Quality Issues in Projects at Camstruction Ltd.

This report focuses on Camstruction Ltd. and presents project management approaches to mitigate quality issues within projects. It discusses the relationship between time, cost, and quality, steps to improve quality, key strengths of quality management approach, measures and tactics to reduce quality problems, benefits to customers, and process to increase competitiveness.

Running head: QUALITY ISSUES IN PROJECTS
Project Management: Quality issues in projects at Camstruction Ltd.
Student Name:
University Name:

1QUALITY ISSUES IN PROJECTS
Table of Contents
Part A – General overview..............................................................................................................2
Introduction..................................................................................................................................2
Evaluation of relationships between Time, Cost and Quality.....................................................2
Steps to improve quality of the product provision at Camstruction............................................4
Key strengths of a Quality Management Approach....................................................................5
Key measures and tactics to implement a new approach that reduces the quality problems......5
Benefit to customers from the new approach..............................................................................7
Process to increase competitiveness of Camstruction.................................................................8
Conclusion...................................................................................................................................9
References..................................................................................................................................10
Appendix........................................................................................................................................13
Part B – Project planning...........................................................................................................13
Part B.1. 4 months Gantt chart...............................................................................................13
Part B.2. 3 months Gantt chart...............................................................................................15
Part C – Budget creation............................................................................................................17
Part C.1. Initial budget for the project...................................................................................17
Part C.2. Alternative budget for the project...........................................................................18

2QUALITY ISSUES IN PROJECTS
Part A – General overview
Introduction
This report is focused on Camstruction Ltd. which specializes in construction of
residential housing in the East of England. The company has been growing throughout the years
but there is increasing quality issues in the homes constructed. Hence, this project has been
undertaken to demonstrate some project management approaches to mitigate the quality issues
within projects of Camstruction Ltd. In this report, the discussions are presented on the
relationship between time, cost and quality within project management. The steps for improving
quality of product provision is also presented along with key strengths of quality management
approach. The analysis has also been done to illustrate the key measures and tactics for
implementing new approach so that quality problems can be reduced. Further, the benefit that
will be achieved by customers due to implementation of new approach are mentioned and
process for increasing competitiveness of Camstruction are also illustrated in this report.
Evaluation of relationships between Time, Cost and Quality
Project management has been emerging as a field of practice in the past few years which
is increasingly used by various organizations so that they can achieve their desired goals. The
completion of a project within time and cost along with maintaining the quality is an important
factor for success of any project. The relationships between time, cost and quality within project
management are presented as below:
Time: In project organization, time is a tricky resource that is outstanding because it is
totally constrained. Time openness of an endeavor is portrayed as the availability of time

3QUALITY ISSUES IN PROJECTS
anticipated that would do a business selected. Project time attack exhibits an extension of project
zenith time from the masterminded traverse.
As showed by Pheng (2018), project boss administer three zones relating to project time
which incorporate extending improvement speed, boosting movement speed and restricting
timetable advancement. Regardless, Low and Ong (2014), clears up that good natured
intercessions by organization may oblige a gathering to adjust course and invalidate a couple of
activities adequately completed, in this way expanding the projects fulfillment time, sending it
over spending design, and hurting brotherhood. Generally, the more it takes to recognize project
mistakes, the more honest to goodness the potential damage is and the all the more confounding
and excessive the therapeutic measures will be to the endeavor.
Cost: From a logical point of view, Kerzner and Kerzner (2017), prescribes that each
activity has a term and relating cost properties. Turner (2014), furthermore focuses on that the
development cost increases with the shortening of the length and the term augments if we reduce
the activity cost. Truth be told, most huge, complex change projects experience significant cost
and timetable attacks. Generally, projects taking extra time cost more money. In a rapidly
creating advancement exhibit, the need to evaluate the cost of significant worth in projects
transforms into a pivotal endeavor seeing as the objective of achieving a thing with a nice quality
is not simply to meet the customer requirements, yet moreover to do it and no more lessened
cost.
Quality: While project organization accomplishment focuses upon the endeavor shapes
and the productive accomplishments of cost and time targets, thing accomplishment deals with
the idea of the projects last thing and the quality goals of the project. Chen and Luo (2014), raise
that productive commercialization of significant worth things requires due respect for the whole

4QUALITY ISSUES IN PROJECTS
stock system (the two suppliers and traders). Regardless, high frustration rates suggest that
organization's data of the change technique whereby contemplations are changed into productive
quality things is far from romanticize, particularly for more inventive change projects.
Steps to improve quality of the product provision at Camstruction
The key steps for improving quality of the product provision at Camstruction are listed as
below:
Define: Every firm describes quality in a startling way. Maybe it suggests noticing every
client call or returning email inside two hours. Or of course perhaps quality for the firm suggests
that wander due dates never slip (Harrison and Lock 2017). The significance of significant worth
must be granted to everyone in the firm so the destinations are clear.
Measure: One common system is to evaluate net promoter score (NPS), which screens
the amount of clients who may recommend the firm to their sidekicks. On a size of 1 to 10, a
client who answers 6 or underneath is a spoiler, 7 or 8 is uninvolved, and 9 or 10 is a promoter.
Subtract the amount of depreciators from the amount of promoters to arrive at the NPS.
Focus on processes: When quality perseveres through, it's usually a result of a failure
with the affiliation's methods instead of specialists not doing their jobs. A strategy bottleneck, for
example, can cause delays in arranging client cost frames (Corona-Suarez, AbouRizk and
Karapetrovic 2014). In the midst of the overview, explanation behind quality sneak past must be
controlled by first hoping to understand where the system turns out badly. In the midst of the
system study, don't be reluctant to address sacred dairy creatures and throw out any non-regard
included advances that are trapping client shapes.

5QUALITY ISSUES IN PROJECTS
Training and motivation: Train agents in subjects, for instance, process viability,
suitable client advantage, collaboration and trade off. Guarantee everyone goes to instructional
courses about the models and procedures for quality change.
Implementation of technology: Software courses of action tend to be one-appraise fits-
all. The strategies must be portrayed that look good in light of the importance of significant
worth and after that adjust programming to fit that methodology, rather than the an alternate way.
Key strengths of a Quality Management Approach
Quality Management Approach helps in highlighting the necessities of the market. Its
application is comprehensive and urges the relationship to perceive and address the issues the
market efficiently (Ross 2017). Antagonistic and non-participative mindsets of the delegates are
the best preventions in the affiliation's success, advancement and progress. TQM (Total Quality
Management) weights on getting attitudinal changes and updates the execution of agents by
progressing suitable work culture and convincing collaboration. It gives shocking opportunities
to self-progression and growing specialist's energy for the movement. Every affiliation goes for
upgrading effectiveness and likewise diminishment in cost with a specific end goal to realize
augment in efficiency (Lock 2017). Under TQM, quality change bunches are constituted to
lessen waste and inefficiency of every ruler by exhibiting exact approach. Such projects are
valuable in achieving incurred significant injury ampleness and security in the affiliation.
Key measures and tactics to implement a new approach that reduces the quality
problems
Identification of Problem: Develop process stream diagram, review practices learned,
develop an issue depiction with facts and affirmation and furthermore perceive the sign and the

6QUALITY ISSUES IN PROJECTS
issue. An issue symptom is an indication of the issue, while the issue is the specific issue that is
causing the effect on the thing or potentially customer.
Containing the problem: Immediate moves should be made to check help issue impacts
(Shaari et al. 2015). This fuses data aggregation and examination, portray and check practicality
of exercises. Direction should be exceptional, obvious and brief remember, this technique should
not stop at control.
Identification of root cause(s): FMEA is a fruitful gadget to gather data, separate and
choose the principle driver of the issue.
Development and verification of a solution: More troublesome the issue, the more
enthusiasm for an all-around examination and mix of considerations into thoughts that pass on
regard (Oakland and Marosszeky 2017). The best approach to ground-breaking basic reasoning
comes down to ending up more innovative. That is, including mental components, regarding
hopeful thinking, ending up more cunning, seeing complex challenges, disconnecting to
comprehend, dynamic structure showing, creating to handle are generally productive practices
that can help you with explaining future issues.
Implementing corrective action: Remembering the ultimate objective to check rehash,
develop an action plan with obligation and timing doled out. Execute immutable remedial
exercises, favor that these exercises address the issue, empty control after endorsement.
Implementing preventive action: Quality specialists today should center on bracing their
customer understanding, improve their association's operational enormity, and speed to market to
build the cutting-edge time of customer advocates.

7QUALITY ISSUES IN PROJECTS
Benefit to customers from the new approach
The benefits that will be achieved by the customers from the new approach of quality
management are listed as below:
Achievement of Project Scope: The new approach will encourage a business, to achieve
the targets that have been characterized in the association procedure. It guarantees the
accomplishment of soundness and dependability in regards to the procedures, gear, and assets
being utilized as a part of a task (Glowalla and Sunyaev 2015). All project exercises are
incorporated and adjusted towards the accomplishment of value items. These endeavors begin by
recognizing the client needs and desires, and finish in their satisfaction.
Customer Satisfaction: A completely perceived and actualized quality administration
framework, will guarantee that the client is fulfilled by meeting their necessities, and will in this
way upgrade the certainty of the client (Hornstein 2015). Accomplishing consumer loyalty is an
awesome accomplishment for the association that will help with catching the market, or
increment the piece of the overall industry.
Consistent Products: Implementing a quality administration framework can help to
achieve more consistency in the project exercises, and upgrade the viability by change in the
assets and time utilization.
Improvement in Internal Communications: The quality administration framework
underlines the issues identified with tasks administration. This energizes visit association
between project divisions or gatherings, and advances agreement (Mir and Pinnington 2014).
Every one of these components add to enhanced quality, and consumer loyalty.

8QUALITY ISSUES IN PROJECTS
Process to increase competitiveness of Camstruction
The steps that can be followed to increase the competitiveness of Camstruction Ltd. are
presented as below:
Focusing on core competencies: Today, associations in every industry are hustling to
incorporate more unmistakable motivating force than their adversaries. To achieve this, various
are jumping further into their inside abilities and outsourcing progressively non-focus abilities to
various creators. This method will engage the association to revolve around what they have some
expertise in (Kerzner 2018). Consequently, if a firm conveys engines, the key is to concentrate
all projects of making the best engines in the business and subcontract every single insignificant
ability to various firms.
Attracting and retaining required talent: As associations base on their inside abilities
with desires for transforming into the world's best at what they manufacture, they continuously
require higher skilled laborers with the ability to think essentially, handle complex demonstrative
issues, and control current advances (Turner 2016). The association must make imaginative
systems to find and hold significantly gifted delegates.
Becoming more centered towards customers: Consumers in every country usually
approach a more important collection of things and organizations at dynamically engaging
expenses (Heldman 2018). Appropriately, producers of the two stock and projects need to end up
more customer driven and consider changing buyer needs and needs to a more imperative degree
than whenever in ongoing memory.
This may join offering speedier transport times and shorter changed creation runs, and
also emphasizing customer reliability through upgraded customer support, stamping techniques

9QUALITY ISSUES IN PROJECTS
and web based life. Additionally, fundamentally, various associations need to offer differing
offers and new things especially planned for making country spending designs and tastes, rather
than adjusting things at first expected for the market.
Cutting of costs: Thusly, associations must continue enhancing strategies and streamline
projects (Mane and Patil 2015). Moreover, routinely not considered, the firm ought to engage
more critical trades and coordination over each and every corporate division.
Conclusion
From the analysis of the approaches and concept of project management, it can be said
that time, cost and quality plays an important role for the success of projects. Quality
Management Approach helps in highlighting the necessities of the market. Its application is
comprehensive and urges the relationship to perceive and address the issues the market
efficiently. Generally, projects taking extra time cost more money. In a rapidly creating
advancement exhibit, the need to evaluate the cost of significant worth in projects transforms
into a pivotal endeavor seeing as the objective of achieving a thing with a nice quality is not
simply to meet the customer requirements, yet moreover to do it and no more lessened cost.

10QUALITY ISSUES IN PROJECTS
References
Ceptureanu, E.G., Ceptureanu, S.I., Luchian, C.E. and Luchian, I., 2017. Quality Management in
Project Management Consulting. A Case Study in an International Consulting Company.
Amfiteatru Economic, 19(44), p.215.
Chen, L. and Luo, H., 2014. A BIM-based construction quality management model and its
applications. Automation in construction, 46, pp.64-73.
Corona-Suárez, G.A., AbouRizk, S.M. and Karapetrovic, S., 2014. Simulation-based fuzzy logic
approach to assessing the effect of project quality management on construction performance.
Journal of Quality and Reliability Engineering, 2014.
Glowalla, P. and Sunyaev, A., 2015. Influential factors on IS project quality: A total quality
management perspective.
Harrison, F. and Lock, D., 2017. Advanced project management: a structured approach.
Routledge.
Heagney, J., 2016. Fundamentals of project management. Amacom.
Heldman, K., 2018. PMP: project management professional exam study guide. John Wiley &
Sons.
Hornstein, H.A., 2015. The integration of project management and organizational change
management is now a necessity. International Journal of Project Management, 33(2), pp.291-
298.
Hyatali, N. and Fai Pun, K., 2016. Aligning Project Quality and Risks into Business Processes: A
Review of Challenges and Strategies. West Indian Journal of Engineering, 38(2).

11QUALITY ISSUES IN PROJECTS
Jaeger, M. and Adair, D., 2016. Perception of TQM benefits, practices and obstacles: The case of
project managers and quality management representatives in Kuwait. The TQM Journal, 28(2),
pp.317-336.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Kerzner, H., 2018. Project management best practices: Achieving global excellence. John Wiley
& Sons.
Lock, D., 2017. The essentials of project management. Routledge.
Low, S.P. and Ong, J., 2014. Project Quality Management. Critical success factors for.
Mallawaarachchi, H. and Senaratne, S., 2015, December. Importance of quality for construction
project success. In 6th Internafional conference on structural engineering and construcfion
management 2015 (pp. 11-13).
Mane, P.P. and Patil, J.R., 2015. Quality Management System at Construction Project: A
Questionnaire Survey. Int. Journal of Engineering Research and Applications, 5(3), pp.126-130.
Mir, F.A. and Pinnington, A.H., 2014. Exploring the value of project management: linking
project management performance and project success. International journal of project
management, 32(2), pp.202-217.
Oakland, J. and Marosszeky, M., 2017. Total construction management: Lean quality in
construction project delivery. Routledge.
Pheng, L.S., 2018. Project Quality Management. In Project Management for the Built
Environment (pp. 113-125). Springer, Singapore.

12QUALITY ISSUES IN PROJECTS
Ross, J.E., 2017. Total quality management: Text, cases, and readings. Routledge.
Shaari, N., Abdullah, M.N., Asmoni, M., Lokman, M.A., Hamid, H.A. and Mohammed, A.H.,
2015. Practice for project quality management systems (PQMS) in construction project. Jurnal
Teknologi, 77(26), pp.69-76.
Todorović, M.L., Petrović, D.Č., Mihić, M.M., Obradović, V.L. and Bushuyev, S.D., 2015.
Project success analysis framework: A knowledge-based approach in project management.
International Journal of Project Management, 33(4), pp.772-783.
Turner, J.R., 2014. Handbook of project-based management (Vol. 92). New York, NY: McGraw-
hill.
Turner, R., 2016. Gower handbook of project management. Routledge.

13QUALITY ISSUES IN PROJECTS
Appendix
Part B – Project planning
Part B.1. 4 months Gantt chart
This section presents the project plan for implementation of new project structure to
improve the quality of the projects being undertaken by Camstruction Ltd. The plan presented
below depicts the various activities that are required for new quality system to execute projects.
In this project plan, the estimated duration for the project is 70 days assuming that it starts on 20
July 2017 and will complete on 25 October 2018.

14QUALITY ISSUES IN PROJECTS
WBS Task Name Duration Start Finish Predecessors Resource Names
0
New quality system
for projects of
Camstruction
70 days
Fri
20-07-
18
Thu
25-10-
18
1
Identification of
best practices of
Project
Management
Quality Delivery
20 days
Fri
20-07-
18
Thu
16-08-
18
1.1 Meeting with
project managers 1 day Fri 20-
07-18
Fri 20-
07-18
C1,C2,PTO,S1,Travelling
cost[1]
1.2
Identification of
best practices and
project weaknesses
5 days
Mon
23-07-
18
Fri 27-
07-18 2 C1,C2,PTO,S1,Hardware
cost[1],Software cost[1]
1.3
Information
about current
projects
4 days
Mon
30-07-
18
Thu 02-
08-18 3 C1,C2,PTO,S1,Software
cost[1]
1.4 Measures to
control processes 3 days Fri 03-
08-18
Tue 07-
08-18 4 C1,C2,PTO,S1,Software
cost[1],Travelling cost[1]
1.5
Current planning
and evaluation
techniques
7 days
Wed
08-08-
18
Thu 16-
08-18 5 C1,C2,PTO,S1,Software
cost[1],Travelling cost[1]
M1
Completion of
identification
activities
0 days
Thu
16-08-
18
Thu 16-
08-18 6
2
Detailed Analysis
of Project
Management quality
practices
10 days Fri 17-
08-18
Thu 30-
08-18 6
C1,C2,PTO,Hardware
cost[1],Software
cost[1],Travelling cost[1]
3
Outline of
improvement
initiatives
10 days Fri 31-
08-18
Thu 13-
09-18 6,8 C1,C2,PTO,Hardware
cost[1],Software cost[1]
4
Detailed
Description of the
new Project
Standards
10 days Fri 14-
09-18
Thu 27-
09-18 9 C1,C2,PTO,S1,S2,Hardware
cost[1],Software cost[1]
5 Training Plan
Design 5 days Fri 28-
09-18
Thu 04-
10-18 10
C1,C2,PTO,Hardware
cost[1],Software
cost[1],Travelling cost[1]
6 Proposal of
Project changes 10 days Fri 05-
10-18
Thu 18-
10-18 10,11 C1,C2,PTO,S1,S2,Software
cost[1],Travelling cost[1]
7 Discussion of
report with MD 1 day Fri 19-
10-18
Fri 19-
10-18 12 C1,C2,PTO,Software
cost[1],Travelling cost[1]
8 Writing-up of final 3 days Mon Wed 13 C1,C2,PTO,S1,S2,Software

15QUALITY ISSUES IN PROJECTS
report 22-10-
18
24-10-
18 cost[1]
9 Presentation of
final report 1 day
Thu
25-10-
18
Thu 25-
10-18 14 PTO,Software
cost[1],Travelling cost[1]
M2 Completion of
final report 0 days
Thu
25-10-
18
Thu 25-
10-18 15
Part B.2. 3 months Gantt chart
The duration of a project can be reduced with the help of two methods that is crashing the
project or assigning additional resources to certain activities. For this particular project plan, the
crashing method has been utilized to reduce the duration such that it could be accomplished
within 3 months. The duration of the activities that has been reduced are highlighted with yellow
color in the below provided Gantt chart.

16QUALITY ISSUES IN PROJECTS
WBS Task Name Duration Start Finish Predecessors Resource Names
0
New quality system
for projects of
Camstruction
59 days
Fri
20-07-
18
Wed
10-10-
18
1
Identification of
best practices of
Project
Management
Quality Delivery
19 days
Fri
20-07-
18
Wed
15-08-
18
1.1 Meeting with
project managers 1 day Fri 20-
07-18
Fri 20-
07-18
C1,C2,PTO,S1,Travelling
cost[1]
1.2
Identification of
best practices and
project weaknesses
5 days
Mon
23-07-
18
Fri 27-
07-18 2 C1,C2,PTO,S1,Hardware
cost[1],Software cost[1]
1.3
Information
about current
projects
4 days
Wed
01-08-
18
Mon
06-08-
18
3,2 C1,C2,PTO,S1,Software
cost[1]
1.4 Measures to
control processes 3 days
Mon
30-07-
18
Wed
01-08-
18
2,3 C1,C2,PTO,S1,Software
cost[1],Travelling cost[1]
1.5
Current planning
and evaluation
techniques
7 days
Tue
07-08-
18
Wed
15-08-
18
5,4 C1,C2,PTO,S1,Software
cost[1],Travelling cost[1]
M1
Completion of
identification
activities
0 days
Wed
15-08-
18
Wed
15-08-
18
6
2
Detailed Analysis
of Project
Management quality
practices
10 days
Thu
02-08-
18
Wed
15-08-
18
5
C1,C2,PTO,Hardware
cost[1],Software
cost[1],Travelling cost[1]
3
Outline of
improvement
initiatives
10 days
Thu
16-08-
18
Wed
29-08-
18
6,8 C1,C2,PTO,Hardware
cost[1],Software cost[1]
4
Detailed
Description of the
new Project
Standards
10 days
Thu
30-08-
18
Wed
12-09-
18
9 C1,C2,PTO,S1,S2,Hardware
cost[1],Software cost[1]
5 Training Plan
Design 5 days
Thu
13-09-
18
Wed
19-09-
18
10
C1,C2,PTO,Hardware
cost[1],Software
cost[1],Travelling cost[1]
6 Proposal of
Project changes 10 days
Thu
20-09-
18
Wed
03-10-
18
10,11 C1,C2,PTO,S1,S2,Software
cost[1],Travelling cost[1]
7 Discussion of 1 day Thu Thu 04- 12 C1,C2,PTO,Software

17QUALITY ISSUES IN PROJECTS
report with MD 04-10-
18 10-18 cost[1],Travelling cost[1]
8 Writing-up of final
report 3 days Fri 05-
10-18
Tue 09-
10-18 13 C1,C2,PTO,S1,S2,Software
cost[1]
9 Presentation of
final report 1 day
Wed
10-10-
18
Wed
10-10-
18
14 PTO,Software
cost[1],Travelling cost[1]
M2 Completion of
final report 0 days
Wed
10-10-
18
Wed
10-10-
18
15
Part C – Budget creation
Part C.1. Initial budget for the project
The total budget for the project has been estimated to be £ 276,875.00 which comprises
of the costs associated with resources, fixed costs and other variable costs that is cost for
meetings, travelling or other activities. The resource costs and accommodation costs have been
considered for the entire duration of project only. The fixed costs and variable costs has been
considered to be one time investment that is required to complete the project.
New quality system for projects of Camstruction
Resource Costs Total
Secretaries costs (Per Month) £ 3,000.00 £ 9,900.00
Consultants costs (Per Day) £ 750.00 £ 103,500.00
Accommodation costs (Per Week) £ 650.00 £ 9,100.00
Own salary (Per Month) £ 4,250.00 £ 14,875.00
Fixed Costs
PC hardware cost £ 15,000.00
Project planning software cost £ 12,000.00
Miscellaneous fixed costs £ 22,000.00
Variable Costs
Meetings cost £ 5,000.00
Travel cost £ 10,500.00
Other activities cost £ 75,000.00
Total Project Budget £ 276,875.00

18QUALITY ISSUES IN PROJECTS
Part C.2. Alternative budget for the project
The alterations in the initial project budget has reduced the cost to £ 209,875.00 as the
Chief Financial Officer (CFO) was not happy with the project budget. The main step that has
been taken to reduce the project budget is reducing the costs associated as variable costs for the
project. The costs for meetings, travelling and other activities was reduced so that entire project
budget can be within the acceptable limit of the Chief Financial Officer (CFO).
New quality system for projects of Camstruction
Resource Costs Total
Secretaries costs (Per Month) £ 3,000.00 £ 9,900.00
Consultants costs (Per Day) £ 750.00 £ 103,500.00
Accommodation costs (Per Week) £ 400.00 £ 5,600.00
Own salary (Per Month) £ 4,250.00 £ 14,875.00
Fixed Costs
PC hardware cost £ 15,000.00
Project planning software cost £ 12,000.00
Miscellaneous fixed costs £ 22,000.00
Variable Costs
Meetings cost £ 2,000.00
Travel cost £ 5,000.00
Other activities cost £ 20,000.00
Total Project Budget £ 209,875.00