QUALITY MANAGEMENT.

QUALITY
MANAGEMENT

Role of self-assessment which determines by the organisation in term
of state of health
A good deal of health related programs are graduates through
different roles that are assesses through identifying critical thinking
skills It must assess and adapt market needs which monitoring
internal program of Starbucks. It determines self-assessment which
can be direct to understand needs of employee through identifying
improvements in program outcomes. Once needs are identified,
state of health program are identified that serve through leaders
who make changes at workplace. In this context, following are such
roles which determines self-assessment in term of state of health:
 Personality:
 Work values
 Culture

Importance of communication and
record keeping in quality management
 Effective communication is also requires in Starbucks to
perform effective functions and operations. In this way,
the cited firm can create better understanding and
connect with various people who are working around
us. In addition to this, it also allows build respect and
trust in customer mine regarding company products
and services. With the help of communication, resolves
differences and foster to environment in which the cited
firm can solve their issues. In addition to this,
communication is also essential to caring, affection and
maintain creative ideas.

Stages to staff consultation in which company
follow guidelines to implement quality scheme
 In order to maintain quality, there are various elements which
need to be ascertain at workplace of Starbucks. They are as
follows:
 Six sigma
 ISO 9000

Modifications in existing system which
improve service quality
 There are various elements in which modifications are requires
through company can improves their services quality. It will assist
to measure service performances that are requires for implement
new system within Starbucks. They are as follows:
 Quick services
 Getting feedback from customer
 Create customer services survey

REFERENCES
 Assarlind, M. and Gremyr, I., 2014. Critical factors for quality
management initiatives in small-and medium-sized enterprises.
Total quality management & business excellence. 25(3-4).
pp.397-411.
 Bayraktar, E., Tatoglu, E. and Zaim, S., 2013. Measuring the
relative efficiency of quality management practices in Turkish
public and private universities. Journal of the Operational
Research Society. 64(12). pp.1810-1830.
 Brennan, S. E., and et.al., 2013. Measuring team factors thought
to influence the success of quality improvement in primary care:
a systematic review of instruments. Implementation Science.
8(1). p.20.

Thank You