Content •Introduction •Role of self assessment to determine an organization's current ‘state of health •Significance of communication and record keeping •Stages of staff consultation •Modifications to existing systems to improve service •Conclusion •References
Introduction Quality management helps to an organisation to determine quality of their products and services. Main four element includes in it which are quality planning, quality assurance, quality control and quality improvement. Starbucks has to use qualitymanagementtomakeabetterservicesfortheir targeted customers.
4.1 Role of self assessment to determine an organisation’s current ‘state of health Tomaintainthehealthof organisationitisessential formanagerstomakea properassessmentof organisationbyusing appropriatetoolslike SWOT.Starbuckscan analysewhataretheir strengthandweaknessto maintainorganisational health.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
4.2 Significance of communication and record keeping Somepointsareheretodescribesignificanceof communication and record keeping: For making any effective relation with customer. To provide quality services to users. •To avoid disturbance in an organisation working. •Company can take beneficial decision by record keeping.
4.3 Stages of staff consultation necessary for effective implementation of a quality scheme Stages of staff consultation are: Planning: To plan a change in employees of Starbucks. Preparation: To collect resources for these change it is must. Action: Manager has to effectively work in this to make changes. Evaluation: At last management has to evaluate these changes as per organisational needs.
4.4 Modifications to existing systems to improve service Higher management has to give a prize and reward to those employees which are workingaccordingtothe deadline.Itcanincrease performanceofother employeesanditcan motivates to them to achieve these rewards next time.
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Conclusion Qualityisanessentialelementforanyorganisationto enhance their effectiveness towards their customers. Stages of staff consultation can help to company to make a better change in their staff which can help to increase quality services.
References Aaker,D.A.,2012.Buildingstrongbrands.Simonand Schuster. Fuller,S.,2012.Knowledgemanagementfoundations. Routledge. Gillis, W.E., Combs, J.G. and Ketchen, D.J., 2014. Using resource‐basedtheorytohelpexplainpluralform franchising. Entrepreneurship Theory and Practice. 38(3). pp.449-472.