Improving Project Quality: A Case Study of Camstruction Company Ltd

This report addresses the quality issues faced by Camstruction Ltd, a residential housing construction company, and proposes solutions based on a comprehensive quality management approach. It emphasizes the importance of planning quality management, performing quality assurance, and implementing quality control measures. Key tactics to reduce quality-related problems include defining project scope and objectives, defining project deliverables, meticulous project planning, effective communication, tracking and reporting project progress, good measurement practices, and constant review. The report suggests that by implementing these measures, Camstruction Ltd can significantly improve the quality of its construction projects, reduce remedial work, and enhance customer satisfaction. This document is available on Desklib, a platform offering a wide range of study tools and solved assignments for students.

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What are the key strengths of a Quality Management Approach?
Project quality management is a procedural process that involves the establishment of
a certain anticipated quality at the beginning of the project, and then maintaining the same
quality till the project comes to completion (Rever, 2018). Therefore, Camstruction Company
project quality management should strive to see to it that its projects not only produce
products that can accomplish a given task, but to create products that are able to meet task
requirements as well as other quality related measures such as the approach of construction,
durability, and materials used only but to mention a few. That means that Camstruction
Company project quality management will have to consider some key factors such as
planning and defining what quality is, carrying out quality assurance and undertaking quality
control to avoid the current product quality issues complaints from customers and the
incurring of extra charges renovating the houses.
Planning Quality Management: Accordingly, before Camstruction Company start
its project, it is important to analyze the quality level that has to be put in the given product.
Consequently, it is not good to only say that the project manager wishes to create a product of
“as high standards as possible.” Quality is primarily connected to cost. Therefore,
Camstruction Company project manager should factor in a project budget as part of their
planning course. Certainly, it is advisable to use the best possible available materials that can
be afforded. However these materials are supposed to be cost-effective (Rever, 2018). Even
though the quality planning process can be complex since it is supposed to balance the
interest of general quality as well as the reality of the specified budget, it is important to
ensure that project communication exists throughout the project life cycle. Thus, at the time
of planning, it is vital to outline exactly in what manner quality will be measured during the
project. Subsequently, by being specific about what defines the project quality, it helps to

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take the project along towards ensuring that the following step becomes easier and more
effective
Performing quality assurance: This steps deals with outlining the way in which the
project will have to successfully meet the laid down planned by putting it into action.
Therefore, the approach that is intended for use at the time the project has to align with the
quality goals which have earlier on been outlined. During this phase, experience plays a
significant role in making sure that the project manager is fully aware of the type of processes
that are likely to result in quality. So as to enhance quality it is important to undertake quality
auditing by identifying points where best practices have to be implemented, support the
project team to implement quality, identify places where the best practices have not been
employed, give the project sponsor assurance of quality and sharing of best practices that
have been proved in similar project (Kandelousi, Ooi and Abdollahi, 2011). Consequently,
instead of scrambling in the middle of the project to make quality adjustments, the project
should put in place independent and structured reviews as part of the project quality
assurance. Thus, the quality audits help to determine the “fit” of a projects practices to the
policies of the projects and that of the company.
Quality control: It involves activities used for evaluation to determine if the product
can attain the quality requirements which are specified or the project. As a result, quality
control is essential for Camstruction Company project management as it makes sure that all
things are done within the scope of project planning.
What are the key measures and tactics to implement a new approach that reduces the
quality problems?
Some of the best project management measures and tactics that Camstruction
Company should employed to reduce quality related problems include the following:

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Defining the project scope and objectives: It is essential that Camstruction Company
understand the scope of its project since scope describes the restrictions of the project. At the
same time, it is important to understand a project’s objectives because deciding on the actual
project objectives will aid in planning the project (FTA, 2018).
Define the project deliverables: It is important that Camstruction Company describe
what its construction project is supposed to deliver. In this sense, the company’s project
manager should understand the tangible items that have to be delivered and then documenting
them exhaustively to make it possible for any other person to be able to effectively and
correctly produce the desired product.
Project planning: Planning demands that the project manager decides on which
resources, people, and budget are needed to accomplish a given project. It is essential to
define all activities that are needed for the generating the deliverables with the help of
techniques like Work Breakdown Structures (FTA, 2018). The plan will help Camstruction
Company project manager to know what to check, and carry out that is essential to realizing
project quality. Generally, the project deliverables have to include a plan regarding the
manner in which the project manager together with the team shall have to maintain high-
quality standards throughout the entire project lifecycle. Therefore, the project manager has
to approximate the time as well as efforts needed for each activity, the correlation between
these activities and then come up with a realistic schedule to accomplish these activities. On
the same note, it is important to include the project team in the approximating the length of
the activities by setting millstones that indicate critical dates in the project cycle. All these
have to be included in the project plan, and then these activities have to be reviewed by major
shareholders to ensure they agree with the plan.

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Communication: The project plan for Camstruction Company will be useless not
unless it is effectively communicated to the project team since each team member should
clearly understand their responsibilities.
Tracking and reporting the progress of the project: Once the project is on-going, it is
significant that Camstruction Company project manager monitors and make a comparison
between the actual progress to the planned progress. The project manager will have to get this
project reports from the project team and then document any differences between the planned
and actual scope, schedule and cost (Kandelousi, Ooi and Abdollahi, 2011). Additionally, all
variations should be reported to the project manager and core stakeholders for corrective
actions to be undertaken.
Good measurement: It is essential to identify the primary results besides outputs of
the project and in what way to quantity if they have been provided. Therefore the company’s
project managers should execute processes which measure progress all through the project at
the team and entire project level (Bobera, 2008). Consequently, this makes sure that all
problems are identified early enough and successful tactics promulgated throughout the
project.
Constant review: Together with good measure, Camstruction Company project
managers should continuously and thoroughly review the project development against its,
budget, schedule and quality aspects (Gunawan, 2018). Constant review enables early
problem identification to enable for corrective action to be undertaken and keep the project
on track.

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Bibliography
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FTA. (2018). Key Factors of Successful Project Implementation. [online] Available at:
https://www.transit.dot.gov/regulations-and-guidance/key-factors-successful-project-
implementation [Accessed 2 Jul. 2018].
Gunawan, D. (2018). [online] Iopscience.iop.org. Available at:
http://iopscience.iop.org/article/10.1088/1757-899X/308/1/012001/pdf [Accessed 2
Jul. 2018].
Kandelousi, N., Ooi, J. and Abdollahi, A. (2018). [online] Waset.org. Available at:
https://waset.org/publications/8740/key-success-factors-for-managing-projects
[Accessed 2 Jul. 2018].
Rever, H. (2018). Quality in project management--a practical look at chapter 8 of the
PMBOK® guide. [online] Pmi.org. Available at:
https://www.pmi.org/learning/library/quality-project-management-tools-7177
[Accessed 2 Jul. 2018].