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Quality in Health & Social Care Assignment
11 Pages3360 Words56 Views
Added on 2020-06-06
Quality in Health & Social Care Assignment
Added on 2020-06-06
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Managing Quality in Health &Social Care
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Perspectives of several stakeholders related to quality.........................................................11.2 Role of external agencies in setting quality..........................................................................21.3 Adverse impact of reduce quality in an organisation............................................................34.1 Methods for evaluating health and social care service quality with internal and externalperspective..................................................................................................................................3TASK 2............................................................................................................................................4TASK 3............................................................................................................................................43.1 Policies and procedure which is used for achieving quality standard...................................43.2 Factors that influence quality in health and social care........................................................53.3 Ways through which quality get improved in health and social care...................................54.2 Evaluation of process in delivery service to users................................................................6CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONQuality management is essential for development and growth of every kind of business because customers want quality of products and services for which they are paying. It assists company in managing their brand image, grabbing customers and in continuous managing existing image. Organisation related to health and social care has main motive to provide quality of services to their patients which satisfy them. For this, NHS hospital of United Kingdom is taken which is providing quality of services to their customers. Management of such organisationmainly concentrate on the issues related to health of their patient so that they can recover easily as well entire assignment rely on Health and Social Care (HSC) including various points related to the same. Several things are explained in this project is different perspective of quality in relation to the similar services and strategies which help in achieving quality. Instead of this effectiveness of policies, procedure which assists in gaining quality of their offering as well as methodologies is also explained. TASK 1 1.1 Perspectives of several stakeholders related to qualityFor smooth running of any company in proper manner, it is essential to involve stakeholders in their entire actives and decision making. Every business has several stakeholders and everyone has their own perspective related to the same organisation and for this, appropriate action should be taken so interest of their should be fulfil. Managing quality is important for firmand standard of work according to different stakeholders. Ashford and St. Peter's Hospital which is founded in 2010. Below given is the different perspective of stakeholders as per the quality is given:-There are of two types internal and external. They have kinds of views for quality of services National health and security is serving. For this, views of external stakeholders have to find out. Users: The same hospital of NHS has to examine issues and diseases of their patients so according to that treatment should be given to them for better result and faster recovery. According to the users management of same organisation have to appoint such staffs which provide quality of services so the persons who are admit and their care taker are satisfied with these.1
Government: they have to design such policies and procedure which must be followed bythe service providers related to health care. These should be followed by the management of suchfirm so that they are able to provide quality of services and solve issues of patients. There are some rules which can be followed by Respective hospital are employment Act, 2008 and Health and safety 1996 etc. According to the employment act the employees are provided with more powers and equal platforms so that they can grow in the long run. It is ensured that they get equalwages and do not get exploited by their employers. This has become an important act as it brought equality at the work place and also promoted transparency at work place.Figure 1external stakeholders(Source: External Stakeholders, 2008)Although, administration have to follow kind of standard so that they can examine how tomeasures services which they have to provide and according to that laws which is given by government for the same offering. 1.2 Role of external agencies in setting qualityStakeholders play vital role in setting quality of the services provided by National health and security as well for this company have to take care of their holders. Because many of organisation sometimes forgot their lead to their stakeholders which is important for the growth of business. There are a range of stakeholders who has their crucial role in the enterprise like customers, investors, government, employees etc. it is important that they are kept happy so that continuity in operations are maintained and no compromise with the work is done which may 2
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