Time plan.............................................................................................................................17
References................................................................................................................................19

2RESEARCH PROPOSAL
Introduction
Every organisation foresees a project taken by them as an act of adding benefits to the
organisation. Before delivering the end products, which might be a product or service, to the
customers of the organisation, it needs to be kept in mind that quality of the product of the
service is consistent. The end product deliver to the customers all the consumers need to have
a proper quality maintained not just during the product delivery but also throughout all the
stages and phases of proper project management. Construction industry as well the act of
overseeing all this activity to maintain the desired level of excellence through quality
management is required. It would have several features to focus on maintaining the proper
quality of the construction project. The delivery of the project in construction industry
depends upon the quality of the product and service (Rumane 2016). Its pants several policies
and procedures put into place that is developed by the management body. It is the
responsibility of the executive to develop policies, procedures and processes through the
management of a project for maintaining quality at every project please resulting into
excellent product or service delivered to the clients. Every construction project needs to
maintain quality through principles and guidelines followed by every team member within
the project so that the resulting quality add to the benefit of the organisation and success of
the project. Minimising the defects on asset delivery or maintaining the defects on the
resources providing the end product is much reduced due to the quality management
protocols followed through the management of an ongoing project. This is why this particular
research is going to be conducted so that project management and its effect on quality control
in the construction industry can be clearly pointed out.

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Literature review
According to several researches conducted by different authors, this section would
provide a thorough idea about how the variations of quality is maintained in the project for
construction industry. There are several authors that have pointed out the key factor of quality
that construction industry understand and implement within an organisation. This section
would short list the project management principles that construction industry based
organisations normally take up and the ways that they are conducted. The association of each
of these project would be separated by their subjects depending on how each of the research
paper focuses more on quality management factors. Then the impact of applying quality
management factors resulting into to the end product would be selected as the papers that
would be ideal for the conduction of this literature review.
Based on the collection of research papers, the findings of the studies are conducted
aligning to the Research question and objectives.
According to the author Sertyesilisik and Kivircik (2017), Construction Company is
mostly focused on wanting to deliver a quality of product or service not just at the end
product but also for delivering quality throughout every phase of the project. Usually the
construction business is set on the quality of the end products and this is why every
construction industry organisation carefully focuses on the principle guidelines that the
employees within the organisation need to follow to maintain proper quality at every stage of
the project. For this is primary idea of maintaining quality which reflects at the end product to
the clients, as per the author and finding suggest. Mostly there are two mentalities working
behind the quality maintenance in the construction project that also become the major
objectives of making a project maintain its quality. Firstly, maintaining quality would
minimise the defects that normally occurs on the assets delivery during handover of the
project. Simply putting it forward, this means that the construction industry is of the belief

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that maintaining quality throughout the entire project would reduce the misuse of assets that
are being included in the project currently and during the handover of the project the
minimization of the defects would make sure that the resources have not been wasted.
Moreover comma during maintenance of proper principles and guidelines for maintaining
quality of the end products in the construction project, it is easier to identify the facts and
issues in a project before the clients can point them out. Identifying the defects in the
products or services before handing them over to the client would provide mechanism to
solve it as well, maintaining the reputation of the organisation. Therefore as per the author,
there are several benefits that any organisation can input throughout the conduction of the
ongoing process in a project by maintaining proper quality at every project phase. The
benefits of such manifold that the organisation can provide an excellent quality product or
service to the client adding to their reputation and continuing for getting more work and
building a strong and positive reputation in the market.
As per the research conducted by the author Banihashemi et al. (2017), construction
industry is based upon several policies and prove that the people within the organisation need
to follow while they take up new project. This ensures that any kind of mistake are prevented
so that the conducts of the employees within the organisation during a project is cost
effective. The upfront investment that is made in construction industry is comparatively much
bigger than the investments made in The Other industries. One of the major factors that
organisations in the construction industry are found to be taking up every now and then is the
establishment of policies and procedures to maintain quality. The construction industries are
mostly found to be establishing a quality management plan before the project begins. This
quality management plan mostly has four phases that would be offering a huge cost effective
measure for maintaining the quality throughout the project life cycle. Following would be the

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quality plan that construction industry generally outline before beginning a project consisting
of four main sections:
Establishing the quality procedures: The establishment of quality procedure is
derived by the goals that the organisation is currently focusing at. This is enabled by the
setting of the goals before the progress of the project begins. This particular phase before the
initiation of a project is extremely difficult for different organisations in the construction
industry as creation of the plan is difficult with involvement of procedures consisting of
several employees within the team to be trained and monitor the same time then sitting down
and planning the courses of action. There are four key areas that mostly the construction
industry follows for a comprehensive quality procedure establishment aligning with the
critical procedures of the project. These areas are the control documents, the quality audit, the
non-conformance control and the corrective and preventive actions.
Quality Management documentation: As per the project management faces initiation
of a plan would be put into action by proper documentation. Therefore during the initial
phase of the project, when quality management procedures are planned the documentation
would typically start along with the procedures. These are mostly oriented by plants and are
comprehensive in nature and outlines the summary of the quality management required
during the project progression. The procedure documentation reflects on how the quality
would be captured and how the organisation is planning to track the point from where quality
would start to enhance and impact the outcome of the project (Banihashemi et al. 2017). This
is the same area where the quality management form would generate to be presented to the
engineers, and the project managers and other employees within the organisation that has the
responsibility of working together as a team for the project. The forms would be deployed to
them so that they approve of the quality management phases and also understand their
individual responsibilities to make sure that the quality of the project is maintained. It is also

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the responsibility to inform the management about the quality control responsibility of the
other people within the organisation so that necessary actions could be taken if the procedures
mentioned as per the documentation are not followed. This can be considered as declaration
forms for the people within the organisation working for the project so that they agree in
maintaining the quality of the project through every face of the project into an excellent
quality and product for the clients.
Management decision following Quality Assurance and quality control: According
to the author , the quality assurance and quality control factors are two different aspects of
project management that Construction companies do not usually differentiate amongst. Both
of these are broader categories of quality management in a construction project but the roles
and outputs of both these factors are different from one another. Quality Assurance and
quality control are both quality management factors which form the critical element of
maintaining quality in construction project. The author point out that in absence of quality
assurance, it would be extremely difficult for the concerned parties in the organisation or
related to the project to have a confident working relationship built between each other as
they would rely on Quality Assurance and quality plans. This quality assurance and quality
plans would deciphered the proper way by which the different stakeholders associated with
the project would be providing the interest for working with an organisation. However
without quality control there would be no maintenance of terms of quality making it for the
impossible to take any decision about the progressing phases of the project. The decisions
would most probably be associated with the aligned data.
Final phases of quality management: The different phases of quality management
need to be deciphered by the project management executive, mostly the project manager
before implementing a quality management plan. The author points out that the management
decisions taken by the project managers are usually dependent upon the phases of quality

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management. The first stage is provided by the understanding of the level of quality
management that needs to be implemented within the organisation. This is provided by the
organisational level quality control. They understand the level that the organisation is based
on the process and procedures and also according to the resources of the organisation. Every
plan needs to ensure that the business is capable of making probable adjustments according to
the changes required or the ongoing phases based upon the availability of resources within
the organisation. Quality Management plan needs to oversee the systematic implementation
of the different tools and systems that would be required to utilise appropriate resources
within the organisation ensuring that the human and capital assets are utilised well to provide
an excellent quality product or service to the clients (Cerezo et al. 2019). Right after the
organisational level quality control, the next level begins with project level Quality
Management which combines the project management methodologies as well as the
understanding of the project manager to maintain quality to be delivered at every project
phase. The quality assurance concern tools that are derived from the resources at the
organisation has are utilised in this his to maintain quality of the end product. The final layer
of total quality management is provided by the technical and team layer of quality
management where the human resources and the companies would be coming together to
concern the actual work and output of the people, tools and equipment. They would ensure
that the organisation and the people associated are ensuring acceptable limits of jobs been
performed at every face and conducting a thorough analysis of quality for the product and
services at every phase of the project.
The negative impact of not understanding the utilization of the quality management
phases in a construction
According to the author Meng and Boyd (2017), quality is the key factor that
construction industry cannot ignore if it wants to stay in the market as a competitive

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organisation. It also acts as one of the most important key success factors for all
organizations, especially the construction industry. Quality Management procedures are
found to be not implemented or there are also found to be limited participation that affects the
negative project management competitiveness in the firms.
The survival of the construction firms in the market becomes reduced in potential if
they do not understand the requirement of quality management during the progress of a
project. The participation of every employee within the organisation needs to be suggestively
activated during the progression of a project. For a proper quality management procedure, the
involvement of every person within the organisation is required who are actively and
figuratively associated with the project (Nguyen et al. 2018). The implementation of
integrated quality management needs to be supported at every organisation, especially for the
construction industry. The development of industry is dependent on Quality Management
which was first initialised in the 1980s. Understanding of the principles to maintain within an
organisation for having a thorough and integrated quality management is exceptionally
required for every organisation. Especially for the construction industry it is even more
important as a large number of factors are always at the ready for effectively degrading the
quality of the end products in construction industry. Hewitt number of factors influence the
effectiveness of project quality management within the construction industry and there are
several barriers to successful project management implementing their success on the quality
control of the construction organisation. The natural procedures that are usually followed in
the construction organisation form barriers to a successful project quality implementation.
The project might be unique, the site of the project might vary from one another and even the
staff members and work labour changes, but the primary factor that does not need to be
changed in the project progression within a construction industry is the development of a
quality management plan. The barriers to success within project in construction industry can

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be failure of a proper quality management plan. This ensures that every Organisation in the
construction industry must follow the project quality management so that the construction
industry can embrace the total quality management resulting into an excellent quality product
provided to the end users.
As per the findings of another author Al-Tmeemy and Al Bassam (2018), quality
control is another basic principles that a construction industry should initiate within the
organisation for exercising human capability to the fullest and also for enhancing the skill
level of the employees by making them contribute for the improvement of the project
procedures as well. As the quality management principles are regarded as a way for retaining
workforce and enhancing employee motivation by the author, it is also describe the way by
which employees can initiate the satisfaction level of their working and also the organisation
against the trust of the employees (Irhamna and Nurcahyo 2018). There are several cases that
the authors pointed out from different construction industry in various countries where
implementing of a quality control management procedure within the project management of
an ongoing project made the industrial companies to improve the quality, productivity and
also the competitiveness of the organisation in the market. However the first and foremost
initialisation begins from the understanding of the awareness about maintaining quality for
improvement and productivity of the ongoing projects in the organisation. Maintaining
quality is a set of coordinated activities that construction industry needs to implement. This is
also necessary because this particular industry are exposed to various conditions that might
not be favourable for the implementation of a quality control management system. There are
several factors working in favour and as a demotivating factor for construction. The project
within the construction industry mostly focuses on several objectives to be fulfilled that can
be listed as below:
 Encouraging the team work

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 Motivating employees
 Enhancing productivity within the organisation making sure that the quality
product and services are maintained
 For making a happy environment within the organisation for every people to
work unanimously for the represented goals or objectives of the organisation
 For establishing proper communication between the employees
 For developing a positive attitude and proper decision making procedure
 For satisfying the needs of the clients with an excellent product or service
manufactured or provided
The author Al-Qassab et al. (2019), stated that there are several activities in a project
that helps a construction industry to maintain or ensure proper product and service quality.
When these are not maintained, the quality of construction management aided by Project
Management principles halted or provided with a negative impact. There are several factors
that project management principles and failing to implement them for Quality Management
purposes in construction industry induces failing of a project.
The first and foremost factor is the damaged and low quality materials that are used
for that are not followed for having a proper maintenance of quality materials used in the
beginning of the construction project. Ideally project management principle infrastructure
should begin with an initial scrutinization of the products to be used for the project. This is
where quality is affected negatively during the quality management phase. This is because,
these factors of failing to maintain quality of the utilised materials often causes safety hazard
for the workers during the construction project (Krajangsri and Pongpeng 2017). Therefore
before implementing the materials to work at the ongoing construction project, it is to be
ensured that the products that are being used are coming from trusted people all around the
world are the trusted suppliers. All the shipment must be checked at every face after the

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materials arrived and this is the only way to verify a project material before the construction
work begins. Otherwise the entire project might crumble and miserably fail.
There are other factors that are included in a project management procedures that
affect the quality management for a construction industry. The author finds out that without a
proper maintenance of all these factors, the identification of a successful project is not
established. There might be agitation for interpersonal conflicts between suppliers and
vendors which might be resulting into quality issue. Problems with the suppliers and vendors
can result into height and cost and low quality level of the materials. This is time consuming
and often reflects in the end product and its quality (Shah et al. 2016). There might also be
missed handling of subcontractors which can be e easily maintained during the screening
procedures of the labour and subcontractors. This is the better way to make them understand
their own mistakes so that they can take it as a constructive criticism and reform their
activities. Construction firms are open found to be not following up with the independent
auditing of subcontractor performances and therefore this is often affect negatively e in the
resulting project outcome.
The documentation failure, last minute changes causing deadly collapses, scope creep,
miscommunication between the team members, design complexity, lacking a proper project
management system and ignored auditing and testing might also result into poor quality
management in construction organisations. What affects the most to this organisation is a lack
of proper project management system for Quality Control and assurance (Barnes 2017). This
would help in determining the testing of the work completed so far so that if any error is
occurred at any stage, they can be eliminated and mitigated so that further the problems
cannot arise. A management system or a plan is extremely required for Quality Control and
assurance in the construction forms but it is always found that the construction forms are tend
to wait a long period of time for performing essential auditing on their work and testing of the

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project phases. This often leads to a poor implementation of project management system.
With proper implementation of a project management system, a flexible and easier way of
bringing down all these errors is possible so that the current project budget is always under
control and the project is also never exceed in the proposed schedule at the initial project
stage.
Theoretical Methodologies
Several methodologies can be utilised for bringing about the proper result out of a
research. The theoretical research methodologies are put into practice to find out what
situation has the potential of causing any issue in the ongoing project (Demirkesen and
Ozorhon 2017). This section would figure out the theoretical implementation of the research
methodologies for this particular project that would be appropriate to find out relevant
information and data regarding the project management impact on quality management in the
construction industry. The methodology would follow a deductive approach that would help
in reducing the research questions one after another. The directive research approach would
be concerned with the hypothesis which either would bring about the positive or negative
answer to the research topic. How about the research would be built upon mix methodologies
containing both survey and descriptive analysis of researches done by previous authors. The
researchers would bring about the base to the rest of the study. The survey would then be
constructed appropriately as per the findings of the research.
The methodologies used in this way so that the research design what identify the
learning outcomes from the research questions. From the research questions it would be
easier to develop design for the research to select the sampling frame and also for appropriate
data collection methods (Balouchi, Gholhaki and Niousha 2019). The theoretical
methodology implementation in the practical world is done to find out how this situation of

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the construction industry and its quality management can be feasible be described with the
theoretical research practices.
Hypothesis/research question
There can be two hypothesis generated from the research topic and the modus
operandi of the research conduction. The two hypothesis can be listed as follows:
H0: The project management methodologies has no effect on the quality control in
construction industry.
H1: The project management methodologies has a proper impact on the quality
control in construction industry.
The research questions for the conduction of this research can be listed as follows:
 What is the approach of quality management in a project?
 Why is quality management required in construction projects?
 What would be the utilisation of project management approaches in in
managing the quality of products and Services within a project?
 How would the project management practices impact on the quality
management in a project related to the construction industry?
Epistemology and Research Methodology
Epistemology is actually a concept of studying the nature of a research to find out the
scope that is associated to the research. The research is conducted in such a way that would
meet the theoretical methodologies required for the study and at the same time it would fulfil
the practical ideas that are required to conduct the study in a feasible way. The epistemology
describes how the conduction of the study would actually add value to the construction
industry in the long run. For every organisation in the construction industry, quality

14RESEARCH PROPOSAL
maintenance according to the industry standard is exceptionally appreciated and every
organisation in the construction industry aims at providing the excellent quality of products
and services to the clients (Verstraeten et al. 2016). This research should provide a scope for
the construction engineer and other project management personnel to apply proper
methodologies such that every phase in the project management in the construction industry
abide by the rules and regulations and practices that would maintain quality for the products
and services. The scope of the study is huge given the current circumstances where applying
enhancement of product and service quality in the construction industry is dependent on
technological advancements and the ever changing business structures.
For this particular study several research methodology here is are to be applied to the
study so that their outcomes in the research conduction can be properly iterated. This would
be a descriptive study and approach to the research would identify the characteristics through
the description of the findings. The findings are mostly based upon the objectives of the study
that would elaborate how the collection of data and information relevant to the project would
be done. Research methodology applied would be step by step procedure following the
theoretical method. The research philosophy wood be dependent upon the encompassing of
the research approach (Herman et al. 2019). This means that the positivism research
philosophy would be followed for this research. This research philosophy is chosen since it
depends upon the factual knowledge that is gathered through observation, which would be
done by the quality management factors in the construction industry that is currently in
practice. On the other hand the Research Design would be based upon mixed research
approach which would collect data through both primary and secondary methods. The
primary methods would be conducted with the help of surveys and the secondary research
methods would depend upon the researchers already presented by different authors.

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Data collection
The data collection method for this procedure would begin with a mixture approach.
The first Data Collection method chosen for this particular study would be the interview
procedure which would be conducted for primary data collection. The second chosen Data
Collection method would be the secondary research data collection that would be done by
conducting reviews of literatures. These literatures would mostly be the papers and journals
taken from different authors with proper credibility provided to them.
The findings of this research would be collected for conducting the research further.
For the proper step by step procedure, the secondary research Data Collection would find out
the impact of project management procedure on the quality management factors in
construction industry. The findings would then be gathered and the question would be
developed from them. The developed questionnaire would be open and it which would then
be presented to people working in the construction industry who are in responsibility of
managing a project as well as its quality. The questions would mostly be related to the
ongoing current project management methodologies that are being used to maintain quality in
the construction industry.
The open ended question would capture the individual perception of every member or
respondent. These answers or perspectives would then be taken for textual analysis to find
out the inferred idea of the problem that the research is trying to solve. Therefore the impact
of project management methodologies in controlling quality of construction projects would
be easily discuss as the conclusive body of the research.
Methods for analysis of the collected data
The analysis of the primary data collected through the interview questions would be
done following several methods. Firstly all the transcripts would be e-mail note about as a

16RESEARCH PROPOSAL
whole and then the first Impressions of all the perceptions would be noted down. Then the
respondents and their answers would be read multiple Times one by one carefully. The
relevant interview information would then be gathered and all the labelled actions would be
done figuring out the actions, concept, activities, opinions, differences, processes or anything
which is relevant to the quality control management in construction industry (Eisend and
Kuss 2019). There might be repeated information in several places or surprisingly new
information that was not being aware of about. The interview we would take the important
point within the interview which would be other similar or different to some topic that has
already been represented in the previously published reports or articles a Theory or concept.
The preconceived theory and concepts would be utilised as a base to figuratively analyse the
open-ended questions so that the description of things which are superficial can be discarded.
The analysis of the open-ended interview information would be done deciding the important
parts, analysing the contacts and also combining the objectives and inferences to find out the
most relevant conclusion of the conducted interview. The dependency of the interview
answers would be described through the objectives of the research. Analysis of data would
follow the textual synchronisation of information to the objectives.
Ethics
For every research conduction it is absolutely necessary that ethical conduct is
maintained at every phase of the research starting from the initial to the conclusive stages.
Without the maintenance of ethical conducts at every stage of the research it would not be
approved as a proper research with genuine data collected from the respondents. This
research would also follow the ethical conduct for maintaining the integrity of the research
(Nielsen 2016).

17RESEARCH PROPOSAL
 Honesty would be maintained at every stage of the conduction of the research
for honestly reporting the data, procedures, methods, result and publication of
data statuses.
 The research would not be based on a biased experimental design and at every
phase of the research there would be unbiased Analysis of data, data
interpretation, decisions taken and credibility propose to the original research
conductors.
 The promise is an agreement made to the senior authorities and the journal
taken from the research to the previous authors would have consistency of
thought and action throughout the conduction of the entire research.
 There would be transparency of the shared results, data, tools, and searches to
all the stakeholders of the research.
 There would be no careless errors and negligence while collecting data or
critically examining the work.
 As for the interview, proper confidentiality of the respondents would be
maintained if they do not want to mention their involvement with the research
or if they want to mention their involvement with the research (Pruzan 2016).
 The Identity and the data provided to the research would always protect the
anonymity and confidentiality of the people who are acting as the respondents.
The research should maintain and improve professional confidence and
expertise with the learning some steps taken.
 It would not be any relevant legalization or institution and government
policies.

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Samples
There would be a sample size of 5 people taken from the construction industry who
are the responsibility of managing the project and the quality control for organisations in
construction industry. Three of them would be quality control supervisors and two of them
would be project managers selected from different construction industry based organisations.
These people would be selected as respondents to the interviews as per their own will. They
would be made to go through properly and sign the consent forms that would present their
own will to join as respondent to the research. Following this activity would be included in a
closed on environment for providing that answers to the open ended questions.
Time plan
Week 1-
3
Week 4-
5
Week 6-
8
Week 9-
11
Week 12-
13
Week 14-
15
Background
research
Research
Proposal
Literature
Review
Research
Methods
and
Planning
Data
Collection
Data
Analysis
Analyse
Conclusion
Further
Drafts
Final Drafts

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References
Al-Qassab, H., Paucar-Caceres, A., Wright, G. and Pagano, R., 2019. Sustainability and
Green Project Management Skills: An Exploratory Study in the Construction Industry in
Dubai. In Social Responsibility and Sustainability (pp. 223-239). Springer, Cham.
Al-Tmeemy, S. and Al Bassam, B., 2018. An empirical analysis of the relationship between
cost of control activities and project management success. In MATEC Web of
Conferences (Vol. 162, p. 02036). EDP Sciences.
Balouchi, M., Gholhaki, M. and Niousha, A., 2019. Reworks causes and related costs in
construction: case of Parand mass housing project in Iran. International Journal of Quality &
Reliability Management.
Banihashemi, S., Hosseini, M.R., Golizadeh, H. and Sankaran, S., 2017. Critical success
factors (CSFs) for integration of sustainability into construction project management
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Banihashemi, S., Hosseini, M.R., Golizadeh, H. and Sankaran, S., 2017. Critical success
factors (CSFs) for integration of sustainability into construction project management
practices in developing countries. International Journal of Project Management, 35(6),
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Barnes, C., 2017. The impact which ethical decision making has on rework within the
construction industry (Doctoral dissertation).
Cerezo, A., Pastor, A., Otero, M. and Portela, J.M., 2019. Predictive Tools for Project
Performance Management in the Construction Industry. In Project Management and
Engineering Research (pp. 3-18). Springer, Cham.

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Demirkesen, S. and Ozorhon, B., 2017. Measuring project management performance: case of
construction industry. Engineering Management Journal, 29(4), pp.258-277.
Eisend, M. and Kuss, A., 2019. Research Ethics and Research Practice. In Research
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Construction Industry. In Proceeding of the 2nd European Conference on Industrial
Engineering and Operations Management (IEOM) (pp. 2487-2496).
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Pruzan, P., 2016. Research methodology: the aims, practices and ethics of science. Springer.
Rumane, A.R., 2016. Quality management in construction projects. CRC Press.

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Sertyesilisik, B. and Kivircik, I., 2017. Integrated BIM Usage in Construction Project
Management: As a Way of Enhancing Sustainability and Lean Performance of Construction
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in Construction Industry of Pakistan.
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