Quality in Health & Social Care Assignment

Added on - 06 Jun 2020

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Managing Quality in Health &Social Care
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Perspectives of several stakeholders related to quality.........................................................11.2 Role of external agencies in setting quality..........................................................................21.3 Adverse impact of reduce quality in an organisation............................................................34.1 Methods for evaluating health and social care service quality with internal and externalperspective..................................................................................................................................3TASK 2............................................................................................................................................4TASK 3............................................................................................................................................43.1 Policies and procedure which is used for achieving quality standard...................................43.2 Factors that influence quality in health and social care........................................................53.3 Ways through which quality get improved in health and social care...................................54.2 Evaluation of process in delivery service to users................................................................6CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONQuality management is essential for development and growth of every kind of businessbecause customers want quality of products and services for which they are paying. It assistscompany in managing their brand image, grabbing customers and in continuous managingexisting image. Organisation related to health and social care has main motive to provide qualityof services to their patients which satisfy them. For this, NHS hospital of United Kingdom istaken which is providing quality of services to their customers. Management of such organisationmainly concentrate on the issues related to health of their patient so that they can recover easilyas well entire assignment rely on Health and Social Care (HSC) including various points relatedto the same. Several things are explained in this project is different perspective of quality inrelation to the similar services and strategies which help in achieving quality. Instead of thiseffectiveness of policies, procedure which assists in gaining quality of their offering as well asmethodologies is also explained.TASK 11.1 Perspectives of several stakeholders related to qualityFor smooth running of any company in proper manner, it is essential to involvestakeholders in their entire actives and decision making. Every business has several stakeholdersand everyone has their own perspective related to the same organisation and for this, appropriateaction should be takenso interest of their should be fulfil. Managing quality is important for firmand standard of work according to different stakeholders. Ashford and St. Peter's Hospital whichis founded in 2010. Below given is the different perspective of stakeholders as per the quality isgiven:-There are of two types internal and external. They have kinds of views for quality ofservices National health and security is serving. For this, views of external stakeholders have tofind out.Users: The same hospital of NHS has to examine issues and diseases of their patients soaccording to that treatment should be given to them for better result and faster recovery.According to the users management of same organisation have to appointsuch staffs whichprovide quality of services so the persons who are admit and their care taker are satisfied withthese.1
Government:theyhave to design such policies and procedure which must be followed bythe service providers related to health care. These should be followed by the management of suchfirm so that they are able to provide quality of services and solve issues of patients. There aresome rules which can be followed by Respective hospital are employment Act, 2008 and Healthand safety 1996 etc.According to the employment act the employees are provided with morepowers and equal platforms so that they can grow in the long run. It is ensured that they get equalwages and do not get exploited by their employers. This has become an important act as itbrought equality at the work place and also promoted transparency at work place.Figure1external stakeholders(Source: External Stakeholders, 2008)Although, administration have to follow kind of standard so that they can examine how tomeasures services which they have to provide and according to that laws which is given bygovernment for the same offering.1.2 Role of external agencies in setting qualityStakeholders play vital role in setting quality of the services provided by National healthand security as well for this company have to take care of their holders. Because many oforganisation sometimes forgot their lead to their stakeholders which is important for the growthof business.There are a range of stakeholders who has their crucial role in the enterprise likecustomers, investors, government, employees etc. it is important that they are kept happy so thatcontinuity in operations are maintained and no compromise with the work is done which may2
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