Content •Introduction The role of self assessment. Importance of communication and record keeping. Important guidelines for quality scheme. Modification is system that could improve service quality. •References
Introduction An organisation is mainly concern towards their quality of products and servicesforachievingqualityexcellence,suitabilityand competitiveness in this volatile economic environment. Every firm is focused towards providing best quality services to their potential customers in order to satisfying their needs and wants.
4.1 The role of self assessment in order to determine an organisations current state of health Health and safety is the major requirement of every business firm. It is important for manager to create proper direction and assessmentforfirmwiththeuseof appropriatemethods,toolsand techniques. SWOT analysis is helpful in evaluatingstrength,weakness, opportunitiesandthreatsofMarriott hotel.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
4.2 Importance of communication and record keeping Some major points are helpful in describing the importance of record keeping and communication: Ithelpsinestablishinganeffectiveandhealthyrelationshipwith customers. Helpsinprovidingqualityserviceswithadvancefeaturestotheir customers. To decrease non-essential elements form firm. To remove disturbing elements from the working environment. Effective decision can be made with the help of record keeping.
4.3 Important guidelines for effective implementation of quality scheme Stages of staff consultation are as under: Planning: To clarifying targets, mapping and schedules for Marriott hotel. Preparations: Selecting items related with cited target and research survey. Action: Schedule has to managed just for systematic action of work. Evaluation: Organisation has to identify required changes that are needed.
4.4 Modification is system that could improve service quality An organisation put lots of affords to make innovation in their system just to improve the quality of products and servicesthatareofferedtotheir customersandclients.Top managementMarriott hotel has to provide extra incentives, rewards and prizetotheirextraordinary employees.
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Conclusion Qualityisanessentialelementforanyorganisationto enhance their effectiveness towards their customers. Stages of staff consultation can help to company to make a better change in their staff which can help to increase quality services.
References Gillis, W.E., Combs, J.G. and Ketchen, D.J., 2014. Using resource‐based theory to help explain plural form franchising. Entrepreneurship Theory and Practice. 38(3). pp.449-472. Aaker, D.A., 2012.Building strong brands. Simon and Schuster. Fuller, S., 2012. Knowledge management foundations. Routledge.