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Quality Customer Service - Feedback Components, Investigating Needs, Feedback Model, Consumer Preference, Priority Chart, Implementation Plan, Bibliography

   

Added on  2023-06-07

10 Pages321 Words360 Views
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Quality Customer
Service
Activity 1A
Quality Customer Service - Feedback Components, Investigating Needs, Feedback Model, Consumer Preference, Priority Chart, Implementation Plan, Bibliography_1

Feedback components
Shopping motivations
Shopping methods
Purchasing habits
Perception about the
organization
Quality Customer Service - Feedback Components, Investigating Needs, Feedback Model, Consumer Preference, Priority Chart, Implementation Plan, Bibliography_2

Investigating needs
Surveys
Focus groups
Market research
Brand testing
Price testing
Social media monitoring
Quality Customer Service - Feedback Components, Investigating Needs, Feedback Model, Consumer Preference, Priority Chart, Implementation Plan, Bibliography_3

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