Quality Management for Organizational Excellence

Quality Management for
Organisational Excellence.

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. Define Quality and the Key elements of Total quality...........................................................3
2. The requirements for the Implementation of Total Quality Management.............................6
3.Strategies used to establish a quality culture in TTC...............................................................7
4. Use of ISO 9000 as an entry into Total Quality management................................................8
CONCLUSION AND RECOMMENDATIONS............................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Quality management is the process of beholding all the tasks and activities which are
required to maintain the desired level of organisational excellence. This process includes the
purpose of quality control, creating and executing quality planning and assurance, quality
improvement and also to ascertain the quality policy (Andersson, Manfredsson and Lantz,
2015) . On the other hand, organisational excellence is the process where the firm makes efforts
to achieve their goals and objectives, the firm encourage and motivate their employees to deliver
the goods and services from which the requirement of customer get fulfil within the expectations
of business. This is the organisation which is well equipped and had very strong financial base.
In this report as the newly appointed director of quality of TTC company, the one has to
introduce a company wide quality strategy, along with the concept of quality and its elements. In
addition with this the execution of TQM is also going to be discussed, and at last the report will
be wind up by explaining the use of ISO 9000 into TQM.

MAIN BODY
1. Define Quality and the Key elements of Total quality.
Quality – Quality is the process of doing the right things accurately and this is uniquely
defined by every individual. The process or product which is reliable and intended to perform its
function is said as the quality of a product (Asif and Gouthier, 2014) .
Lean manufacturing:
Lean manufacturing is an methodology which emphasises on waste minimization at time
of production of goods and services simultaneously enhancing production. It is also known as
lean production or lean, in which an integrated socio technical approach that based on Toyota
production system and use by that company. It is based on some specific principles such as
Kaizen and continuous improvement. The main advantage of lean production that it enables in
reduce cost and improvement in quality. To apply lean manufacturing organisation have to adopt
some materials and tools that are headless and headed bushes, slip renewable bushes and
engineering layouts with marketing fluids etc.. all these attributes are very much obligatory while
implementing lean manufacturing and for power steering production that helps in reduce cost
and enhance quality.
The key Elements of Total Quality
Quality is primary factor which helps organizations to exceed their competitors and
survive the strong competition. The following eight elements are necessary for the success of
Total Quality management and these are further classified into following four groups, which are
as follows Ethics, integrity and trust are closely related to each other and very important for an
organisation by integrating values and norms with each other organisation can easily gain trust to
gain brand awareness and integrity. In case of Talbots Tooling Company by ethical works and
activities get trust of employees and gain large share of market. Company by adopting ethical
works and practices build an strong brand image and gain large share of power steering and get
popular in market because they already have strong brand image because they integrate with
ethical values.
 Foundation : These are further classified into three named as Ethics, trust and Integrity
and the entire or overall process of Total Quality management is based on strong
foundation of these three.