Quality Management for Organisational Excellence

This report provides information about quality management and its importance for organisational excellence. It explores various quality measures and principles and provides insights into Engineering Tooling company's approach to quality management.

Quality Management
for Organisational
Excellence
1

Table of Content
Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................3
Main Body.......................................................................................................................................3
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10
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INTRODUCTION
Quality management is tool and technique which provide assistance to a business entity
to provide more assurance regarding the quality of items as it builds trust and reputation of a firm
(Aquilani and et.al., 2017). In other words, excellent quality of offerings would help the firm in
accomplishing their task within a limited duration and provide them a way to gain rivalry
position over a marketplace. This involve proper working procedure by directing the activities of
an organisation so as to improve the sales and profitability. This allow customer to repeat sales
by making perfection in their operations which provide an effective growth and thus generates
maximum profits. This report is based on Engineering Tooling company which is one of the
oldest company situated in United Kingdom. They emphasise on providing premium quality of
merchandise with wide range and focus on radical improvement which generate more
satisfaction of buyers. In relation to this, they have well trained staff and strong financial status
which help the firm to make expansions and diversifications. The make transformations in a
business at a fast pace which help the firm to accomplish business objectives. The main objective
of this report is to provide information regarding quality control measure and to make continuous
modification in overall functioning of a business with new approach and style so as to gain
maximum exposure across the globe. Also, this report provides several quality measures and
principles in order to sustain for a longer period of time. At last, this report provides several
recommendations of improvements that has taken place in a firm.
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Main Body
Quality management is a broader term in an organisational behaviour which ensure that
the quality of merchandise or services remains to be uniform and consistent (Elahi and Ilyas,
2019). It consists of several elements such as quality planning, control, assurance as well as
quality improvement as the emphasise is not just on product or services quality but to achieve
them. In a modern era, buyers are less sensitive to the prices and are more particular for quality
which provide them with better standard of living in a community. Globalisation facilitate free
movement of merchandise, ideas, people across the boundaries of a nation as it increases more
competition among the firm by improving or making modifications in their product line. This
aids in developing and creating merchanded in a unique and innovative manner which help in
gaining sustainability for a long term.
By looking towards this awareness, this step is initiated by Fedrick Taylor who is referred
as father of scientific management and take movements by making assurance about the quality
(Furterer, 2016). Today, firms are focusing on constant improvements in merchandise and
emphasise on new innovations and excellent services so as to grab the attention of clients across
the globe. Also, there are immense level of suppliers so it is necessary to create differentiation in
their offerings which in turn ensures maximum satisfaction of clients. Client satisfaction is top
most priority of quality manager as this enhance the greater productivity and improve the overall
functioning of the company which aids in accomplishment of goals in a respective time period.
The use of several holistic approach would help a lot to the company to make transformation in
their operations and adopt the use of advanced technology which simplify the overall working
procedure and aids in conducting fast operations of a corporation in an efficient manner.
The senior authority of Engineering tool management would monitor and control the
overall activities through Enterprise Resource Planning which provide assistance in gaining
standard quality in order to achieve a desired level of excellence (Kiran, 2016). Quality
management is a management technique or tool which assist the firm to gain long term success
which could be possible through customer loyalty and by wining the hearts of buyers. In today’s
era, there is complete revolutionise in the process of a business as everyone wants to be aware
and implement their aspects of a business in systematic manner and follows proper code of
conduct which create a significant position of the firm in a marketplace. Companies takes several
certificates and obtain other evidence of data so as to get better idea as they recognise the quality
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of standards through standards such as ISO 9001 which provide a greater assurance related to
quality measures. In addition to this, it provides a level of support in term of profitability and
ensure a great culture which renders an excellent framework for an organisation. This allow them
to facilitate smooth flow of activities and bring proper coordination in a workplace. With
reference to Engineering Tooling company, the core principles of quality management are
prescribed as follows:
Customer focus: They represent the core unit of an organisation without which there is no
business (Kubiak and Benbow, 2016). The respective would conduct extensive research so as to
identify the nature of competitors, taste and preferences of customers and many more which aids
them to gain a rivalry edge within the confines od automobile sector. In relation to this, they
would cultivate a strong distribution of network by interacting and great communication skills
which satisfy their requirements as this maximise the revenue and accelerate the productivity
within a marketplace.
Leadership: They have a great influential ability which renders proper guidance and
direction among their subordinates and they are highly committed towards their objectives
(Machado and et.al., 2017). Also, they provide proper training and development programmes
among their personnel so as to make them capable of handling challenging position with
additional responsibilities. This enhance a great learning among them and provide them a great
success in their career. The leader of Engineering Tooling company would guide them and
assign the work appropriately with great clarity among them which aids in meeting their targets
in a short span of time.
Involvement of people: The top management of Engineering Tooling company would
involve the participation of subordinated in decision making and consider their new and
innovative ideas which make them feel that their presence is significant and valuable to a firm.
This increase the level of job satisfaction and employee retention for a longer time period. It
boosts the overall productivity and ensure them to work hard by reaching their targets in a proper
time period. Motivating and engaging them in day to day operations of a business would create a
harmonious atmosphere and thus provide an excellent growth to the firm.
Process approach: This involve the systematic method and emphasise to eliminate
complicated issue which aids in gaining more productivity (Manatos, Sarrico and Rosa, 2017).
The manager of Engineering Tooling company would ensure that there is proper utilisation of
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resources such as manpower, machines, materials and to render a best solution among their
buyers which brings a maximum level of output.
Systematic approach: The team members are more dedicated that provide a greater
understanding of task which improves the overall functioning and procedure. There is proper
organising of work in case of respective firm by avoiding duplication of activities which promote
coordination among them. In relation to Engineering Tooling company, the proper organisation
structure and hierarchy allow the firm to facilitate smooth operations which brings transparency
and accountability of a firm.
Continual improvement: There is continuous changes has been taking place so the
manager of concerned firm would focus on radical improvements in their parts which allow them
to become a prominent leader in a marketplace. This generates more revenue and build greater
customer loyalty.
Decision making: This is most essential element which allow the company to make
rationale decision by collection various sources of data and conducting its analysis. The senior
authority of Engineering Tooling company would ensure that they would gather necessary details
which provide them to work with accuracy and transparency so that targets could be met in a
short duration (Mitra, 2016).
Relation with suppliers: The top management of Engineering Tooling company would
create a strong relation with its suppliers as this help in getting best quality of merchandise and
ensure proper delivery of goods. In relation to this, they acquire raw material in a bulk quantity
from them at an affordable price which minimise the overall cost of operation and accelerate the
profit margin of a firm. Thy ensure premium quality of products to their customers and create a
harmonious atmosphere in a workplace.
Therefore, these components allow Engineering Tooling company to produce best quality
offerings which generate more satisfaction level of customers. They motivate their worker with
financial and non-financial benefits such as compensation, bonus, sense of appreciation which
create zeal and enthusiasm among them to work more harder and harder. This creates a positive
atmosphere and facilitate proper cooperation among them (Schilling and Neubauer, 2017). They
also ensure quality specification to their clients and provide fast and efficient delivery of
merchandise which create trust and confidence among them. This improve the overall efficiency
and maintain a proper hierarchy in a workplace.
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They make proper division of work among their subordinates that matches their talent
and skills which make them feel satisfied and delighted. This allows to gain maximum exposure
and to achieve a prominent rivalry edge across the globe. Engineering Tooling company has
strong financial position which allow them to create expansion, diversification and
modernisation of a business in a smooth and efficient manner which create a proper harmony in a
workplace. It also creates optimum balance between authority and responsibility which ensure
proper delegation of task in an appropriate manner.
The leader creates a strong team spirit in a respective workplace and provide a best
solution to them which create a sense of belongingness and a strong unity among them. ETC is
one of the popular company that is popular for its wide range of items as it create a strong brand
awareness across the worldwide. They have attractive and talented workforce which aids in
making a wise decision that proves to be more advantageous for a firm as the supervisor
recognise their effort and provide awards to them which enhance a greater productivity and help
in ensuring sustainable development (Sholarin and Awange, 2016). It also provides protection
towards environmental aspects such as ban the use of plastic, adopt the strategy of reduce, reuse
and recycle which create a positive brand image of a company in a marketplace. Furthermore,
the concerned firm abides all laws and legislations and maintain various rights such as
employments laws, food and safety laws, data protection laws which promote the interest of
workers and maintain a smooth working procedure in a business. In a dynamic era, the
employees of Engineering Tooling company would not hesitate of adopting changes that bring
overall effectiveness and provide an enormous opportunity of growth which maximise the
revenue in a marketplace. With reference to quality management the several measures are given
beneath:
Total Quality Management (TQM): This is an important tool of operation management
which focus on rendering ongoing improvement in merchandise or services so as to generate
maximum satisfaction of clients across the marketplace. The concerned firm provide greater
significance to quality that enhance the overall productivity and emphasise more on setting goals
by adding greater value to their customers. This allow firm to face stiff competition by enjoying
greater economy of scale and thus generate multiple streams of revenue.
Six Sigma: It is a better-quality control measures that provide more improvement in
business process as there is reduction in defects or errors from their merchandise or services. In
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relation to this, the senior authority of Engineering Tooling company would avoid the wastage of
resources and provide assurance of quality among their customers which provide a methodology
to improve the overall functioning of a business in an efficient manner. Being the reputed
company, the firm emphasise on reliability and availability of its items and use robust process so
as to eradicate any sort of defects in their parts (Sinha, Garg, Dhall and Douglas, 2016). This
help in analysing the root cause of problem which maintain proper efficiency and accountability
in a corporate world.
Lean Production: This method focuses on minimising the waste from the production
process as it saves time and cost. Engineering Tooling company could use lean production
technique so that they could provide high quality of merchandise by using best practices and
sophisticated technology as it emphasises on providing low cost products by attracting maximum
number of clients from different parts of the country. It allows the firm to make judicious use of
resources by removing waste as it provides a competitive advancement and contribute towards a
prominent edge at an international level.
Just in Time: This strategy involves the alignment of raw materials in such a manner
which aids the firm to take sufficient orders from suppliers so that it could not incur unnecessary
expenses. They would make forecast of demand regarding the availability of products and
produce them in a sufficient quantity which allow firm to provide protection of theft as well as
spoilage of resources. The senior executive of Engineering Tooling company would rely on fast
production process and has excellent manpower with no breakdowns of machineries which
enhance the level of productivity and bring transparency and coordination. It allows to manage
fast operations of a business in an efficient manner which minimise cost in several aspects such
as warehouse expense as limited goods would be manufactured.
Excellent quality of merchandise would provide specification in product and take
immediate corrective action on a proper time period as it involves testing through samples which
aids in identification of root cause of problem and then concerned firm would take remedial
measures so as to make precaution in future (Slack and Brandon-Jones, 2018). In an Engineering
Tooling company, the major emphasise is on several parts or components so that it could fit
together and thus operates in a smoothly manner.
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CONCLUSION
From the above-mentioned information, it can be summarised that quality is crucial for
every organisation as it assist the firm in accelerating more productivity and ensure more success
in future. The senior management would assist the firm in ongoing improvements in merchandise
which gain huge access of customers plus generate customer loyalty. Efficient and talented staff
would work beyond their potential and help in meeting the targets in a respective time period as
they are committed towards their goals. The human resource manager of Engineering Tooling
company would follow a proper recruitment and selection procedure as they would hire a
potential candidate who work with efforts and contribute towards organisational goals. They are
properly trained through apprenticeship programmes which inculcate confidence and
determination among them. Also, the senior executive would direct and monitor the activities of
staff and overall manufacturing process through benchmarking which improves the effectiveness
in a respective place.
The firm would use balance score card which is a performance tool as it involves the
execution of activities which produces positive consequences. It has four perspectives which are
as follows:
Growth: This could be through rendering training programmes among personnel so as to
accelerate their skills and knowledge base. This maximise the overall productivity and make
them capable of handling challenging roles.
Process: They follow a proper hierarchy by analysing the performance in order to avoid
delays and wastage and bottlenecks.
Customers: They emphasise on providing best services to their clients by providing
assurance about the reliability and quality so as to generate their trust. Also, the firm would
collect necessary information through feedbacks so that they could make further improvements
in their process. This provide a vast growth opportunity to firm which help in generating more
sales.
Finance: There are several financial parameters such as sales expenditure, cash flow,
trading and profit and loss account as well as balance sheet which depict financial status of a
business. Engineering Tooling company has an efficient and positive cash flows and through
better planning they could further expand their operations and make proper usage of funds in an
effective and efficient manner. Finance is considered as blood of business which ensure proper
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completion of task with greater accuracy and assist the manager to maintain proper cooperation
among them.
The senior executive would make proper strategy by deciding proper course of action
among the alternatives available and consider the ideas and suggestions of employees which help
them in facilitating proper decision and promote an excellent culture in a workplace. Also, the
manager would ensure proper organising of work so as to avoid duplication of activities and
maintain a proper code of conduct in a smooth and efficient manner. They also follow unity of
command which aids in avoiding confusion and misunderstandings among them and help in
bringing proper cooperation among them. There is a proper balance between centralisation and
decentralisation which prove to be more advantageous for the company and ensure more success
in future. There is efficient chain of command to be followed in an organisation assist enhance
the overall efficiency and productivity in a corporation.
The top management make an appropriate strategy which create cordial relation among them and
thus increase the sales and improves the profitability ratio. The senior executive would maintain
proper code of conduct and monitor the overall functioning so as to maintain smooth conduct of
activities. They also recruit the best candidate by following recruitment procedure which ensure
transparency and depict a clear picture of the company.
They could motivate and encourage their staff by compensation benefits, incentives and
bonus and provide them with terms and conditions of payment and other relevant details so that
there is no sort of confusion and bring harmonious atmosphere in a workplace. They also
emphasise on proper allocation of resources and use renewable source of energy which create a
favourable image of the company. Moreover, they also must possess great communication skills
and has to be calm and patient so that they could have the handle work pressure. This create
positive influence among their subordinates and make them capable to work with zeal and
energetic which produce positive outcomes. They also emphasise on setting goals and involve
people in decision making which create a sense of team spirit and unity among them.
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REFERENCES
Books and Journals
Aquilani, B., and et.al., 2017. A systematic literature review on total quality management critical
success factors and the identification of new avenues of research. The TQM Journal.
Elahi, F. and Ilyas, M., 2019. Quality management principles and school quality. The TQM
Journal.
Furterer, S.L. ed., 2016. Lean Six Sigma in service: applications and case studies. CRC press.
Griffin, R.D., 2016. Principles of air quality management. CRC Press.
Kiran, D.R., 2016. Total quality management: Key concepts and case studies. Butterworth-
Heinemann.
Kubiak, T.M. and Benbow, D.W., 2016. The certified six sigma black belt handbook. Quality
Press.
Machado, C.G., and et.al., 2017. Framing maturity based on sustainable operations management
principles. International Journal of Production Economics. 190. pp.3-21.
Manatos, M.J., Sarrico, C.S. and Rosa, M.J., 2017. The integration of quality management in
higher education institutions: a systematic literature review. Total Quality Management
& Business Excellence, 28(1-2), pp.159-175.
Marzagão, D.S.L. and Carvalho, M.M., 2016. Critical success factors for Six Sigma
projects. International Journal of Project Management. 34(8). pp.1505-1518.
Mitra, A., 2016. Fundamentals of quality control and improvement. John Wiley & Sons.
Schilling, E.G. and Neubauer, D.V., 2017. Acceptance sampling in quality control. Crc Press.
Sholarin, E.A. and Awange, J.L., 2016. Environmental project management: principles,
methodology, and processes. Springer.
Sinha, N., Garg, A.K., Dhall, N. and Douglas, A., 2016. Effect of TQM principles on
performance of Indian SMEs: the case of automotive supply chain. The TQM Journal.
Slack, N. and Brandon-Jones, A., 2018. Operations and process management: principles and
practice for strategic impact. Pearson UK.
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