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Quality Management in Business: Assignment

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Added on  2020-10-22

Quality Management in Business: Assignment

   Added on 2020-10-22

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Quality Managementin Business
Quality Management in Business: Assignment_1
Table of ContentsINTRODUCTION...........................................................................................................................1LO 1.................................................................................................................................................11.1 define quality in terms of business and service provision.....................................................11.2 Illustrating inspection and assurance process.......................................................................11.3 Discussing range of approaches to quality management......................................................21.4 Similarities and differences between different methods.......................................................3LO 2.................................................................................................................................................32.1 Meaning of customer satisfaction.........................................................................................32.2 Meaning of continuous improvement...................................................................................32.3 Types of added values to be gained......................................................................................42.4 Types of information that is made available to customers....................................................4LO 3.................................................................................................................................................53.1 Explaining measurement of Quality management................................................................53.2 Evaluating benefit of user and non-user surveys in determining customer needs................53.3 Methods of consultation employed in one quality scheme...................................................53.4 Identifying value of complaint procedures and analysis their use in improving quality......6LO 4.................................................................................................................................................64.1 Role of assessment in de determining current state of health...............................................64.2 Evaluating importance of communication and record keeping.............................................64.3 Following guidance on stages of staff consultation..............................................................7CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
Quality Management in Business: Assignment_2
Quality Management in Business: Assignment_3
INTRODUCTIONThe term quality management refers to that act of overseeing all activities that has to bemaintained in terms of desired level of excellence (Chiarini and Vagnoni, 2015). In the followingreport, Toyota has been taken into consideration. It is a manufacturing plant that assembles cars.It was established in December 1989. Thus, in the following report, the role of quality management in inspection and assuranceprocess has been identified. Further, the approaches that is been adopted by Toyota will bediscussed under. Furthermore, the similarities and differences of the approaches in terms of theprocess of quality management has analysed. In addition to this, it also highlights on role of self-assessment that helps in determining current state of health of Toyota along with importance ofcommunication and record keeping.LO 11.1 define quality in terms of business and service provision.The quality in terms of business and also in terms of provision services is defined as theproduct and services that has sustainability and capacity in order to satisfy the needs and desiresof customers (Noshad and Awasthi, 2015). Thus, the concept mainly ensures that bond betweenthe goods and services with their standards that states and identifies the reputation of theparticular organisation. If the products that is produced in order to satisfy the actual needs andwants than it will be termed as the quality product. 1.2 Illustrating inspection and assurance process.Quality control has been stated in the late of twenties where the in-charge of this wereknown as the manager of quality control (Hoyle, 2017). At that time the inspection was the firstand only priority of Toyota. Further, as time moved they made their focus on statistical controlthat helped them in improving the quality standard of the company in remarkable manner. Theywanted to be the most reputed company in the world so they made high quality productsavailable to customers. For this they have established the quality management system that helpedthem in ensuring that high quality product is been provided to the customers. Thus, thereincluded two major processes in managing quality that are quality inspection and assurance.Quality inspection1
Quality Management in Business: Assignment_4

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