Arden University: Quality Management in Care Setting Essay

This essay delves into quality management within a care setting, emphasizing the critical role of motivation and team dynamics. It explores various motivation theories, including Maslow's Hierarchy of Needs, Equity Theory, and Herzberg's Two-Factor Theory, and their impact on employee performance and satisfaction. The essay also examines the significance of team work, continuous quality improvement, and the application of motivation strategies to enhance service quality and achieve organizational goals. It further discusses the importance of training, employee needs, and the application of digital innovation to improve the overall performance of the team and the healthcare setting.

Quality Management in a
Care Setting

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................1
INTRODUCTION ..........................................................................................................................1
ESSAY ...........................................................................................................................................1
CONCLUSION................................................................................................................................8
.........................................................................................................................................................8
REFERENCES................................................................................................................................9

EXECUTIVE SUMMARY
Quality management ensure that an enterprise, service or product is consistent. It mainly
has four elements; quality assurance, planning, improvement and control. They not only
emphasised on products and services but also achievement of long term goals (Abdulla and et.
al., 2013). It is an effective tools that assist a company in order to design and develop a product
within the clients actually desires and wants. It is also essential and important for the satisfaction
of audience which yet leads to customer loyalty. This report is based on care setting in which
role of manager is to motivate their employees by using different kind of motivational theory.
Thus, it support the business to manage make an effective and strong team.
INTRODUCTION
Quality management is depict as an act of overseeing entire tasks and activities required
to keep a desired level of excellence. It covers the finding of a quality policy, implementing and
developing quality improvement, assurance, planning and control. It is more essential and
important for the care setting to reduce inventory and waste. In order to improve quality
management, business entity should try to provide motivation and many other facilities to the
employees. Thus, it is highly assist workforce to work with each other and achieve long term
goals and objectives of company in limited time period. This assignment is based healthcare
facility and setting which is possible with the support of effective team. This report is mainly
based on the Essay which cover motivation theories, role of teams within the continuous process
of quality improvements (Baskerville, Liddy and Hogg, 2012).
ESSAY
Needs and requirements of the care setting is to provide accurate services and products to
the service seeker. It is important for the business to accomplish their possible outcomes in an
effective and efficient manner. In this they try to provide effective training and development to
their workforce, so that they are trained and have more knowledge about complete all tasks and
activities in given time period. Further, it is beneficial for the care setting to improve their
services quality. Therefore, needs of the company to use different kind of financial resource
which help to arrange sufficient amount of the money. It is highly beneficial for the organisation
to do their all activities and functions in appropriate way.
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The fishbone diagram delivers a visual of the factors effecting quality management hence
supporting one set up of those factors which is based on their intensity. Fishbone analysis can be
supported on any figure of component but they are better evaluated by break down in to
subcategories that will assist in identify the factors which is linked to the primary concern
therefore serving make a more elaborate analysis of the difficulty and its solutions which can be
contrive to figure out the problem. Be below fishbone diagram that has been formed for Quality
Administration in a Care Setting supporting find out that factors which effects quality
management.
Motivation is one of the main and foremost element for the each and every organisation.
It support the business to maintain long term relation with their employees as well as customers
also. In order to achieve this, manager of the health care use different kind of motivation theory
which help them to motivate their entire team. Further, it benefited to the company to maximise
their profitability and sales in limited time period. Therefore, with the use of appropriate
motivation their company easily improve their quality management. It is an effective tool which
assist them to reduce their inventory and wastage in the organisation. In this service provide use
four kind of motivation theory such as Maslow's Hierarchy of needs, Equity Theory, Herzberg's
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and Two factor theory. All these are highly essential and useful for the company to motivate and
encourager their employees.
Maslow's Hierarchy of needs theory is identify as one of the main and essential theory for
the employees who are working in the organisation which is beneficial for them to improve their
quality management (Motivation Theories, 2017). This theory includes different factors such as
self-actualization, esteem, belongingness, safety and physiological needs. It is the main role and
responsibility of the manager to provide all needs to the workforce. Self-actualization is a first
part of the Maslow's theory which cover basic requirements of employees such as education,
religions, hobbies, personal growth, advancement, training, creativity and growth. Further, entire
workforce needs above requirements in order to improve quality management and maximise
profitability and productivity of the company in certain time period. Another is esteem needs
which covers high status, recognition, friends, responsibilities and many other aspects. In this
manager is responsible to allot business tasks and activities as per its knowledge and skills.
Belongingness, is another part of this theory which teams, co-workers, supervision, clients and
subordinates. In this employees are needed to team workers and subordinates. Thus it is essential
for them to maximise employees long time relation in the company. Safety is also important
needs for the workers in the achievement of predetermined objectives and goals. Physiological
needs is also needed by the employees to maintain their strong position in business. In this they
require fair salary and compensation as per their work and performance in the enterprise. All
these needs are benefited for the company to improve their quality management process in an
effective and efficient manner.
Equity Theory imply that an individual move in social comparison by examining their
rewards and efforts with those of accurate others (Care Quality Commission, 2012). In this
individual perception regarding the fairness of their efforts and rewards relative another
influence their motivation level. In this role of the manager is to provide equal treatment to their
entire workforce. Thus it help business entity in order to maximise their productivity and
performance at marketplace. Therefore, it also assist in the improvement of products and service
quality which is beneficial for them to gain competitive advantages in limited time period. This
theory support the organisation to attain their predetermined and long term objectives. In this
role of the business is to equally handle and manage all team systematically which is important
to them to maximum employee relation in the business as a long duration. In this model role of
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the team work and manager to render equal salary and wages to the employees as per its
performance and work.
Herzberg's Two factor theory is another important and beneficial model for the
organisation in order to provide motivation to the employees. Thus, it support them to increase
their motivation and performance level easily (Chassin and Loeb, 2011). This theory include two
factor such as Hygiene and motivators. As per the part of hygiene factor employee become
dissatisfied as well as act to acquire them back. In this workforce required decent working
condition, benefits, pay, security, interpersonal relationships, company policy, and many other.
All these are main part of the motivation which assist to maximise level of motivation and work
for the achievement of long term objectives and goals of company. Thus, it is also beneficial for
the quality team to improve their product and services. Better and effective quality of the product
highly useful for the enterprise to attract wide range of customers towards them. This theory
benefited to the worker to complete tasks and activities of company in allotted time period.
Vroom's expectancy theory is another and foremost motivation theory which is important
to the employees as well as organisational also. It help help the company to gain competitive
advantages in limited time period. This model is developed by the Vroom that supposes that
valence, instrumentality and expectancy are increased with each other in order to analysis
motivation. It is significant for the business to encourage their performance as well as motivation
level in an effective manner. Therefore, with the assist of these they can accomplish their long
term objectives. In this healthcare provider provide effective training and development to the
employees which support to maximise their knowledge base easily. It is important for the
employees to deal with complex situation easily and systematically (Chassin and Loeb, 2013).
All motivation theories are important for the entire workforce to improve their team
performance and gain better outputs easily. In this employees of the organisation generating high
level of positivity and productivity they work with a team and want to expand leadership impact
and capacity, engage in open and free-spoken dialogue, build on collective strength, create
powerful team of involvement, accelerate results and relationships, increase team dynamics and
develop a common values and vision. So it is important for the business to maximise their sales
and reduce employees turnover in the organisation. Further, it help service provider to improve
and enhance quality management. It is an important tool which is needed by the all enterprise
with aim to decrease their wastage and inventory in certain time period. Therefore, performance
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of the entire team is mainly based on its motivation and performance level which is the role of
manager is to motivate their employees by providing basis needs to them. It support in the
achievement and accomplishment of predetermined goals and objectives in certain time duration.
In order to maximise performance of the team, company should provide proper training to
workers. This program help employees to increase their basic knowledge and skill on particular
matter of company (Free and et. al., 2013). Further, it is important to achieve their personal and
professional goal.
Motivation theories is also important part quality improvement program. In this role of
manager is to motivate their all workers by providing accurate training and basic needs to them.
Theses are help in the achievement of predetermined objectives and targets. The main purpose
and motto of continuous quality improvement is to enhance healthcare by recognising issues,
developing and controlling corrective action and examining its effectiveness. An important tool
of such program is the controlling the high risk, problem-prone or high volume elements of
healthcare. It is important and beneficial for the company to maximise their sales and profit in
limited time. Further, it attract large number of the customers towards business products and
services. Thus, motivation is more beneficial and essential for the entire workforce to develop
their effective image in market as well as attain long term objectives also. User this Maslow's
Hierarchy of needs theory is biggest and valuable model for the company to encourage their
team while developing innovative products and services at market. It is also important in the part
of improving quality management process. This process is highly important to maximise their
profitability and reduce wastage as well. Motivation aspects is more beneficial and effective of
the service provider to render better treatment to the service seeker. Thus, it support the company
to maximise their profitability and performance level in an effective and efficient manner.
Another importance of these is to highly motivate their workforce while working and performing
business tasks and activities in given time duration (Khunti and et. al., 2012).
In this role of the team is divided into different parts such as adaptability, strategic
development, leadership, consideration and many other. All these are important for the service
provider to guide their entire workforce about achievement of long term targets and objectives
within an organisation. Thus, it help the healthcare to gain their competitive edge in limited time
period. As a role of leadership service provider easily lead their all workers while achievement of
success and growth in future. Further, it help to increase better and strong position of the
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company at marketplace. Motivation and team working is also support the organisation continues
process of quality improvement. This process is highly beneficial for the each and every business
to maintain strong relationships with customers as well as workers in an effective and efficient
manner. Another role and responsibility of the manager is to apply digitalisation and innovation
in their business operations and activities which support them to attract different number of the
customers in the organisation easily (Ralston and et. al., 2014). This technology also assist in the
improvement of profitability and productivity of the business in limited period. Further, they can
easily attain more advantages and benefits at marketplace. Another responsibility is to provide
work to their all employees as per its skills and knowledge in the healthcare setting.
Continuous quality improvement process includes six steps which are important for the
business to maximise their revenue. In first phase business entity identify the issues and in order
to overcome this problem they can develop a problem statement. In second phase, company
define the actual situation which break down issue into components parts, analysis main problem
areas and create a target improvement objective. In third stage, business entity evaluate the issue
and use specific charts as required to overcome such problem. At the four stage, an organisation
develop an action plan which is essential to outlines the correct ways of the issues. In the fifth
stage they look at the better outputs and confirm that the main issues and their solutions. Al last
phase they come back to first stage. Thus, these are important and essential for the company to
identify main issues in the continuous process of quality improvement. In this motivated staff
members play vital and critical role in the success and development of business organisation.
Thus, motivation theory is highly beneficial for the company and employees to maximise their
productivity and performance level easily. In order to improve and handle quality management is
important role of the manager which is possible with the help of motivation theory. In this role of
the administrator to fulfil basic needs and desire of the employees as well as accomplish their
predetermined objectives in certain time period (Romano and Stafford, 2011). This process is
highly support the enterprise to maximise their sales and turnover in sufficient time period. Role
of the team in the improvement of quality process is to provide accurate information and data to
the customer. Thus, they are understood about business services and products and try to provide
effective quality in their products and facility to them. Then, it show the better and effective
reputation of the business entity in the mind of service seeker and in the marketplace. Another
role is to provide effective training and development to their entire workforce. In during the
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secession, they are capable to handle all hard situation and complete whole work and activity of
the company in allotted time period.
Above all these are important part of the motivation but another motivation aspects which
is used by the care setting for rendering basic services to the patients. In this company should try
to develop an effective strategy which them to evaluate, maintain and develop a better structures
and systems in order to promote the responsibility, rights and diversity of service users. In this
main role of the manager is to allot basic rights to the employees about to receive important
information regarding healthcare, it policies, procedures and services, providers and practitioners
and member responsibilities and rights (Sallis, 2014). As a right of advocate they advise for
employees on the following problems without incrimination and restriction from healthcare.
Another rights to manage entire work and activity of the healthcare which is beneficial for them
to retain strong position at marketplace. Further, it support them to establish long term goals and
targets systematically. Responsibility is play vital and critical role in the success and growth of
the health care setting. In this business provide all responsibility to the workers regarding the
information of patients. Thus, they try to analysis the activities and functions of the company
which support them to increase their image at marketplace. There different responsibility of the
service providers including observing, recording and monitoring patients conditions by taking
pulse, temperatures, weight and respirations (Werner, Kolstad and Polsk, 2011). Another duty is
to easily communicate with relatives, carers and patients. Assisting with clinical is another
responsibility which is useful for the business to maintain health of the clients. In this personal
care consists infection preventions and monitor, personal hygiene, food, safety, comfort and
entire reassurances. In order to promoting nutritional, physical and mental health with patients is
another important responsibility of the healthcare provider. Ordering and checking supplies is
main role and duty of the service provider. All these are useful for the business to maintain
products and service quality in the enterprise. Therefore, there are different strategies that service
provider can develop to encourage diversity and equality including; the implementation of a
diversity and equality policy and seeing that their employees has understood such type of policy
(Smith and et. al., 2012). In this, healthcare provide equal opportunities and chances to the staff
members in order to finished diversity and equality training as an induction part. Rendering daily
refresher training to show variation in rules and regulations. One of the main responsibility and
duty of the service provider is to analyse what the patients require from the health care services
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and facility that they are approaching. By keeping their needs as the position of care planning is
also important for the service user in order to maximise their sales and profitability.
Therefore, motivation is highly important for the healthcare setting to improve their
quality of services and products in a systematic and effective manner. Thus motivation theory is
applied by the each and every business to develop their strong image and goodwill at market
(Thota and et. al., 2012). Further it is essential for the to improve their quality and decrease their
inventory as well as wastage also. In this role and responsibility of the service provider is to
check entire performance of the team members and availability of optimum resources. These are
supportive for the business to maximise their response and trust in the company. Continuous
quality improvement is an essential process that can bring regarding enhancements in entire
procedures. Thereby directing to effective outputs by controlling and evaluating important
information. It places more significant on business activities, rather than a single person. A
continuous and ongoing effort to enhance services, processes and products. With important
creations in the activity of information analysis and handling, in setting of healthcare to make
regular development via positive variation in their enterprise process. It is important that aspects
of quality administration are integrated crosswise entire process. Entire data and day to day
system of reporting have to be merged seamlessly. With the apply of motivation theory company
can easily enhance their quality effectively and efficiently. It support the healthcare sector to
increase their sales and ratio in allotted time period. Thus, it is significant and important for the
firm to provide better treatment and services to the service seeker. Therefore, it assist in the
maximisation of better growth and success at market (Umpierrez and et. al., 2012).
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CONCLUSION
As per the above mentioned report, it can be concluded that quality management is more
essential and important part of the care setting in order to increase their standard and minimise
wastage. These are possible with the help of different kind of motivation theory which support
them to maximise their performance and motivation level in the organisation. Motivated
workforce are capable to deal with difficult situation in easy manner. In this company applied
various types of motivation model such as Maslow's Hierarchy of needs theory, Equity Theory,
Herzberg's Two factor theory and Vroom's expectancy theory. All these aspects are highly
important for the business to accomplish their predetermined as well as long term objectives in
limited time duration. In this role and responsibility of services provider is highly valuable for
them to attract wide range of customers.
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REFERENCES
Books and Journals
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Baskerville, N. B., Liddy, C. and Hogg, W., 2012. Systematic review and meta-analysis of
practice facilitation within primary care settings. The Annals of Family Medicine.
10(1). pp.63-74.
Care Quality Commission, 2012. The state of health care and adult social care in England in
2011/12 (Vol. 763). The Stationery Office.
Chassin, M. R. and Loeb, J. M., 2011. The ongoing quality improvement journey: next stop, high
reliability. Health Affairs. 30(4). pp.559-568.
Chassin, M. R. and Loeb, J. M., 2013. High‐reliability health care: getting there from here. The
Milbank Quarterly. 91(3). pp.459-490.
Free, C. and et. al., 2013. The effectiveness of mobile-health technology-based health behaviour
change or disease management interventions for health care consumers: a
systematic review. PLoS medicine. 10(1). p.e1001362.
Khunti, K. and et. al., 2012. Effectiveness of a diabetes education and self management
programme (DESMOND) for people with newly diagnosed type 2 diabetes
mellitus: three year follow-up of a cluster randomised controlled trial in primary
care. Bmj. 344. p.e2333.
Ralston, S. L. and et. al., 2014. Clinical practice guideline: the diagnosis, management, and
prevention of bronchiolitis. Pediatrics. 134(5). pp.e1474-e1502.
Romano, M. J. and Stafford, R. S., 2011. Electronic health records and clinical decision support
systems: impact on national ambulatory care quality. Archives of internal
medicine. 171(10). pp.897-903.
Sallis, E., 2014. Total quality management in education. Routledge.
Smith, S. M. and et. al., 2012. Managing patients with multimorbidity: systematic review of
interventions in primary care and community settings. Bmj. 345. p.e5205.
Thota, A.B. and et. al., 2012. Collaborative care to improve the management of depressive
disorders: a community guide systematic review and meta-analysis. American
journal of preventive medicine. 42(5). pp.525-538.
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