Quality management in health care industry
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Added on 2019-12-03
Quality management in health care industry
Added on 2019-12-03
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Research Project1
Table of ContentsTask 1A......................................................................................................................................................31) Research Proposal.............................................................................................................................32) Research Questions...........................................................................................................................4Task 1b.......................................................................................................................................................4Literature Review..................................................................................................................................4Task 1C.......................................................................................................................................................61) Research project specification..........................................................................................................62) Research Methodology.....................................................................................................................7Task 2 A....................................................................................................................................................101) Plan and organize necessary resources...........................................................................................102) Undertake proposed research investigation.....................................................................................11Task 2 B....................................................................................................................................................111) Record and collate data...................................................................................................................11Task 3 A....................................................................................................................................................151) Appropriate research evaluation techniques...................................................................................15Task 3b.....................................................................................................................................................171) Interpreting and Analysing..............................................................................................................172) Recommendations...........................................................................................................................18References................................................................................................................................................19Appendix..................................................................................................................................................21Questionnaire.......................................................................................................................................212
TASK 1A1) Research ProposalIntroductionQuality management is an important part of working for organizations in health care industry. Ifit is not developed and maintained in a proper manner, then it can turn out to be dangerous for the firmand also put its existence in a state of jeopardy (Dahlgaard, Khanji and Kristensen, 2008). Therefore, itcan be said that quality management is the most vital component on which functioning of suchenterprises is dependent. Various past studies and investigations have shown that managing quality inhealth and social care setting is significant. In its absence, there are chances that concerned firm maynot be able to cater the demand of related stakeholders in an efficient and effective manner. The presentstudy should be conducted so as to analyse and evaluate the importance of quality management in suchkinds of organizations and enable the employees to contribute in a significant manner towards variedgoals and objectives of enterprise (Gelfand, Nishii and Raver, 2006). In this sense, it may not be wrongto say that this research investigation would help in revealing a wide variety of aspects that describe theimportance and necessity of quality management for health and social care organizations. In thisresearch, an analysis will be done on the significance of quality management in NHS (National HealthService), UK's primary health care body. The UK health care industry is one of the highly regulatedand governed markets in country as the government pays a lot of attention towards ensuring that thissector performs in an effective manner so that better and high quality services can be provided to thecare users (Nguyen and et. al, 2007). Background of the studyIt is a well known fact that quality management is an important aspect of business operations towhich every company, regardless of the market that it may be a part of, needs to pay a lot of attention.Any mistake in this context can prove to be dangerous for the firm and negatively influence itsoperations as well as image in the market (Li and Lin, 2006). Quality management is essentially aconcept through which firms can develop and maintain the quality of their operations and thus,ensuring that the concerned enterprise is able to survive in the market for a longer duration of time andalso cater the demand of customers easily (Burgstahler, Hail and Leuz, 2006). This phenomenon isespecially significant for companies that are operating in the health care industry. Various pastinvestigations on the topic have stated that quality, though intangible in nature plays a significant rolein managing the operations of such firms and helping them to sustain in the market (Yu and Shen,3
2011). Aim and ObjectivesAim of this research is “To Evaluate the Importance of Quality Management in Health andSocial Care Industry: A Case Study of NHS, UK”. In order to attain this aim, following objectives willhave to be attained first: To understand the concept of quality management. To assess the functioning of NHS, UK with regard to quality perspective. To evaluate the significance and necessity of quality management to NHS, UK. To give recommendations to improve the tools of quality management in NHS, UK. 2) Research QuestionsFinding answers to the following research questions will help in fulfilling aim and objectives ofthe present research study: What is quality management?How does NHS functions to maintain quality in its operations?What is the importance of quality management to NHS, UK?How management at NHS can improve the aspect of quality management in its operations?TASK 1BLiterature ReviewA very important part of any research investigation is related to conduct a thorough analysis offindings of past studies. In this regard, it can be said that literature review is essential and plays acrucial role in making the study successful (Bhattacharyya, 2009). This section of a research study issignificant primarily because of the reason that it helps both the researcher as well as the reader inunderstanding various concepts and topics related to the subject matter. Thus, in this way, contextualclarity can be obtained along with developing a sound theoretical base. In the following paragraphs,various past studies have been evaluated with a view point of identifying a gap in their findings andthus, in making the present study more effective (Ulaga and Eggert, 2006). Meaning of quality managementQuality management basically is a concept that helps in ensuring that products and/or servicesof organization are consistent. Therefore, it can be said that it is a function through which differentquality policies can be developed and then implemented at the workplace (Hohenberger, Merkel and4
Hermanek, 2013). Quality management can be defined as a process that may help the firms to attain anedge over its rival organizations and also cater the demand of customers with ease and effectiveness(James, 2009). There are various aspects that are involved in it such as quality planning, qualityassurance, etc. In this regard Zu, Fredendall and Douglas (2008) defines quality management as “an actof overseeing all activities and tasks that are needed to maintain a certain level of excellence atworkplace”. Nair (2006) states that quality management is an evaluation of services provided andresults obtained from the same when compared to the set standards and norms. There are four majoraspects to quality management – quality assurance, quality planning, quality control and qualityimprovement (Quality Management Principles, 2012). By undertaking and properly managing theseaspects, quality can be maintained effectively at the workplace. In this regard, it may not be wrong tosay that quality management is a phenomenon that helps in developing and maintaining certain level ofconsistency as per different standards and benchmarks so that effectiveness and efficiency of businessprocesses can be maintained (Jang, Song and Park, 2012). There are various benefits that can be obtained by using the techniques of quality management.Jang, Song and Park (2012) states that consistency in business operations is the most important aspectin health care sector (Nair, 2006). According to the author, for health care organizations, consistency isimperative because it enables the employees to perform different roles and responsibilities as well asfunctions in such a manner that they may lead to fulfilment of targets assigned to them (Zu, Fredendalland Douglas, 2008). With respect to health care, by maintaining quality in operations, care workers candeliver high quality services to the care users with which their health related issues can be resolved.Furthermore, the healthcare organization can also manage various kinds of risks in its operations andensure that the firm would sustain and survive for a longer term in the market (Montgomery, 2007). Impact of quality managementIt is a well known fact that quality management is an important aspect of business operationsdue to which it is significant for companies that they would pay adequate amount of attention towardsit. Furthermore, in absence of proper quality management tools and measures, there are chances thatoperations of an organization may get negatively influenced (Andersson, 2013). Therefore in order toensure that the firm continues operating in an effective manner and meet its goals and objectives witheffectually, tools and methods of quality management are of great importance (Akbaba, 2006). There are various spheres of business operations that get affected due to quality management.According to Ulaga and Eggert (2006), one of them can be measured in terms of performance and5
conduct of employees. It has been observed on various past occasions that employees give maximumcontribution to complete the goals and objectives assigned to them (Terlaak and King, 2006). Tools andtechniques of quality management help in motivating the employees and thus, enabling them to givetheir best performance and accomplish the given task(s). Further Andersson (2013) recalls that qualitymanagement techniques help in making the workforce loyal, committed and dedicated to the workplace(Sallis, 2014). But Burgstahler, Hail and Leuz (2006) states that quality management techniques maynot necessarily motivate the employees. This is because; companies would develop and implementvarious rules and regulations along with setting high benchmarks which sometimes become very hardto be attained (Boyd and Tucker, 2012). Due to this reason, they may get de-motivated and lose theirinterest in working effectively for company. Quality management practices also help in improving thebrand image of a corporation in the market (Quality Management and QualityAssurance in Long-TermCare, 2010). In this regard, Li and Lin (2006) believes that by adopting such techniques, companiescan easily and effectively satisfy the needs and demand of different stakeholders along with keepingthem satisfied. In this way, process of retaining customers can be carried out effectively (Wiengartenand Pagell, 2012). TASK 1C1) Research project specificationResearch specification assists the reader in understanding the justification of above defined aimand objectives of study. However, in specification, researcher also briefly outlines the methodology ofcollecting data and its analysis. Rationale of Aim:Aim of study is to evaluate the importance of quality management in health and social caresetting. Through this research, the scholar attempts to uncover minute details regarding the significanceof quality management for companies operating in UK health care industry (Tashakkori and Teddlie,2010). Furthermore, this study would help in highlighting various tools and methods of qualitymanagement and also the ways which can be improved so that overall performance of concernedenterprise can be enhanced along with its existence in the market. Rationale of Objectives:In order to achieve the above defined aim, it is important for the researcher to set certain smallobjectives which will help in attaining the overall goals (Murray, 2009). However, rationale behind6
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