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[pdf] Total Quality management Assignment

   

Added on  2020-05-04

8 Pages1491 Words670 Views
Running head: QUALITY MANAGEMENTEtisalat- Quality Management

Quality Management1Table of ContentsIntroduction.................................................................................................................................................2Etisalat Group..........................................................................................................................................2Processes of Insurance and Assurance.....................................................................................................2Quality Planning..................................................................................................................................2Quality Control....................................................................................................................................2Quality Assurance in Etisalat...............................................................................................................3Total Quality Management..................................................................................................................3Quality Management Principles...............................................................................................................5Principle 1: Customer Focus................................................................................................................5Principle 2: People Involvement..........................................................................................................5Principle 3: Continual Improvement....................................................................................................5Process Management...............................................................................................................................5Quality measures.....................................................................................................................................5Key quality indicators..........................................................................................................................6Live testing..........................................................................................................................................6Consumer survey.................................................................................................................................6Quality improvement...............................................................................................................................6Customer focus....................................................................................................................................6Involvement of management...............................................................................................................6Conclusion...................................................................................................................................................6References...................................................................................................................................................7

Quality Management2IntroductionThe report is about quality management of Etisalat Group, it is one of the leading telecom groupsin the world and is established in the UAE country. The report will provide the description of theEtisalat Company with its process of inspection and assurance. Principles of quality managementand management process will be included in the report. Further, quality measures and qualityimprovement strategies of Etisalat Group will be explained. Etisalat GroupEtisalat Group in developing market is one of the leading group of telecom in the world. Thepresent market cap of Etisalat is over 42.5 billion USD. In 2016, reports show that Etisalat Grouphad AED 52.4 billion of net revenue and AED 8.4 billion of net profit and in the world, Etisalatis one of the most profitable telecom group. Four decades ago Etisalat was established in theUAE and the first one to provide telecommunication services in the country (Etisalat. 2017). Processes of Insurance and AssuranceQuality PlanningThe process of identifying the standards of quality relevant to the project and determine thesatisfaction. Etisalat Company applies the following steps for quality planning. The quality objectives, that are performance restrictions in which confidence is presentthat the facility being developed will be capable of meeting the objectives of sponsor’s. For implementation, resources are allocated including testing features and methods oftesting.The elements of data are collected, assembled and interpreted with the acquisition of dataand processing system.To track the progress of the project method of project metrics and data analysis are used. Improvement is done to cover the gap between actual performance and expectations.All the members of the project are informed about the quality evaluation (Sherif, 2006). Quality ControlIn telecommunication business, quality control is very important for meeting the requirements ofa user, in a budget, within time duration and with expected quality by the stakeholders. Theprocess of monitoring the results of a specific project by assuring that they are meeting theagreed standards of quality and identifying the causes that affect the performance is known as

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